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Tranqulity showing as offline, but can still play game

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Baboo Yagu
#1 - 2016-05-14 15:51:11 UTC
Not much else to say, so I'll just post an image of my launcher.

http://i.imgur.com/TyzjCCW.png

Hello darkness, my old friend.
John Banzai
Obscured Reasoning
#2 - 2016-05-14 19:50:26 UTC
Same for me. The launcher shows the Tranquility server as offline even thought the server is online and I can launch the client and connect w/o issues.
Rhalina Sedai
Doomheim
#3 - 2016-05-15 13:15:17 UTC
Same problem here as well, unistalled and re-installed client still same issue.

FSOP (Free Systems of Panorad)
SeneschaI
Ordo Arcana
Void Chapter Requiem
#4 - 2016-05-16 05:44:28 UTC
yup. exact same thing and i started from a completely fresh install a few days ago
Baboo Yagu
#5 - 2016-05-17 21:16:36 UTC
Reinstalled the launcher, verified the shared cache and it's still showing servers as offline. It has to be something to do with the launcher because if I fire up EveMon that shows Tranquillity online and reports back the number of pilots currently online.

Hello darkness, my old friend.
Karina Ivanovich
Republic Military School
Minmatar Republic
#6 - 2016-05-18 03:45:14 UTC
Same here. Nothing is working.

Some call me insane. If the universe is sane, then I embrace that label.
Baboo Yagu
#7 - 2016-05-20 20:06:50 UTC
Could this problem be related to all these time-outs

Starting traceroute diagnostics - this may take several minutes

Starting tracert for binaries.eveonline.com

Tracing route to d17ueqc3zm9j8o.cloudfront.net [52.85.69.91]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2    32 ms    16 ms    12 ms  lo0.10.central12.pcl-bng03.plus.net [195.166.130.166] 
  3    13 ms    13 ms    13 ms  irb.12.pcl-cr01.plus.net [84.93.249.113] 
  4    13 ms    13 ms    13 ms  ae1.ptw-cr01.plus.net [195.166.129.0] 
  5    14 ms    14 ms    13 ms  195.66.225.175 
  6    14 ms    14 ms    13 ms  178.236.3.51 
  7    14 ms    13 ms    13 ms  178.236.3.22 
  8    14 ms    13 ms    14 ms  176.32.106.11 
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    13 ms    13 ms    13 ms  server-52-85-69-91.lhr5.r.cloudfront.net [52.85.69.91] 

Trace complete.

Starting tracert for res.eveonline.ccpgames.com

Tracing route to dm794883twbxj.cloudfront.net [52.85.69.139]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2    13 ms    13 ms    13 ms  lo0.10.central12.pcl-bng03.plus.net [195.166.130.166] 
  3    13 ms    13 ms    14 ms  irb.12.pcl-cr02.plus.net [84.93.249.114] 
  4    13 ms    13 ms    14 ms  ae1.ptw-cr02.plus.net [195.166.129.2] 
  5    17 ms    14 ms    14 ms  195.66.237.175 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9    14 ms    14 ms    14 ms  176.32.106.166 
 10    14 ms    14 ms    14 ms  176.32.106.11 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    14 ms    14 ms    14 ms  server-52-85-69-139.lhr5.r.cloudfront.net [52.85.69.139] 

Trace complete.

Starting tracert for client.eveonline.com

Tracing route to client.eveonline.com [87.237.34.202]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2    13 ms    12 ms    13 ms  lo0.10.central12.pcl-bng03.plus.net [195.166.130.166] 
  3    14 ms    13 ms    13 ms  irb.12.pcl-cr01.plus.net [84.93.249.113] 
  4    13 ms    13 ms    13 ms  195.99.126.96 
  5    14 ms    13 ms    13 ms  core3-te0-10-0-28.faraday.ukcore.bt.net [109.159.249.29] 
  6    14 ms    14 ms    14 ms  peer5-BE5.telehouse.ukcore.bt.net [213.121.193.171] 
  7     *        *        *     Request timed out.
  8    15 ms    15 ms    15 ms  srv202-c.ccp.cc [87.237.34.202] 

Trace complete.

Traceroute diagnostics finished


It would be nice to have some sort of official comment.

Hello darkness, my old friend.
Drago Shouna
Doomheim
#8 - 2016-05-21 08:28:29 UTC  |  Edited by: Drago Shouna
I have had the same thing for a few days as well, I sent a ticket but for some reason it wouldn't let me attach a screenshot.

Sick of uninstalling and re-installing everything now.

Besides TQ it also shows..

Singularity offline.

Duality unknown.

EVE Loglite also looks to have errors, 3x red ! marks.

2 "Exefile STARTUP"

207 "EVE Client version 14.04 build 1042384 started 05/21/2016 09:44:37"

10580 "Failed to get a valid ballpark in time after trying 30 times"

Solecist Project...." They refuse to play by the rules and laws of the game and use it as excuse ..." " They don't care about how you play as long as they get to play how they want."

Welcome to EVE.
Xceldiian
Bermuda Inc.
#9 - 2016-05-21 09:25:32 UTC
Yop, same issue for me. I also have the socked closed problem since i started playing again a week ago, no idea if the issues are related. Remembered eve being a bit less buggy Blink
Baboo Yagu
#10 - 2016-05-24 22:40:01 UTC
Still no official comment on how to fix this?

Hello darkness, my old friend.
CCP nLock
C C P
C C P Alliance
#11 - 2016-05-26 18:01:08 UTC
We are still tweaking the server status updates to get them working as intended. If the problem persists, please send a bug report and attach a log file from the launcher with it.
CCP raRaRa
C C P
C C P Alliance
#12 - 2016-05-27 13:28:56 UTC
Baboo Yagu wrote:
Not much else to say, so I'll just post an image of my launcher.

http://i.imgur.com/TyzjCCW.png


It's a bug that is related on how we're fetching the server status. It shouldn't affect the play button, but we're working on a fix.

Thanks.

CCP raRaRa // Web Developer // Team Webster