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Compensation for UNSCHEDULED DOWNTIME - 20:15 - 2016/02/26

First post
Author
Jacques d'Orleans
#41 - 2016-02-28 20:54:34 UTC
Because of the downtime i had to step away from my Computer and had to talk to the people in my house they call "Family".
Seems they are quite nice chaps. Big smile
Cautious Kev
Doomheim
#42 - 2016-02-28 21:51:35 UTC
Why do people react to such obvious bait Cry
Aviola von Yodalgut
Doomheim
#43 - 2016-02-28 22:08:46 UTC
Cautious Kev wrote:
Why do people react to such obvious bait Cry


Assuming you are talking about the op.

You see it as bait, I see it as someone trying it on.
Sobaan Tali
Caldari Quick Reaction Force
#44 - 2016-02-28 23:16:11 UTC
Jacques d'Orleans wrote:
Because of the downtime i had to step away from my Computer and had to talk to the people in my house they call "Family".
Seems they are quite nice chaps. Big smile


Keep talking to them. Eventually, they WILL change your mind from time to time. Even the "good" ones in the family can get on your last nerves, just not as often.

Funny thing is it's like Eve in at least one respect: it's a love/hate relationship. For some reason, I still keep logging in either way!

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."

Verlyn
SoE Roughriders
Electus Matari
#45 - 2016-02-28 23:22:43 UTC  |  Edited by: Verlyn
350k Syrian refugees.

Just pointing out the obvious I guess ...
Dan Seavey Allier
Seavy Acquisitions
#46 - 2016-02-28 23:37:23 UTC
Divine Entervention wrote:
Doctor on the way to work at the local hospital is texting and drives car into pedestrian.

Doctor gets out of his car and performs on the spot first aid until the paramedics arrive.
He travels with the pedestrian, now patient in the amber lamps to the hospital.
Doctor and patient arrive. One rushes to surgery on a gurney, the other rushes to surgery to perform.
y
The doctor works for 5 hours on the patient. The patient suffered major head trauma and has now lost a portion of his long term memory. Years of his life are now forever forgotten.

The doctor shouldn't be sued due to his carelessness, his wreckless endangerment because he spent hours performing surgery trying to help the person he initially hurt?

silly people. . . . .



This would be an appropriate comparison if indeed CCP permanently damaged you in some way.

Whisky and Cornflakes, silly boy.

Dan

Honey Never Sleeps. - John Russell

SIut minimuff
Notes From The Underground
#47 - 2016-02-29 00:19:16 UTC
How many of you have paid for a meal in a restaurant that included soup or salad or fries and were told; "Sorry that portion of your meal is on unexpected downtime." And you say, "Then do I get a discount or lower charge?" And what if they told you, "No, sorry the charge is the same, we don't give out free things!"

Is that really how the world works? I don't think so and some of us pay real money for this game and when there's a down times expected or not the decent and honorable thing to do is compensate for that lose for those of use who PAY. If you're not paying real cash to play and earn plex in game then oh well it's not a job you get p[aid for but please thank us who do pay for keeping the company going.
Aviola von Yodalgut
Doomheim
#48 - 2016-02-29 00:32:07 UTC
SIut minimuff wrote:
How many of you have paid for a meal in a restaurant that included soup or salad or fries and were told; "Sorry that portion of your meal is on unexpected downtime." And you say, "Then do I get a discount or lower charge?" And what if they told you, "No, sorry the charge is the same, we don't give out free things!"

Is that really how the world works? I don't think so and some of us pay real money for this game and when there's a down times expected or not the decent and honorable thing to do is compensate for that lose for those of use who PAY. If you're not paying real cash to play and earn plex in game then oh well it's not a job you get p[aid for but please thank us who do pay for keeping the company going.



One difference is that the restaurant has advertised what you get with the meal, so they should make every effort to supply it. If there is a problem they should notify you and allow you to choose an alternative if you prefer.

With CCP they don't guarantee that they can keep the servers running, because they can't as things can go wrong. You agreed to the terms and conditions otherwise you wouldn't be playing the game and there is a clause in there stating that they can't guarantee that there won't be additional downtime (or words to that effect). So as you agreed to the terms and conditions they don't owe you anything as long as they're trying to maintain the service.
Oscar Antollare
IronPig
Sev3rance
#49 - 2016-02-29 03:08:39 UTC
So many people forget the time when there was no skill queue. I remember when you calculated when the skill would end and log on in the middle of the night to start your next skill train. Be thankful for what we have.
Primary This Rifter
Mutual Fund of the Something
#50 - 2016-02-29 03:34:56 UTC
Jesus ******* christ. The entitlement on display here is astounding.

I don't know what's worse, this behavior or the fact that CCP has encouraged it by giving out SP in the past for just a few hours of downtime.
Vortexo VonBrenner
Doomheim
#51 - 2016-02-29 03:54:32 UTC
SIut minimuff wrote:
How many of you have paid for a meal in a restaurant that included soup or salad or fries and were told; "Sorry that portion of your meal is on unexpected downtime." And you say, "Then do I get a discount or lower charge?" And what if they told you, "No, sorry the charge is the same, we don't give out free things!"

Well, ****, here's the thing...Terms Of Service. We all agreed to them when we signed up for this game. You have no grounds for complaint. Also - CCP actually does a pretty good job at providing us reasonable access to their game compared to the industry as a whole. Also also - I kind of resent you for making me defend CCP, but facts are facts.



SIut minimuff wrote:
Is that really how the world works? I don't think so and some of us pay real money for this game and when there's a down times expected or not the decent and honorable thing to do is compensate for that lose for those of use who PAY. If you're not paying real cash to play and earn plex in game then oh well it's not a job you get p[aid for but please thank us who do pay for keeping the company going.

Roll This again, eh? Oh, brother... Every PLEX that is in the game was bought with real money from CCP at some point. Every PLEX that is in the game put real money in CCP's coffers. It makes no difference to CCP's revenues whether 100 people buy one PLEX for themselves or one player buys 100 PLEX to sell ingame to other players who created the demand that led to the purchase of 100 PLEX from CCP in the first place. A subscription costs a little less than the equivalent time using PLEX, so the argument could be made that actually players buying PLEX ingame are contributing more real-life money towards keeping the company going. Lastly, do we really think that if the system wasn't working for CCP the wouldn't have changed it by now?









Damjan Fox
Fox Industries and Exploration
#52 - 2016-02-29 07:39:43 UTC  |  Edited by: Damjan Fox
SIut minimuff wrote:
How many of you have paid for a meal in a restaurant that included soup or salad or fries and were told; "Sorry that portion of your meal is on unexpected downtime." And you say, "Then do I get a discount or lower charge?" And what if they told you, "No, sorry the charge is the same, we don't give out free things!"


In that comparison, you wouldn't even notice, that something is missing. That 4 hour downtime means a loss of 0,5% of your monthly subscription. So 99,5% of your meal are still on the table. You want to complain to the waitress, because 1 french fry is missing?Roll


Kaivar Lancer wrote:
A small amount of SP would be appreciated by everyone, as a gesture of goodwill from CCP.

LIKE IF YOU AGREE.

You really are desperate for these likes, aren't you?
Julien Brellier
Federal Navy Academy
Gallente Federation
#53 - 2016-02-29 13:53:58 UTC
So many greedy, needy, entitled, whiny bitches.

It was only a few hours.
Payne Dakara
Caldari Provisions
Caldari State
#54 - 2016-02-29 13:58:02 UTC
As everyone here is a paying customer to CCP without a difference if he pay for a subscription or with PLEX it makes sense that CCP makes up for their own fault, when we are talking about customer and service provider relationship it really doesn't matter what is the cause for downtime when it happens Service provider is responsible.
In a corporate world when your customer is a business service provider has an SLA which is written in the contract for the service, once this SLA is breached the service provider has to pay penalty.

Back in the days I was working for and ISP and each time customer had a downtime he was compensated with extension to his payment period.

If they choose to do so they have plenty of ways to compensate players without spending a dime and it is called a good sales practice. If they choose not to as they have a new extended downtime today there is no shortage of online games and some customers my choose to pay for a better service provider.




Johnny Riko
The Scope
Gallente Federation
#55 - 2016-02-29 14:21:15 UTC
Barrett Fruitcake wrote:
Really? **** happens, get over it.

Besides, the server used to be down for days when something like this happened in the past.





'CCP's customer service used to be terrible, so it should remain terrible! New players don't know how lucky they are. Grr new players.'

I wanna join up. I think I got what it takes to be a Citizen.

witchking42
Node Nibblers
#56 - 2016-02-29 14:25:55 UTC
If people are getting so upset and paniced that they can't log in to a game for a few hours, then I'd suggest taking a few more hours away from the game to go see a therapist.

But imagine if CCP refunded you cost of the unscheduled downtime? Working from a UK monthly subscription of £9.99

999p for 30 days (apprx)
33.3p per day
1.4p per hour (based on 23.5 hours play per day)

Even saying DT was 4 hours, you are complaining about less than 6 pence, is it really worth all that typing for 6 pence.

WK42
Aviola von Yodalgut
Doomheim
#57 - 2016-02-29 14:42:13 UTC
Payne Dakara wrote:
As everyone here is a paying customer to CCP without a difference if he pay for a subscription or with PLEX it makes sense that CCP makes up for their own fault, when we are talking about customer and service provider relationship it really doesn't matter what is the cause for downtime when it happens Service provider is responsible.
In a corporate world when your customer is a business service provider has an SLA which is written in the contract for the service, once this SLA is breached the service provider has to pay penalty.

Back in the days I was working for and ISP and each time customer had a downtime he was compensated with extension to his payment period.

If they choose to do so they have plenty of ways to compensate players without spending a dime and it is called a good sales practice. If they choose not to as they have a new extended downtime today there is no shortage of online games and some customers my choose to pay for a better service provider.






What breach of an agreement?

There hasn't been a breach by playing the game you've already agreed that there may be times when the service is not available.


'... good sales practice'?

As they don't owe you anything it would be a good will gesture on their part if they at sometime decided to compensate.



Now if there is a long disruption to the service you may expect that a company might exercise a good will gesture, but not every time some small problem arises.
Freelancer117
So you want to be a Hero
#58 - 2016-02-29 14:45:49 UTC
gilydurla wrote:
Hello CCP,

Will there be some sort of compensation for UNSCHEDULED DOWNTIME - 20:15 - 2016/02/26 ?

Thanks and regards.


You got chance for a dollar, coz I think you just lost your "two cents" Cool

Regards, a Freelancer

Eve online is :

A) mining simulator B) glorified chatroom C) spreadsheets online

D) CCP Games Pay to Win at skill leveling, with instant gratification

http://eve-radio.com//images/photos/3419/223/34afa0d7998f0a9a86f737d6.jpg

http://bit.ly/1egr4mF

CCP Falcon
#59 - 2016-02-29 14:47:23 UTC
There are no plans to give compensation for the unscheduled downtime on Friday, February 26th, given the nature of the downtime.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Electrique Wizard
Mutually Lucrative Business Proposals
Brack Regen
#60 - 2016-02-29 15:10:06 UTC
CCP Falcon wrote:
There are no plans to give compensation for the unscheduled downtime on Friday, February 26th, given the nature of the downtime.



We demand a shrubbery

I am the Zodiac, I am the stars, You are the sorceress, my priestess of Mars, Queen of the night, swathed in satin black, Your ivory flesh upon my torture rack.