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Poor customer service. Petitions not responded to more than 10 days.

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Arthur Kynan
Banana Republic Corporation
#1 - 2012-01-11 14:11:04 UTC
For a paid game. 10 days is way too long to wait.
Patient 2428190
DEGRREE'Fo'FREE Internet Business School
#2 - 2012-01-11 14:18:57 UTC
Its hard work to copy and paste "The logs show nothing, go f*ck yourself"
Grateler
People's Front of Offugen
#3 - 2012-01-11 14:24:57 UTC
Ive opened 3 petitions in the last week, all sorted within 24 hours.

Guess it depends on the issue, but 10 days is too long if no reply at all.
Naga Elohim
Aeras Krekan Syndicate
#4 - 2012-01-11 14:32:21 UTC
u mad bro?
NeoShocker
The Dark Space Initiative
Scary Wormhole People
#5 - 2012-01-11 14:45:41 UTC
Well, I dunno about you, but I did send quite a bit of petitions, and all replied within a day to few days. Like someone says, it does depend on the issues.
DeMichael Crimson
Republic University
Minmatar Republic
#6 - 2012-01-11 14:52:36 UTC
As others have stated, the amount of time depends on type of petition and the circumstances involved.



'The Plan' | California Eve Players | Proposal - The Endless Battle
My Neutral Toon
Doomheim
#7 - 2012-01-11 15:05:34 UTC
Were you at least semi polite in your petition? a lot of people get upset and write pretty rude petitions. Those generally get ignored or denied.

...Can't. Tell. If ...Troll? Or Serious....

Butt Hurt about Harrasment? Read first GM post: https://forums.eveonline.com/default.aspx?g=posts&t=88362&find=unread
Petrus Blackshell
Rifterlings
#8 - 2012-01-11 15:07:47 UTC
Been waiting almost a week on my last petition as well. Normally the GMs are pretty prompt about answering. They must be overloaded again.

Accidentally The Whole Frigate - For-newbies blog (currently on pause)
Barakkus
#9 - 2012-01-11 15:24:49 UTC
NeoShocker wrote:
Well, I dunno about you, but I did send quite a bit of petitions, and all replied within a day to few days. Like someone says, it does depend on the issues.


I have a feeling it also depends on your attitude. Don't be an ass and petitions are more likely to get answered faster.

http://youtu.be/yytbDZrw1jc
RaTTuS
BIG
#10 - 2012-01-11 15:31:08 UTC
What are you petitioning and what area did you put it in

http://eveboard.com/ub/419190933-134.png http://i.imgur.com/kYLoKrM.png

GM Spiral
Game Master Retirement Home
#11 - 2012-01-11 15:36:51 UTC
Customer support has been in a bit of a rough spot following the holidays and we are working as hard as we can to get things under proper control again. Ten days is not a service level we wish to establish as normal and this has been brought to the attention of the Support Overmind.

Senior Game Master | CCP Games Customer Support Team

Helping capsuleers since 2004.
ariana ailith
Dukalin
#12 - 2012-01-11 15:40:46 UTC
It appears that you need more GM's.

I'm looking for a job... Yes i'm very serious.
Buruk Utama
Science and Trade Institute
Caldari State
#13 - 2012-01-11 15:43:29 UTC
Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.
Misina Arlath
Darkfall Helix
#14 - 2012-01-11 15:43:46 UTC
Support Overmind sounds like some type of Zergian... thing.
Andski
Science and Trade Institute
Caldari State
#15 - 2012-01-11 15:44:17 UTC
That's the GM team for you.

Twitter: @EVEAndski

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths."    - Abrazzar
My Neutral Toon
Doomheim
#16 - 2012-01-11 15:45:26 UTC
ariana ailith wrote:
It appears that you need more GM's.

I'm looking for a job... Yes i'm very serious.



go to CCP's main site. They have a place on their dedicated to CCP jobs.

...Can't. Tell. If ...Troll? Or Serious....

Butt Hurt about Harrasment? Read first GM post: https://forums.eveonline.com/default.aspx?g=posts&t=88362&find=unread
Jaroslav Unwanted
Brutor Tribe
Minmatar Republic
#17 - 2012-01-11 15:46:45 UTC
Buruk Utama wrote:
Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.


They got extended holidays in CCP.. just to bugger off those people with "insanely important" petitions.
Barakkus
#18 - 2012-01-11 15:48:31 UTC
Buruk Utama wrote:
Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.


It is quite possible that a lot of people took last week off since it was new years you know. So in effect, it's been 3 days since a lot of people got back to work, not 11.

http://youtu.be/yytbDZrw1jc
Petrus Blackshell
Rifterlings
#19 - 2012-01-11 15:49:59 UTC
Barakkus wrote:
Buruk Utama wrote:
Its 11 days into the new year, almost 2 weeks. You can no longer use the excuse of the "holidays" anymore. To keep using that line suggest that CCP customer service cannot catch up a submission queue worth a few "off" holidays in a reasonable amount of time. Guess what, while you were off on holiday and visiting family/friends so was most everyone else. I find it hard to believe that more people than usual logged on and simultaneously flooded your petition queue.


It is quite possible that a lot of people took last week off since it was new years you know. So in effect, it's been 3 days since a lot of people got back to work, not 11.


My whiny internet spaceship petition is more important than their holidays! I pay for this, you know! Sad

Accidentally The Whole Frigate - For-newbies blog (currently on pause)
Morganta
The Greater Goon
#20 - 2012-01-11 15:50:06 UTC
ariana ailith wrote:
It appears that you need more GM's.

I'm looking for a job... Yes i'm very serious.


you want entry level work at a company that just fired 20% of their staff due to economic concerns?

That does not seem particularly smart
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