EVE New Citizens Q&A

After doing some research as to why my Ticket has not been handled in 36 hours. I looked on the Steam board to find out if anyone else was having similar issues with EVE support. What I found was a bunch of reviews that were extremely negative due to a recent mishap that I have unfortunately been a part of.

1. First off with the sale this past weekend countless people decided to try out your game, and proceeded to click on the link in steam for a trial account.


2. After doing this they complete the account information as needed for EVE's trial account request.


3. They play through the weekend on a MARATHON run to find out if they will enjoy the game.


4. They like the game and decide great, lets get in on this promotional deal for $24.99 premium account, BEFORE IT EXPIRES, lots of free stuff 30day Subscription, A free PLEX, and 750A for the Eden store. THIS WILL BE GREAT!!!


5. Now they go to steam and PAY for the SUBSCRIPTION through STEAM and bang now you just paid for the game and got sucked into the fact now you click play on your steam account and now you have an entirely new account and no option to Tag your TRIAL account to this new account before you log in.


6. Your trial account that you wanted to UPGRADE is a separate account and you wasted countless hours this weekend and have to go back and forth between accounts to find friends that you made and start all over again!


7. Personally IMHO this is not a good sales ploy!

Personally this has put a bad taste in my mouth so to speak. I see countless people in the same predicament as me and hope you all have a solution for it.!!!!

Hello Ilika, welcome to EvE.

Sad to hear about your Problem here.
If it helps you to get started i glady throw some ISK at you (loan) which you can pay back whenever it fits you best.

Let me know if it´s needed.

Newbies don't have a way to learning this beforehand, but there is no way to combine two accounts into one, in this MMO or any other MMO. Each account is separate; the characters that you create can be moved around just like items from one box to another, but the account (the box) itself cannot be combined with another account (box) to form a bigger account (box).

Also, most promotions from CCP are aimed at people to start new accounts. They want more accounts; they look at WoW with 7 million and at EVE with 100k accounts and they want more accounts; hoping that if they offer some free items or PLEX or whatever, you'll create more accounts to play.

So, I think from their point of view it's working as intended. From your point of view it's frustrating, but unfortunately you must be VERY careful what you activate. A lot of the offers are written by a marketer and are quite misleading, for example "new capsuleers get items x y z" often means new ACCOUNT not just a new character.

If you wish to keep your old character, do that. Create a character on the promotion account, get all the items, and transfer them to your old character. If you've already paid time and now regret it, you can create a character, set it to train it, and once it gets past 5 million skillpoints (4 months?), extract skillpoints and sell them for serious profit. This is a long term game, at least 3 months just to start, and a lot of us feel the need to have anonymous alts on separate accounts to do naughty stuff with (espionage, scamming, forum posting, etc.); you may change your mind about a second account in the future.

Eve is not most other MMOs. This is not a progression game. There is no end game in Eve. You don't gear up in this game and skill points don't mean nearly as much in this game as levels do in other games. You can be successful at PvP on a week old character in cheap T1 ships in this game if you know what you are doing. Also 10 years from now and with over 100 Million skill points you will likely still be flying cheap T1 ships into PvP on a regular basis.

The advancement in this game comes from learning the game not skilling up your character. Gearing up in this game is not at all a thing. Probably the most followed PvP stat in this game is kill efficiency which is the ratio of isk destroyed to isk lost. You get that ratio high by flying cheap ships and killing expensive opponents or lots of other cheap ships.

There are plenty of vets that have gone back on brand new characters and pwned at either PvP or playing the market or what ever it is that they do because in Eve it is what you know and who you know not what you are flying nor how many skill points that you have.

So how about before you start spouting your ideas about how to change the game, you actually learn how to play it first?

When you come in here talking about "end game" and "progress" and "new content" when none of those things apply in this game tells me that you have not even given Eve a chance yet much less understand it well enough to even comment on proposed changes.

Open you perspective a little and play Eve for Eve and not as if it were every other MMO out there because it is not. Then once you've given this game and open minded chance and kind of "get" the game, then come back here and tell us your two cents. But for now you should be asking for advice more than giving it.

It isn't the least bit amazing. My last two tickets each took over two weeks to be answered.

CCP triages support tickets and they are handled by priority not by order submitted.

High priority is anything affecting current gameplay. Stuck ships are highest and lowest high priority is broken missions.
High priority tickets are usually resolved within minutes to maybe half an hour.

Medium priority seems to be anything that is not high priority, that can be resolved quickly. Many account tickets fit in this category. Having trouble making a payment, etc. In other words, if the GMs don't have to dig into the archives or crosscheck with different systems (say accounting vs. game data). 2 days to 1 week seems average for this kind of ticket.

Low priority is anything that Does not affect current gameplay. Often requires a Dev to do a significant amount or research or effort to correct. Steam tickets are often here, reimbursement requests, more complex account problems. Typical turnaround on low priority requests seems to be 4 days to 2 weeks.

Considering that a major patch came out recently and there have been many problems cropping up, and thus we can assume a deluge of support tickets the standard times can be expected to at least be doubled or more.

I would be surprised if your ticket got handled within one week tbh. All in all, I prefer the current method. Yes, getting stuck in a 2 week queue can be annoying, but I'd much rather be in a two week queue for stuff that doesn't affect my current gameplay, and get very fast response for the problems that do affect my current play, than have CCP use the standard FIFO system and be a sitting duck in 0,0 5k from a gate, and expect a GM response within about 2-4 hours.

Why did you download steam again?