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Can't install EVE (running launcher gives error)

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Dante Freedan
Eclipse Industry Inc
#1 - 2016-03-16 13:42:40 UTC  |  Edited by: Dante Freedan
This has been posted in a few places now, by me. I'm going to attempt to amalgamate the information as best I can for the fullest amount of information possible.

Windows 10

When attempting to launch EveLauncher-1018996.exe for a fresh install, with no prior install, I'm met with an error.

The error states "there is no disk in the drive, please insert a disk into drive G"


  • The launcher is located in my C drive directory, at C:/users/user/Downloads
  • This happens before the launcher ever runs, so there is no option to change the target directory.
  • The G drive is SD/mini-MMC/RS(G:) built-in, can't be disabled


Things I've tried:


  • Run as admin
  • Move launcher location
  • Check for CCP folder or previous installation
  • Disable antivirus and firewall
  • Re-download installer in case of corrupt or faulty file transfer
  • Disable G directory


My apologies if I've forgotten anything. Would love some help on this.

EDIT: It has been brought to my attention that my other thread was moved to this forum. I was also informed it might be a good idea to post here. This post was made before I read that the other thread was moved. As such, this is not spam...and this post has more information as opposed to the last one anyway. Just wanted to be clear here.
Jaantrag
#2 - 2016-03-16 14:21:48 UTC
"The G drive is SD/mini-MMC/RS(G:) built-in, can't be disabled "
in device manager (right click on your start menu icon - and device manager ) disable the storage controller .. ( can enable it later from the same place :)

if that dosent help, download the resource pack https://binaries.eveonline.com/EVEResources.7z ( saves u downloading time afterwards anyway) and put it next to the launcher .. ..


EVElopedia < add this to your sig to show u WANT it back
CCP Snorlax
C C P
C C P Alliance
#3 - 2016-03-16 14:38:00 UTC
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Dante Freedan
Eclipse Industry Inc
#4 - 2016-03-16 14:40:25 UTC
CCP Snorlax wrote:
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

The former. Fails to run installer.
CCP Snorlax
C C P
C C P Alliance
#5 - 2016-03-16 14:45:53 UTC  |  Edited by: CCP Snorlax
Dante Freedan wrote:
CCP Snorlax wrote:
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

The former. Fails to run installer.

I would suspect a corrupt download. Try downloading again from https://binaries.eveonline.com/EveLauncher-1018996.exe - the file should be 53,607,448 bytes in size.

If that still doesn't help, disable any anti-virus software you may have and download again.

If that still doesn't help, try downloading on a different computer.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Dante Freedan
Eclipse Industry Inc
#6 - 2016-03-16 14:56:10 UTC
CCP Snorlax wrote:
Dante Freedan wrote:
CCP Snorlax wrote:
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

The former. Fails to run installer.

I would suspect a corrupt download. Try downloading again from https://binaries.eveonline.com/EveLauncher-1018996.exe, the file should be 53,607,448 bytes in size.

If that still doesn't help, disable any anti-virus software you may have and download again.

If that still doesn't help, try downloading on a different computer.

I can't access that file, for some odd reason.

Error
Code AccessDenied /Code
Message Access Denied /Message
RequestId>9C8E938FAE2DA682 /RequestId
HostId
GLgIWKnkX3EhHxEQ33Dtpsks3gK1NgG3CA+V0jwUMZRx3QUns2Xrmfij+360UgiKjfjVCryg9uA=
/HostId
/Error


The above looks a little weird because I had to remove all of the opening/closing tags in order to post this code. HTML is seemingly not permitted in forum posts.

My first guess would be some sort of authkey mishap, but I really don't have any idea how your backend code looks.
CCP Snorlax
C C P
C C P Alliance
#7 - 2016-03-16 14:59:42 UTC
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Dante Freedan
Eclipse Industry Inc
#8 - 2016-03-16 15:08:47 UTC
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe

Ha. I didn't notice the comma, and call myself a web designer. I feel like a noob.

CCP Snorlax wrote:
Dante Freedan wrote:
CCP Snorlax wrote:
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

The former. Fails to run installer.

I would suspect a corrupt download. Try downloading again from https://binaries.eveonline.com/EveLauncher-1018996.exe - the file should be 53,607,448 bytes in size.

If that still doesn't help, disable any anti-virus software you may have and download again.

If that still doesn't help, try downloading on a different computer.

Okay, so to satisfy you, I've attempted what you suggested to no avail. However, I would like to direct you to the OP where it was stated I already tried these things, so I was not hopeful.

I'm wondering as to how downloading onto another computer would help me here though. Did you have something in mind for how I could transfer it or something?
Dante Freedan
Eclipse Industry Inc
#9 - 2016-03-16 15:13:11 UTC
Jaantrag wrote:
"The G drive is SD/mini-MMC/RS(G:) built-in, can't be disabled "
in device manager (right click on your start menu icon - and device manager ) disable the storage controller .. ( can enable it later from the same place :)

if that dosent help, download the resource pack https://binaries.eveonline.com/EVEResources.7z ( saves u downloading time afterwards anyway) and put it next to the launcher .. ..



Extract to the same folder as the launcher executable, or simply stuff the zip file in with it?
CCP Snorlax
C C P
C C P Alliance
#10 - 2016-03-16 15:19:23 UTC
Dante Freedan wrote:
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe

Ha. I didn't notice the comma, and call myself a web designer. I feel like a noob.

CCP Snorlax wrote:
Dante Freedan wrote:
CCP Snorlax wrote:
Please clarify this for me - does it fail to run the installer? Or have you installed and the launcher fails to run?

The former. Fails to run installer.

I would suspect a corrupt download. Try downloading again from https://binaries.eveonline.com/EveLauncher-1018996.exe - the file should be 53,607,448 bytes in size.

If that still doesn't help, disable any anti-virus software you may have and download again.

If that still doesn't help, try downloading on a different computer.

Okay, so to satisfy you, I've attempted what you suggested to no avail. However, I would like to direct you to the OP where it was stated I already tried these things, so I was not hopeful.

I'm wondering as to how downloading onto another computer would help me here though. Did you have something in mind for how I could transfer it or something?

Just want to rule out simple things, and have you download from the explicit link I posted here in case the download page was giving you the wrong link for some reason.

If the installer fails to start on your machine it is either because there is something stopping it on your machine, or you get a broken file onto your computer. I know that this download link gives me a valid executable that runs on my machine, but we need to narrow down why this isn't working for you. So, if you have access to a different computer, you can download it there, see if it runs, and then take that file to your computer with the knowledge that the installer does work.

We also run tests on the installer before posting it - it has been tested on a clean install of Windows 10, for example.

Can you think of anything you may have installed that could be preventing it from running? Anything you may have uninstalled or deleted?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Dante Freedan
Eclipse Industry Inc
#11 - 2016-03-16 15:26:18 UTC
CCP Snorlax wrote:

Just want to rule out simple things, and have you download from the explicit link I posted here in case the download page was giving you the wrong link for some reason.

If the installer fails to start on your machine it is either because there is something stopping it on your machine, or you get a broken file onto your computer. I know that this download link gives me a valid executable that runs on my machine, but we need to narrow down why this isn't working for you. So, if you have access to a different computer, you can download it there, see if it runs, and then take that file to your computer with the knowledge that the installer does work.

We also run tests on the installer before posting it - it has been tested on a clean install of Windows 10, for example.

Can you think of anything you may have installed that could be preventing it from running? Anything you may have uninstalled or deleted?


I fully understand that, which is why I complied. I used the link you gave me, yes. It was the same file as the one I already had. Up to 5 copies of it now lol.

There really is nothing I can think of that might be interfering. I've even fully disabled drive G as per the instruction of a previous poster. This also did not help.
CCP Snorlax
C C P
C C P Alliance
#12 - 2016-03-16 15:40:38 UTC
Alright, let's try something different then.

Try downloading https://binaries.eveonline.com/EveLauncher-1018996.7z and uncompress that - this is just the launcher without an installer.

Try running EVE\Launcher\evelauncher.exe - you can set up a shortcut on your desktop if you like.

If this works, you can at least go and play EVE and leave me to figure out why the installer won't do its thing.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Dante Freedan
Eclipse Industry Inc
#13 - 2016-03-16 16:00:44 UTC
CCP Snorlax wrote:
Alright, let's try something different then.

Try downloading https://binaries.eveonline.com/EveLauncher-1018996.7z and uncompress that - this is just the launcher without an installer.

Try running EVE\Launcher\evelauncher.exe - you can set up a shortcut on your desktop if you like.

If this works, you can at least go and play EVE and leave me to figure out why the installer won't do its thing.


Okay, that definitely worked. If I have any issues after patching, with launching the game application itself, I'll come back here. For now though, it seems like I might be able to play. I'll keep an eye on this forum in case you have anything else you want me to try for the launcher. Thanks a lot for your valuable time.
Axhind
Eternity INC.
Goonswarm Federation
#14 - 2016-03-16 16:41:36 UTC
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe


Have you thought about publishing hashes of the files? In case I'm not tin foil hat level of paranoid ;)
CCP Snorlax
C C P
C C P Alliance
#15 - 2016-03-16 16:47:59 UTC
Axhind wrote:
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe


Have you thought about publishing hashes of the files? In case I'm not tin foil hat level of paranoid ;)

I will look into that at some point, would have helped here to rule out corruption.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Axhind
Eternity INC.
Goonswarm Federation
#16 - 2016-03-16 18:36:31 UTC
CCP Snorlax wrote:
Axhind wrote:
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe


Have you thought about publishing hashes of the files? In case I'm not tin foil hat level of paranoid ;)

I will look into that at some point, would have helped here to rule out corruption.


My thinking exactly. While you are at it perhaps PGP signatures too :D
Veldar Reku
Wu Xi Holdings
#17 - 2016-03-21 21:01:21 UTC
Axhind wrote:
CCP Snorlax wrote:
Axhind wrote:
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe


Have you thought about publishing hashes of the files? In case I'm not tin foil hat level of paranoid ;)

I will look into that at some point, would have helped here to rule out corruption.


My thinking exactly. While you are at it perhaps PGP signatures too :D


Executable is already signed by CCP. I'm not sure how signed executable can be corrupted, yet run, especially on Windows 10.

As to original error, post some screenshots. I'm not convinced this error is actually coming from Eve Installer.
Dante Freedan
Eclipse Industry Inc
#18 - 2016-03-21 22:00:36 UTC
Veldar Reku wrote:
Axhind wrote:
CCP Snorlax wrote:
Axhind wrote:
CCP Snorlax wrote:
Try again, an extra comma made it into the link (stoopid forum software...).

https://binaries.eveonline.com/EveLauncher-1018996.exe


Have you thought about publishing hashes of the files? In case I'm not tin foil hat level of paranoid ;)

I will look into that at some point, would have helped here to rule out corruption.


My thinking exactly. While you are at it perhaps PGP signatures too :D


Executable is already signed by CCP. I'm not sure how signed executable can be corrupted, yet run, especially on Windows 10.

As to original error, post some screenshots. I'm not convinced this error is actually coming from Eve Installer.

http://imgur.com/EkNbhJg

If you're still unconvinced, I can post a vid later.
Veldar Reku
Wu Xi Holdings
#19 - 2016-03-22 00:47:22 UTC
OK, go to storage settings and under Save Locations, verify that none of those things are pointed to your removable media.

To me it looks like maybe some Temporary folder is pointer to wrong location?

Go to cmd.exe, and type

echo %TMP%
echo %TEMP%

what does that say?
Dante Freedan
Eclipse Industry Inc
#20 - 2016-03-22 08:33:30 UTC
Veldar Reku wrote:
OK, go to storage settings and under Save Locations, verify that none of those things are pointed to your removable media.

To me it looks like maybe some Temporary folder is pointer to wrong location?

Go to cmd.exe, and type

echo %TMP%
echo %TEMP%

what does that say?


Looks fine.

http://imgur.com/XZJ2HUQ
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