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EVE New Citizens Q&A

 
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problem about recurring payment
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Scorpioo
State War Academy
Caldari State
#1 - 2016-03-12 15:08:09 UTC
Hi guys, I just found that my paypal payed 71 USD for the plex because of the recurring subscription.Now I have decided to Afk for a while so I need to cancel the transaction and get back my money.How can i do that? Should I contact CCP? Thanks!
J'Poll
School of Applied Knowledge
Caldari State
#2 - 2016-03-12 15:32:30 UTC
You might be able to do it through a petition, but there is NO garantuee that CCP will reimburse your payment and revert the gametime. Specially if you already started using said game time.


For next time:


After you bought your subscription (1 month, 3 months, a year, etc) just cancel the subscription.

You paid for "x" amount of game time, it is added and canceling your subscription doesn't make that go away, it just stops the automatic recurring sub form deducting money from your payment system (PayPal, CC).

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Scorpioo
State War Academy
Caldari State
#3 - 2016-03-13 01:45:41 UTC
J'Poll wrote:
You might be able to do it through a petition, but there is NO garantuee that CCP will reimburse your payment and revert the gametime. Specially if you already started using said game time.


For next time:


After you bought your subscription (1 month, 3 months, a year, etc) just cancel the subscription.

You paid for "x" amount of game time, it is added and canceling your subscription doesn't make that go away, it just stops the automatic recurring sub form deducting money from your payment system (PayPal, CC).




Ok,thank u very much,I've sent a email to ask CCP if I can get the refund,but no response till now
Cara Forelli
State War Academy
Caldari State
#4 - 2016-03-13 02:47:30 UTC
Scorpioo wrote:
Ok,thank u very much,I've sent a email to ask CCP if I can get the refund,but no response till now

As J'Poll said, they're not obligated to refund so it's their discretion. On the bright side, you can keep your skill queue going for when you get back. Blink

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Scorpioo
State War Academy
Caldari State
#5 - 2016-03-13 10:21:05 UTC
Cara Forelli wrote:
Scorpioo wrote:
Ok,thank u very much,I've sent a email to ask CCP if I can get the refund,but no response till now

As J'Poll said, they're not obligated to refund so it's their discretion. On the bright side, you can keep your skill queue going for when you get back. Blink

Haha,alright. Think like that makes me feel much better
Bumblefck
Kerensky Initiatives
#6 - 2016-03-14 19:30:27 UTC
Once, while paying for a yearly sub, they mistakenly charged me VAT based on the fact that the account was originally created a long time ago in the UK (2008, or so), but I now reside in Canada. I sent a politely-worded email and brought this matter to their attention, along with - IIRC - a screenshot of the payment screen showing my Canadian address and also the IP address used when the transaction was completed. As 20% is a not-insubstantial amount, I was looking forward to receiving a refund on the difference - however, disappointingly, they merely extended my subscription by a length of time equal to the amount owing.

Of course, YMMV, but it's my tuppence of anecdotal evidence! :)

Perfection is a dish best served like wasabi .

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Magmain
Perkone
Caldari State
#7 - 2016-03-14 21:30:33 UTC
Bumblefck wrote:
Once, while paying for a yearly sub, they mistakenly charged me VAT based on the fact that the account was originally created a long time ago in the UK (2008, or so), but I now reside in Canada. I sent a politely-worded email and brought this matter to their attention, along with - IIRC - a screenshot of the payment screen showing my Canadian address and also the IP address used when the transaction was completed. As 20% is a not-insubstantial amount, I was looking forward to receiving a refund on the difference - however, disappointingly, they merely extended my subscription by a length of time equal to the amount owing.

Of course, YMMV, but it's my tuppence of anecdotal evidence! :)


That was a surprisingly helpful response. Not that I doubt your ability to be helpful in anyway. And yes, still high.

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