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Awful customer service. Store order not shipped no replies to emails for over a week
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Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#21 - 2012-01-12 12:20:49 UTC
Valei Khurelem wrote:
You paid $300 for a game, really?

But seriously, keep the petition up.

I didnt pay for a game. Got the battleship models to decorate our new office with. I made a petition but no reply to that, or to my emails, or here.
Fuujin
GoonWaffe
Goonswarm Federation
#22 - 2012-01-12 17:37:51 UTC
Same situation. I placed an order at the end of October and it's been "payment pending" for $0.98 since then. I've even repaid the amount again (yep, TWO receipts from paypal!) and still "pending."

CCP, take down the store website if you're not going to honor orders.
Morganta
The Greater Goon
#23 - 2012-01-12 17:49:20 UTC  |  Edited by: Morganta
perhaps they didn't realize they fired the guys who run the store too RollLolRoll


also there is a chance that everything shipped, but nobody bothered to or know how to update the status of the orders.

it certainly does not excuse the lack of communication, or the glaringly obvious lack of a DEV comment on the situation
Valei Khurelem
#24 - 2012-01-12 18:01:01 UTC
Yes their attempt to increase communication seems to revolve around only respond to issues that they want to answer rather than what the player base wants answering, I still want to know what's happening to the nex store properly.

"don't get us wrong, we don't want to screw new players, on the contrary. The core problem here is that tech 1 frigates and cruisers should be appealing enough to be viable platforms in both PvE and PvP."   - CCP Ytterbium
Bumblefck
Kerensky Initiatives
#25 - 2012-01-12 18:13:44 UTC
I honestly don't know what's worse...let me show you what I mean:

- CCP are ignoring valid complaints from paying customers

and

- You paid $300 dollars for overpriced junk and toy models from notorious Amero-Icelandic shysters? Really?

:smith:

Perfection is a dish best served like wasabi .

Bumble's Space Log
Stabs McShiv
Royal Amarr Institute
Amarr Empire
#26 - 2012-01-12 18:48:19 UTC
Extract the ship models you want from the client find a friend with a 3d printer = win.

Its not that hard.
Ai Shun
#27 - 2012-01-12 20:12:55 UTC
Cyzlaki wrote:
Is it too much to ask for a reply from someone?


Have you had any joy? In the other customer service thread there was some discussion about it (Think you posted in it as well)

Hope you get an answer soon, Cyzlaki.
Fuujin
GoonWaffe
Goonswarm Federation
#28 - 2012-01-12 20:33:35 UTC
Whoa, hey! I got an update (after 3 months) saying my order was headed to the warehouse for processing.

Now to see how long this takes.
ElQuirko
University of Caille
Gallente Federation
#29 - 2012-01-12 20:48:51 UTC  |  Edited by: ElQuirko
Cyzlaki wrote:

Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction


They haven't taken your RL ISK, so how can it be fraud...?

*Shakes head* Americans and their sueing culture... Hold them up for the bathroom and you've got a lawsuit on your hands, my boy.

Dodixie > Hek
Fuujin
GoonWaffe
Goonswarm Federation
#30 - 2012-01-12 21:37:53 UTC
ElQuirko wrote:
Cyzlaki wrote:

Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction


They haven't taken your RL ISK, so how can it be fraud...?

*Shakes head* Americans and their sueing culture... Hold them up for the bathroom and you've got a lawsuit on your hands, my boy.


My order was "pending" as well, yet I got a receipt from Paypal indicating payment. Just because their system said it wasn't paid, doesn't mean they didn't take the money.
Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#31 - 2012-01-12 23:16:59 UTC
CCP Guard replied basically telling me they fired the store guys and a couple of the regular customer support GM run the store now. My order has also been updated to Status: Waiting to Ship. Hope this doesn't take another week.
Shizuken
Venerated Stars
#32 - 2012-01-13 00:25:57 UTC
I have ordered from the store on two occasions. Both orders were shipped and received in a timely manner.
Vyl Vit
#33 - 2012-01-13 01:21:22 UTC
Buy during the holidays then cry when it's late. Hoooweeeee. Real problems with cash transactions aren't handled in gaming forums, or by help tickets in an MMO. The EVE store a scam. Whatta hoot.

Paradise is like where you are right now, only much, much better.
RubyPorto
RubysRhymes
#34 - 2012-01-13 01:31:48 UTC
You actually bought something from www.two ships and a hoodie.com? I think that makes you their second customer.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon
Avid Bumhumper
Beekeepers Anonymous
#35 - 2012-01-13 01:39:38 UTC
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.



All I can say is, if you paid $300 for "Eve Stuff", ...........................................................................................................................................................................................................................................................................................................................................................................................................................................

















Oops



My Tinfoil hat has been sugically implanted, so no,it is not for sale.....
Morganta
The Greater Goon
#36 - 2012-01-13 01:41:20 UTC
ElQuirko wrote:
Cyzlaki wrote:

Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction


They haven't taken your RL ISK, so how can it be fraud...?

*Shakes head* Americans and their sueing culture... Hold them up for the bathroom and you've got a lawsuit on your hands, my boy.


obviously you have never dealt with corporate America
you need to threaten to sue just to get someone to answer the phone
Morganta
The Greater Goon
#37 - 2012-01-13 01:44:38 UTC
RubyPorto wrote:
www.two ships and a hoodie.com


you owe me a nickle
Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#38 - 2012-01-13 02:24:49 UTC
Yes to decorate our new office how hard is this to understand.
Ai Shun
#39 - 2012-01-13 02:46:16 UTC  |  Edited by: Ai Shun
Cyzlaki wrote:
Yes to decorate our new office how hard is this to understand.


Not very, I'm tempted to pick up a few things for my desk as well.
RubyPorto
RubysRhymes
#40 - 2012-01-13 03:07:14 UTC
Morganta wrote:
RubyPorto wrote:
www.two ships and a hoodie.com


you owe me a nickle


I'm advertising your meme. You owe me a quarter.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon