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Awful customer service. Store order not shipped no replies to emails for over a week
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Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#1 - 2012-01-11 22:52:43 UTC
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.
Corina Jarr
en Welle Shipping Inc.
#2 - 2012-01-11 22:54:27 UTC
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.
Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#3 - 2012-01-11 22:57:08 UTC
Corina Jarr wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.

Unfortunately petition categories are only for in-game support
Destination SkillQueue
Doomheim
#4 - 2012-01-11 22:58:02 UTC
Yeah the store has had these problems on a fairly constant basis as long as I've been here. Doesn't exactly make people want to do continued business with them.
Corina Jarr
en Welle Shipping Inc.
#5 - 2012-01-11 22:58:50 UTC
Cyzlaki wrote:
Corina Jarr wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.

Unfortunately petition categories are only for in-game support

Yeah. So what.

There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.
Ai Shun
#6 - 2012-01-11 22:59:08 UTC
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.


Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam.

And as you said two days ago:

Cyzlaki wrote:
I actually just logged into teh store and checked my account. The order is there with Payment pending, and the total amount is listed as an unprocessed payment. So I guess they're just slow at taking my money.


Is your payment still pending? As Morganta suggested in your other thread, raise a petition. That might be the best way to get quick action on it.
Mara Tessidar
Perkone
Caldari State
#7 - 2012-01-11 23:00:18 UTC
Perhaps if you decided to purchase your goods from the NeX store for a slightly increased price you would have received your merchandise already...
Morganta
The Greater Goon
#8 - 2012-01-11 23:00:44 UTC
well usually I find when someone doesn't ship or respond to emails, my credit card company somehow manages to get a reply from the people in question

amazing what a well timed fraud accusation will do for someone's attentiveness
rodyas
Tie Fighters Inc
#9 - 2012-01-11 23:13:22 UTC
It is a scam site, ever heard of the NEX store hello? Scamming is allowed in this game.

Signature removed for inappropriate language - CCP Eterne
Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#10 - 2012-01-11 23:27:28 UTC
Ai Shun wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.


Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam.

And as you said two days ago:

Cyzlaki wrote:
I actually just logged into teh store and checked my account. The order is there with Payment pending, and the total amount is listed as an unprocessed payment. So I guess they're just slow at taking my money.


Is your payment still pending? As Morganta suggested in your other thread, raise a petition. That might be the best way to get quick action on it.

Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction
Zleon Leigh
#11 - 2012-01-12 00:15:13 UTC  |  Edited by: Zleon Leigh
Ai Shun wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.


Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam.



Not responding to an email inquiry within 48 hours is very poor customer service. Having a delay in delivery due to holidays is inexcusable unless you warned the customer at the time of purchase that delivery would be delayed for a given reason.

I'd cancel the order now - for all you know the store front was hijacked by internet thieves. If not hijacked, then the store needs to receive lesson in customer care anyways.

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

PvP's latest  incentive program ** Unified Inventory **  'Cause you gotta kill something after trying to use it
Zleon Leigh
#12 - 2012-01-12 00:17:12 UTC
Corina Jarr wrote:
Cyzlaki wrote:
Corina Jarr wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.

Unfortunately petition categories are only for in-game support

Yeah. So what.

There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.


Guess you haven't heard - CCP is 10 plus days behind on petitions.

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

PvP's latest  incentive program ** Unified Inventory **  'Cause you gotta kill something after trying to use it
Demetrius Soter
Imperial Shipment
Amarr Empire
#13 - 2012-01-12 00:29:30 UTC
BTW, its not the EVE store because of the security around the world, things take alot of time in the customs offices these days. It could take up to a month to get your stuff, I know it sucks but it is because the eve store is over seas. just keep you r cool budy, you will get your stuff, like i said before it could take up to a month, the norm is 3 weeks. Its the customs not eve store, remember that please.
Cur
Back Door Burglars
#14 - 2012-01-12 00:32:14 UTC
I sent the store a mail about 6mths ago

Pointing out numerous errors, and saying hey.. if u can get me some stock of X shirt, i'll buy the suchnsuch windbreaker thing, but im not getting one without the other - so how longs yer delay to get some more stock?


Never got a reply



Seems they dont like making money. They show no interest in all in getting it (2mins work and 1min typing them an email reply would have got them a $300 sale....) - and now it seems they are trying their best not to take it by ignoring new purcahses from the store!



Isnt CCP great? Maybe CCP alliance should merge with Cascade Imminent?
Corina Jarr
en Welle Shipping Inc.
#15 - 2012-01-12 00:32:39 UTC
Zleon Leigh wrote:
Corina Jarr wrote:
Cyzlaki wrote:
Corina Jarr wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.

Unfortunately petition categories are only for in-game support

Yeah. So what.

There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.


Guess you haven't heard - CCP is 10 plus days behind on petitions.

Good for them. I've had to wait for almost a month for a petition to be responded to. There are only so many hours in a day, and so many people still submit petitions for bugs and ideas (things that should not be petitioned).
Montevius Williams
The Scope
Gallente Federation
#16 - 2012-01-12 00:53:05 UTC
Corina Jarr wrote:
Cyzlaki wrote:
Corina Jarr wrote:
Cyzlaki wrote:
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to store@eveonline.com have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.

Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.

Unfortunately petition categories are only for in-game support

Yeah. So what.

There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.



Please dont be a customer support representative - you'd be fired.

"The American Government indoctrination system known as public education has been relentlessly churning out socialists for over 20 years". - TravisWB
Ai Shun
#17 - 2012-01-12 00:55:53 UTC
Zleon Leigh wrote:
Having a delay in delivery due to holidays is inexcusable unless you warned the customer at the time of purchase that delivery would be delayed for a given reason.


The store warned you they were closed for the period up until the 8th of January. It was in the top banner below the logo. (Refer to the other thread)

While I don't like leaving a customer hanging for 3 or 4 days, I'm also open enough as a customer to be a bit lenient if there are circumstances I can comprehend. If a company fucks me around too much, I'll take my business elsewhere.

It's a simple equation, really.

Demetrius Soter wrote:
BTW, its not the EVE store because of the security around the world, things take alot of time in the customs offices these days. It could take up to a month to get your stuff, I know it sucks but it is because the eve store is over seas. just keep you r cool budy, you will get your stuff, like i said before it could take up to a month, the norm is 3 weeks. Its the customs not eve store, remember that please.


Keep up.

There has not even been an acknowledgement the order has been received. The players' payment is still listed as Pending, e.g. CCP has not taken it.

So forget about customs. This is all CCP and their web-store.
Cyzlaki
BRAWLS DEEP
HYPE-TRAIN
#18 - 2012-01-12 12:11:52 UTC
Is it too much to ask for a reply from someone?
Valei Khurelem
#19 - 2012-01-12 12:17:45 UTC  |  Edited by: Valei Khurelem
You paid $300 for a game, really?

But seriously, keep the petition up.

"don't get us wrong, we don't want to screw new players, on the contrary. The core problem here is that tech 1 frigates and cruisers should be appealing enough to be viable platforms in both PvE and PvP."   - CCP Ytterbium
Jaroslav Unwanted
Brutor Tribe
Minmatar Republic
#20 - 2012-01-12 12:18:58 UTC
call them.
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