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Socket Closed - Launcher only

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Helios Anduath
The Scope
Gallente Federation
#221 - 2016-03-12 09:38:17 UTC
Tipa Riot wrote:
Coming back to the issues introduced with the recent updates ... I suspect the EvE client to be having a stake in that. What I expierience is: lags when things get hectic on the grid or some activity is triggered (gate jump, undocking, initiate fight, dropping probes, ...), sometimes stabilizing after 5-30s, but more often leading to a socket close, and one time even my EvEexe crashed (never had that before). When idling in station I have no problems, no disconnects. To be clear I have not changed anything on my side, it all was smooth for almost 3 years and the problems started roughly around the time of CCPs database upgrade. I'm connecting from Germany and have a stable ping of 42ms to the client server without packet loss, also during lag situations.

EDIT: it my be just lucky coincident, but I have the impression, that just issuing a ping while the client gets laggy helped preventing some of the socket closures.


Can you post screenshots of some diagnostics please? A pingplotter during a socket closed is a good start. Your edit could be indicative of a few things if it isn't just an impression/coincidence.

With the lag, is it struggling with Download on Demand (spinny wheel bottom left)? It might be worth telling the launcher to Download Everything to save you pulling things down on the fly ("E" top right of the new launcher > Settings > tick "Download Everything").

It also might be an idea to verify the shared cache as there can be stale/corrupted entries that cause problems ("E" > Shared Cache > Verify). A verification goes through, checks for corrupted resources and removes and old, unused ones.

What OS are you using and what are your PC specs?

Being a little pedantic, saying that nothing has changed is always a little flag to tech support people because things change all the time - OS updates, OS upgrades, driver updates, new little bits of hardware, ISP changes that you have not been told about, etc. - all the little things people forget about or are not aware of. Saying that you have made no changes is better but it still shows a preconceived bias that X is the problem, even if you have run no diagnostics.
Shade Millith
Tactical Farmers.
Pandemic Horde
#222 - 2016-03-12 11:52:22 UTC  |  Edited by: Shade Millith
Helios Anduath wrote:
[quote=Shade Millith]Actually, another quick test, can you try disabling Windows Firewall and any security software you have running for a quick test? What other common apps have you got running on the laptop and desktop?


Disabled Windows Firewall, disabled all non-Microsoft services, and disabled all startup programs. No change.

Tried opening the game from the EXEfile in the Bin folder. No change.

Disabled 'VirtualBox Host-Only Ethernet Adapter' driver. (For a virtual machine I run). No change.

Disabled 'TAP-Windows Adapter V9' (apparently the driver used by VPNs) driver. No surprise, no change.

As for common apps, I really can't think of anything other than EVE, Firefox and EFT.
Tipa Riot
Federal Navy Academy
Gallente Federation
#223 - 2016-03-12 12:28:06 UTC
No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE).

I'm my own NPC alt.
Helios Anduath
The Scope
Gallente Federation
#224 - 2016-03-12 13:31:39 UTC
Tipa Riot wrote:
No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE).


Not likely to impact your issue at all but upgrading to the new launcher is a good idea - they will be killing it on the 30th of June anyway.

If you get anymore disconnects, a pingplotter to client.eveonline.com of the event would be useful in working out if there is a network error anywhere. At minimum, a tracert can tell us what route your traffic is taking.
durazell
Caldari Carebears
#225 - 2016-03-12 14:47:51 UTC
A friend of min upgraded from trial today. Like me he is located in Denmark. He is having the exact same issues; gets disconnected from idle status after about 5-10 min.
Helios Anduath
The Scope
Gallente Federation
#226 - 2016-03-12 16:15:36 UTC
durazell wrote:
A friend of min upgraded from trial today. Like me he is located in Denmark. He is having the exact same issues; gets disconnected from idle status after about 5-10 min.


Any chance of some diagnostics? A pingplotter screenshot during the disconnect (for each of you) may show if there is an issue along the route. Just saying you are having the issue is not that helpful in working out what is wrong.

Some more details would also be good to save a load of back-and-forth:

  • Who is your (and his ISP)?
  • What model of routers are you both using?
  • How are you and he connecting to your routers? (Wifi or ethernet or other)
  • What OS are you using?
  • What model are your network cards?
Rob Kaichin
Aliastra
Gallente Federation
#227 - 2016-03-12 23:57:31 UTC
Looks like I'm suffering the same issues. I've submitted a ticket under 'Connectivity' with all the diagnostics from the launcher.

PLZ FIX CCP.
5pitf1re
Republic Military School
Minmatar Republic
#228 - 2016-03-13 00:03:30 UTC
Yep, I can confirm this behavior.
Shade Millith
Tactical Farmers.
Pandemic Horde
#229 - 2016-03-13 00:20:51 UTC  |  Edited by: Shade Millith
A couple people have posted on Reddit that they're having the same issue. Idle clients DCing, starting recently around when CCP did their server upgrade.

https://www.reddit.com/r/Eve/comments/4a5s69/anyone_else_consistently_getting_socket_closes/

I suspect this might be more widespread, with people not noticing their clients not updating properly, and only noticing it when they actually get a socketclose.

Still convinced that something CCP did has caused an issue. The only thing that seems consistent is that it started around the time of CCPs server upgrade.
Thij Vesser
Viziam
Amarr Empire
#230 - 2016-03-13 00:31:24 UTC
I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening
Shade Millith
Tactical Farmers.
Pandemic Horde
#231 - 2016-03-13 00:43:58 UTC  |  Edited by: Shade Millith
Thij Vesser wrote:
I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening


I suspect that this might be because the browser is distracting you from your client, making the clients idle.



Try this test for me.

Open all your clients, and have each character in a single chat channel.

Go to your Task Manager, and under Performace Tab, then Resource Monitor, find all the EXEfile.exe under "Processes with Network Activity". Tick them to keep an eye on them.

Do not do anything to the clients. Don't even click on them or touch them.

When several of the EXEfile.exe reach 0 under "Receive (B/sec)" in the Resource Monitor type something into the chat channel on one of the clients.

Try this several times over a 20 minute period. Let the clients hit 0 on the "Receive (B/sec)", and have one client post something in the chat.

Are all of the characters receiving the chat post? Or are some of the clients not updating?



I will have an attempt without a browser open. (EDIT: Tried without browser. No change)
Helios Anduath
The Scope
Gallente Federation
#232 - 2016-03-13 01:03:07 UTC
Rob Kaichin wrote:
Looks like I'm suffering the same issues. I've submitted a ticket under 'Connectivity' with all the diagnostics from the launcher.

PLZ FIX CCP.



5pitf1re wrote:
Yep, I can confirm this behavior.


Which issue/behaviour are you both confirming? The one from the OP or the idle clients disconnecting?

Please can you both post screenshots of a Pingplotter to client.eveonline.com taken just after a disconnection event.
Helios Anduath
The Scope
Gallente Federation
#233 - 2016-03-13 01:25:55 UTC
Shade Millith wrote:
A couple people have posted on Reddit that they're having the same issue. Idle clients DCing, starting recently around when CCP did their server upgrade.

https://www.reddit.com/r/Eve/comments/4a5s69/anyone_else_consistently_getting_socket_closes/

I suspect this might be more widespread, with people not noticing their clients not updating properly, and only noticing it when they actually get a socketclose.

Still convinced that something CCP did has caused an issue. The only thing that seems consistent is that it started around the time of CCPs server upgrade.


One problem with temporal association is that people, in general, jump on any big change and say that their issue started at that time when it didn't. There is also the issues bandwagon - everyone and their dog with a socket closed issue caused for any reason will jump in and say they are experiencing this problem with out actually reading/diagnosing (just look at this thread, it was originally about socket closed with the launcher open only but we have had people affected by the AU cable issues and problems on their own networks posting, and we are now onto a completely different type of socket closed issue.). This will just cloud the issue further.

I can believe that the slow updating is more widespread than we know, but without working out what the common cause is, we are littley to remain stumped. This means getting diagnostics info from people complaining - Pingplotter during the disconnects (this gives a glimpse into any issues with their local setup and shows the route, so we can look for commonalities there). Details of how they connect to their network, whether changing from wired to wifi/visa-versa helps, and whether a VPN helps are other basic tests that help find more similarities.

With your particular case, I am still on the fence. All the latest diagnostics you have done clearly point to an issue with the wired ports on your router. Until you can test with another router, we can not definitively say that it is or is not the problem.

What the change did do was change the routing that a chunk of people take to the cluster. CCP also recently ditched one of their ISPs and replaced them because they were not up to par.
Helios Anduath
The Scope
Gallente Federation
#234 - 2016-03-13 01:27:26 UTC
Thij Vesser wrote:
I'm having this problem for the last couple weeks. For me, the socket close doesn't happen unlessI have an instance of Firefox or chrome open. I'm good until I open an out of game browser. I'll get a socket closed between 3 to 10 minutes after a browser opens.. It won't drop all characters out of game if I have several of them logged in. That part seems random. Ive been using Opera as an out of game browser all day and did the have any issues all all. I'm on comcast, and hard wired to the router. I haven't tried to duplicate the problem on wifi, but I will this evening


In addition to Shade's request, can you post a screenshot of Pingplotter running to client.eveonline.com taken just after a disconnect event please?
Shade Millith
Tactical Farmers.
Pandemic Horde
#235 - 2016-03-13 02:59:46 UTC  |  Edited by: Shade Millith
I setup my Android phone to work as a USB Tether. Problem is gone, same as the laptop.

I have just noticed that hop 10 and 6 are changing IP rapidly. Especially hop 10, changing every one to two 1-second intervals. Checking other connections with other games (War Thunder and Robocraft), this is not happening.

Hop 10 IP changing between -

62.115.141.141
62.115.113.229
62.115.115.203
62.115.114.137
62.115.114.143
62.115.142.233
62.115.113.225
...
...

and the list goes on.

However, this is occurring with both my Wired and WiFi connection, and doesn't seem to affect the WiFi connection.

EDIT: Restarted router, rapid IP change is gone. Still no change with idle client issues.
Helios Anduath
The Scope
Gallente Federation
#236 - 2016-03-13 03:23:20 UTC
Shade Millith wrote:
I setup my Android phone to work as a USB Tether. Problem is gone, same as the laptop.

I have just noticed that hop 10 and 6 are changing IP rapidly. Especially hop 10, changing every one to two 1-second intervals. However it's doing it both with the Wired and WiFi connection, and doesn't seem to be causing issue with the WiFi connection.

Checking other connections with other games (War Thunder and Robocraft), this is not happening.


It working through your phone is also pointing to your router not liking something about Eve's traffic on it's wired interface (in other words, a compatibility issue). This is not the weirdest thing that can go on with networking by far and it is not unheard of for a network driver to just barf at a particular traffic pattern due to a bug even though the traffic is all within spec and it handles other traffic fine.

Regarding the changing route, is it just flapping back and forth between a couple of options or is it just cycling through a few? Some details of what the IPs that change would be interesting. Route flapping is usually not a good sign.

If this is a traffic compatibility issue, then other games are likely not affected. Also, with other games you tend to connect to more local servers than you do for Eve so direct comparisons are not always useful.

Unfortunately, one thing that could really isolate where the problem is is not doable. That is a traffic capture at your router, at an intermediate router and at CCP's end. Another thing that would be worth a shot if it was possible would be to connect to another server. I suppose you could see if you can get a trial on Serenity (they are a patch or two behind if I recall correctly) to test but it is a lot of work and a bit sketchy.
Shade Millith
Tactical Farmers.
Pandemic Horde
#237 - 2016-03-13 04:56:39 UTC  |  Edited by: Shade Millith
Opened 5 clients on Singularity server with the Wired connection. Idle clients had no lag, no unresponsiveness, updating perfectly fine, even after idling for 20+ minutes.

Jumped back and forth between Sisi and Tranq a couple of times. Idle clients on Tranquility stop updating within minutes. Idle clients on SiSi are 100% fine.

Also, I made an edit to the previous post. Router reset removed the IP flipping.
Tipa Riot
Federal Navy Academy
Gallente Federation
#238 - 2016-03-13 06:48:02 UTC
Helios Anduath wrote:
Tipa Riot wrote:
No discos and noticeable lag today, I have ping running in the background and have the launcher not open (maybe ...) ... download everything option is ticked since the feature is available, resource cache is checked everytime I switch between SiSi and TQ and with patches anyway (usually twice, one quick run and one run about 15min, annoying too). Win7, old launcher, one client in fixed window, my machine is a Thinkpad W520. I'm not aware of any ISP changes at the same time (how should I know? Never had network problems before, and now only with EvE).


Not likely to impact your issue at all but upgrading to the new launcher is a good idea - they will be killing it on the 30th of June anyway.

If you get anymore disconnects, a pingplotter to client.eveonline.com of the event would be useful in working out if there is a network error anywhere. At minimum, a tracert can tell us what route your traffic is taking.

Since I left university I became a late adopter of stuff I actually need to work flawlessly. Blink Probably this is the RL equivalent of a carebear. Lol Nevertheless no closed sockets yesterday, PvPing all time (null roam, gate camp, 250 player fight in lowsec) since downtime. The difference: the launcher was closed and I had ping -t running in the background (for half of the time).

I'm my own NPC alt.
Napolk Kosh
Spoofe Investment Corp
Memento Moriendo
#239 - 2016-03-13 10:48:19 UTC
So according to PingPlotter when set to client.eveonline.com I get a 26 to 49% Packet Loss when it goes over from my ISP to CCP's Level3 Communications ( 62.140.27.5 ) is this the reason I keep getting Socket Closed on some account and not on others?
Helios Anduath
The Scope
Gallente Federation
#240 - 2016-03-13 12:52:44 UTC
Napolk Kosh wrote:
So according to PingPlotter when set to client.eveonline.com I get a 26 to 49% Packet Loss when it goes over from my ISP to CCP's Level3 Communications ( 62.140.27.5 ) is this the reason I keep getting Socket Closed on some account and not on others?


Could you actually post a screenshot please? preferably taken just after a socket closed event. The reason being it is easier to analyse an image and it also shows us what route your traffic is taking so that we can see if there are any similarities among people having issues.

Packet loss in a ping/traceroute on a single hop that does not propagate along the route is not in itself a problem - it just shows that the node dropping packets is probably loaded and prioritising passing traffic rather than responding to ICMP requests. If the packet loss propagates, then that is indicative of a problem at that node.

Is it the reason? maybe, maybe not - we need to do some more diagnostics.

Does playing through a VPN stabilise things?