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Issues, Workarounds & Localization

 
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Issue with billing and tickets this week anyone else????
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violtr
Center for Advanced Studies
Gallente Federation
#1 - 2016-03-03 16:26:00 UTC
So, been having issues with billing and tickets has anyone else? I have never had soo many issues like this. This is what happened.

The day of the update that broke everything i bought some aur. I went to pay 20 dollars and i used paypal and at the end after i added all information "click to complete order " so i did. Then my screen went right back to the previous screen saying choose pmt method for order im like wtf i already did this so i check email and i gave it a few min and no receipt. Im like okay something messed up so i fill out the pmt option again and this time it looks good. Then i get two emails shortly after saying i confirmed 2 pmt of 20 for aur now im like crap oops.

I forgot about the trans history in acc mang so i check it. The second order says failed in red and im like ohhh kool no biggie everything fine then. But it wasnt i check paypal and they had take the money out for it but it says failed and they didnt send the aur for it either but took the money out. So i put in a support ticket saying i messed up need a refund from the order that said failed and copy past the info.

A couple days go by no response yet no biggie. Then i go to log in eve says i need to add game time im like wtf i kow i got plenty of money in bank account. Check eve and it failed my card for month sub im like s^&t. So, i add game time put in my same card details that was on the account before and it goes through fine. I check my trans history and now noticed that the second order of aur that said failed now says complete in green so i log on and no aur from it so whats going on here? I put up another support ticket for my card being failed for the mo sub wanting to know y it failed and within 6 min i get a reply on this ticket, im like wow thats fast its been like almost three days on the previous ticket i put out on the aur order.

The gm says i noticed u got ur sub renewed can i close the ticket. Im like well sure but my question was why did it fail i wanted to know if there was a problem and I noted that i had a tick out from 3 days ago from the aur oders and put ticket number in it etc and havent heard back in a day now.

Anyone else haveing these sort of issues? Ive been playing this game for over 5 yrs now and bought plenty of plexes etc and have had very rare billing issue this whole time.
Aoi Litvyak
Doomheim
#2 - 2016-03-03 19:52:54 UTC  |  Edited by: Aoi Litvyak
Paypal is the issue here, if you want to avoid issues then avoid adding an unreliable middle-hand. If you can use paypal you can use VISA/Mastercard, so there is never any reason to use paypal, except when buying things from stores you are not sure if they are scams or not, since you can fight a scam through paypal.
violtr
Center for Advanced Studies
Gallente Federation
#3 - 2016-03-03 20:23:22 UTC
Aoi Litvyak wrote:
Paypal is the issue here, if you want to avoid issues then avoid adding an unreliable middle-hand. If you can use paypal you can use VISA/Mastercard, so there is never any reason to use paypal, except when buying things from stores you are not sure if they are scams or not, since you can fight a scam through paypal.



My monthly pmt comes directly off my card not paypal. The only thing i bought with paypal was the aur.