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Can you return PLEX?

First post
Author
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James Zealot
Science and Trade Institute
Caldari State
#1 - 2016-02-27 05:13:24 UTC
I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either.
Memphis Baas
#2 - 2016-02-27 05:41:52 UTC
Just wait for the ticket to be answered; most tickets are answered within a few days, but some may take 1 week or so.
Teckos Pech
Hogyoku
Goonswarm Federation
#3 - 2016-02-27 07:29:30 UTC
Memphis Baas wrote:
Just wait for the ticket to be answered; most tickets are answered within a few days, but some may take 1 week or so.


Yep, I had a billing issue recently. It was saying my account was expired on Evemon, so I logged in and paid via credit card not knowing that they hit my paypal too. Submitted a ticket and a few days later problem solved. So give it time.

"The curious task of economics is to demonstrate to men how little they really know about what they imagine they can design."--Friedrich August von Hayek

8 Golden Rules for EVE Online
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#4 - 2016-02-27 09:08:23 UTC
Ralph King-Griffin
New Eden Tech Support
#5 - 2016-02-27 09:35:37 UTC
Nana Skalski wrote:
If you did not want to buy it, why did you buy it? Someone was threatening you? Your cat? Lol

could have misclicked , it happens

Murderers of Negotiable Motivations

=]|[=
Servjen
Giant Industrials
Center for Digital Chemistry
#6 - 2016-02-27 11:25:37 UTC
Just wait for a reply.
They have to sort things out on their end before they can answer, like what transaction is it and where does it show up in their financial system.
They don't want to reimburse the wrong person here.
(alto i don't mind the extra money)

This is where I put my signature, right?
Iain Cariaba
#7 - 2016-02-27 14:04:19 UTC
Nana Skalski wrote:
If you did not want to buy it, why did you buy it? Someone was threatening you? Your cat? Lol

OP's cat?
Dalts
Out of Fwocus
Fwodin's Call
#8 - 2016-02-27 18:47:46 UTC
James Zealot wrote:
I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either.


Bought them just before your alt won Tier 1? :D

If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them.
James Zealot
Science and Trade Institute
Caldari State
#9 - 2016-02-27 20:00:44 UTC
Dalts wrote:
James Zealot wrote:
I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either.


Bought them just before your alt won Tier 1? :D

If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them.


I didn't know of the 14 day period.
Sgt Ocker
What Corp is it
#10 - 2016-02-27 22:39:01 UTC
James Zealot wrote:
Dalts wrote:
James Zealot wrote:
I submitted a support ticket like 20 minutes after I purchased some plex, it was a lot and I didn't want to do that lol. I haven't heard anything back on my support ticket and it's been almost 3 days. Anyone know if they ever do returns? I never took it out of the redeeming system either.


Bought them just before your alt won Tier 1? :D

If you bought them from CZcP directly then no reason why they wouldn't refund it, the 14 days customer right to return goods should apply if you didn't redeem them.


I didn't know of the 14 day period.

My last ticket took just over 2 weeks to get a response, be patient.

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
Hal Morsh
Doomheim
#11 - 2016-02-28 02:16:34 UTC
CCP is good with responses in my experience, and I ask them some silly things sometimes.

Oh, I perfectly understand, Hal Morsh — a mission like this requires courage, skill, and heroism… qualities you are clearly lacking. Have you forgotten you're one of the bloody immortals!?
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#12 - 2016-02-28 02:31:37 UTC
Tickets take time depending on the issue.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.