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Issues, Workarounds & Localization

 
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Support Pages -- Login Broken

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Author
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Sentient Blade
Crisis Atmosphere
Coalition of the Unfortunate
#1 - 2016-02-08 15:29:40 UTC
I am trying to create a support ticket from the following page:

https://support.eveonline.com/hc/en-us

However, when I click 'Sign In' at the top it takes me to the following 404:

https://supportauth.eveonline.com/error/
CCP Zeulix
C C P
C C P Alliance
#2 - 2016-02-08 16:55:51 UTC
This turned out to be an unexpected fallout from the SSO issues we had earlier today but it's been resolved now so you should be able to log in normally.

Thanks for the heads up mate and fly safe. o7

CCP Zeulix
Gospadin
Bastard Children of Poinen
#3 - 2016-02-08 23:09:27 UTC  |  Edited by: Gospadin
CCP Zeulix wrote:
This turned out to be an unexpected fallout from the SSO issues we had earlier today but it's been resolved now so you should be able to log in normally.

Thanks for the heads up mate and fly safe. o7

CCP Zeulix


I still get "unexpected error" when attempting to login to any account management pages.

Is it under maintenance again?

The message is:

An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.

and I'm redirected to this URL:

https://secure.eveonline.com/Error.htm?aspxerrorpath=/SSOLogin/ssocallback.aspx

FWIW, it happens when attempting to change password without yet having logged in.
CCP Zeulix
C C P
C C P Alliance
#4 - 2016-02-09 09:48:22 UTC
Another unfortunate collateral damage caused by the emergency rollback of the SSO updates from yesterday. This has been fixed now and should work as expected.

Thanks for pinging us about this however and do poke back if you find some other oddities still lying around.

Fly safe mate. o7

CCP Zeulix
Eryn Velasquez
#5 - 2016-02-17 06:41:02 UTC
Yesterday i filed a support ticket without problems, today i get the same error message the thread opener mentioned, unable to login due to a 404.

_“A man's freedom consists in his being able to do whatever he wills, but that he should not, by any human power, be forced to do what is against his will.” ― Jean-Jacques Rousseau _
Prinzessin Leia
Republic Military School
Minmatar Republic
#6 - 2016-02-17 16:37:26 UTC  |  Edited by: Prinzessin Leia
Have the same error:

Whenever i try to log in getting this message:
An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.

On this URL:

https://secure.eveonline.com/Error.htm?aspxerrorpath=/SSOLogin/ssocallback.aspx


Pls help me!

I even cannot cancel my subscription with this if I ever wanna cancel!!!
Good way to keep customers paying...
Daejal
Viziam
Amarr Empire
#7 - 2016-02-17 17:20:54 UTC
Also getting an error when I try to access secure.eveonline.com:

Quote:
An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.
Serenity F1REFLY
Ares' Legion
Get Off My Lawn
#8 - 2016-02-19 15:42:10 UTC
Same issue with evegate described by others above; no access, error page.

Was able to log through incognito browser page to post here.

Would be happy to hear of a fix, or timeline for anticipated restoration.

Thanks!
Jaantrag
#9 - 2016-02-19 16:12:16 UTC
Serenity F1REFLY wrote:
Same issue with evegate described by others above; no access, error page.

Was able to log through incognito browser page to post here.

Would be happy to hear of a fix, or timeline for anticipated restoration.

Thanks!



try cleaning your cache and try relogging ..

did that earlier, but wasent still able to log in .. now after they said its fixed was able to log with no issues ..

EVElopedia < add this to your sig to show u WANT it back
Serenity F1REFLY
Ares' Legion
Get Off My Lawn
#10 - 2016-02-19 17:43:08 UTC
Jaantrag wrote:
try cleaning your cache and try relogging ..

did that earlier, but wasent still able to log in .. now after they said its fixed was able to log with no issues ..


That seems to have fixed it, thank you!