EVE General Discussion

I had those issues, fps drop, ship not showing in hanger ect ect, i reinstalled the old launcher and the problems went away...

Thank you problem resolved

yeah i restarted launcher after patch and poof all my accounts gone
thanks CCP

eve launcher ( new one ) does not start anymore


GOOD FIX !

Ok Great, Now a patch has been downloaded I guess in response to the issues today. Now I cant log my toons in at all. Log in just does not work.

Actually, I realise, I run on potato graphics.

http://imgur.com/a/Qkltw

Looks like Dust 514 is still down.

https://forums.dust514.com/default.aspx?g=posts&t=227713&find=unread

During the investigation this afternoon the issue was quickly determined to be out-of-date copy of the authored game definition data in the client.

The server is authoritative on this data but the client has a copy for local access. On entering the game the client validates it has the correct copy, in this case it was properly found to be completely out-of-date but since everything had to be downloaded directly from the server (instead of the CDN) to replace the built-in copy then in certain rare edge cases the client failed to properly download and apply the correct data. The error message logged was:

"The server has too many revisions for us. So we should fetch everything. We are at changeID 116678 server is at 119609"

Our attention turned to how the copy of the data had become out-of-date and for a while we thought we were experiencing some rare hash collision on our CDN since what we uploaded was returned different when we downloaded it.

Eventually we discovered a ghost in the machine;

a build machine that was used during the development of the new Launcher but was supposed to have been decommissioned when we deployed the new Launcher into the production environment.

Indeed that build service had been stopped but not disabled and at some point the machine was rebooted and the service automatically started again. This machine did not receive an update when we crossed 1.000.000 changelists in our source code repository in January (because it wasn't supposed to be in use) and could only fetch a copy of the authored game definition data at changelist number 999.999 or lower. So it always fetched that data from January. In most circumstances the builds from this machine did not trigger but under very specific and narrow timing conditions it would run in parallel to the production build machines, but a bit behind them and then overwrite the client copy of the authored game definition data with its January copy.

This machine has now been verifiably disabled.

BTW, this is how we disable machines: https://www.youtube.com/watch?v=TTAcQKI3nAI

So... :LEGACY MACHINES: ?

Nice work on the fix, did not expect that root cause.