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Launcher won't Load.
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Kanda Melanar
Hedion University
Amarr Empire
#1 - 2016-06-01 18:29:02 UTC  |  Edited by: Kanda Melanar
Hi, I'm having trouble with my launcher not loading at all. It stays on "Checking GUI version" and hasn't moved past that state in the last 20 minutes. On a similar note I cannot access eveonline.com. I can access all other related services such as the forums, and support and so on, with the exception of downloading the launcher as that redirects me to eveonline.com, which I as mentioned earlier can't access. This problem occurs on all computers in my home.

I have checked threads with people having similar or exactly the same issues and have tried some of the proposed solutions without any success.

It worked perfectly fine last night. So as far as I can tell it isn't related to anything I have installed on my computer.

Any information that may help is very much appreciated.

EDIT: I have also filed a support ticket regarding the issue.
Kanda Melanar
Hedion University
Amarr Empire
#2 - 2016-06-01 18:35:30 UTC
Looking through the logs for the launcher these warnings pop up.


2016-06-01T20:24:05.025Z default warning Couldn't establish gui version
2016-06-01T20:24:05.025Z default warning "Host launcher.eveonline.com not found"

And further down:

2016-06-01T20:24:05.654Z default warning Couldn't establish official version
2016-06-01T20:24:05.654Z default warning "Host binaries.eveonline.com not found"

Which I assume proves that the launcher and certain parts of eveonline.com not working are connected.
Kanda Melanar
Hedion University
Amarr Empire
#3 - 2016-06-01 19:55:15 UTC  |  Edited by: Kanda Melanar
There still seems to be a problem, it came past checking the GUI once only to not work afterwards, now it's back to on "Checking GUI version..."
Khanid Voltar
#4 - 2016-06-01 20:44:04 UTC
seems more like something you should file a petition about than ask for help on the forums with.

hit f11 and hit 'create support ticket' and follow the options.
Kanda Melanar
Hedion University
Amarr Empire
#5 - 2016-06-01 20:52:02 UTC
I have already filed a support ticket for the issue. Should perhaps mention that.
elitatwo
Zansha Expansion
#6 - 2016-06-01 21:36:20 UTC
That sounds like a not so good idea. Maybe ask in the Issues and Technical questions, they don't like those ideas but may advise you better.

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