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Five minute "Please wait..." with new launcher

First post
Author
Michael Vermane
Garoun Investment Bank
Gallente Federation
#1 - 2016-03-23 14:21:28 UTC
I've installed clean with the new launcher, no migration, and am getting a five or so minute "Please wait..." each time I start before I can play. There's no progress next to my account name or at the bottom - just waiting.

Launching exefile directly skips this wait, but I'd rather use the launcher so I know that I'm up to date with patches.

Has anyone else experienced this behavior?
CCP Snorlax
C C P
C C P Alliance
#2 - 2016-03-23 14:48:56 UTC
Michael Vermane wrote:
I've installed clean with the new launcher, no migration, and am getting a five or so minute "Please wait..." each time I start before I can play. There's no progress next to my account name or at the bottom - just waiting.

Launching exefile directly skips this wait, but I'd rather use the launcher so I know that I'm up to date with patches.

Has anyone else experienced this behavior?

Are you on the latest version of the launcher (1021473)?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Michael Vermane
Garoun Investment Bank
Gallente Federation
#3 - 2016-03-23 14:53:04 UTC
Yes, just double checked. Launcher: 1021473, GUI version 1.889
CCP Snorlax
C C P
C C P Alliance
#4 - 2016-03-23 15:40:00 UTC
Michael Vermane wrote:
Yes, just double checked. Launcher: 1021473, GUI version 1.889

Can you send me your launcher logs? On Windows they'd be under %LOCALAPPDATA%\CCP\EVE\Launcher. Put them in a Dropbox or Google Drive (or something similar) and send an EVE mail with the link.

Give me some details also on your setup, OS version, Wine version, etc.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

Michael Vermane
Garoun Investment Bank
Gallente Federation
#5 - 2016-03-23 16:17:11 UTC
Thanks, sent.
CCP Snorlax
C C P
C C P Alliance
#6 - 2016-03-23 17:04:22 UTC
Just to follow up on this, after an EVE mail discussion, so that others may benefit...

There is a function called addMissingFilesToQueue that is taking over 70 secs according to the logs I got.

The thing is, on most machines this function usually takes around 0.1 sec to complete, but some unlucky people experience those symptoms of it taking a minute or more.

All this function is doing is scanning through a list of a few hundred files and checking to see if they exist on disk, it shouldn't take so long. All my machines (PC, iMac, MacBook Pro, Ubuntu box) take on the order of 0.1sec.

The latest launcher version now keeps track of what build was last downloaded and staged, rather than checking all the files every time. This should reduce the wait time considerably in most cases, unless there is an actual update pending.

I will investigate this further when I have time to see if I can implement this function differently somehow, but I'm afraid it boils down to the OS just taking too long sometimes for what should be a simple query.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/