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Issues signing on to Singularity

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Zamory
Alpha Centauri Corp
#1 - 2016-02-02 16:48:36 UTC
I've been getting this same error message since 2-3 days ago whenever i sign into Singularity:

"The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support."

What on earth can i do resolve this ?
CCP Habakuk
C C P
C C P Alliance
#2 - 2016-02-02 20:13:14 UTC
Is this with the new or the old launcher? Does it help to restart the launcher? If you are using the new launcher you might also want to try to remove your saved accounts and login new with them.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
pajedas
Doomheim
#3 - 2016-02-03 15:46:12 UTC
Zamory wrote:
I've been getting this same error message since 2-3 days ago whenever i sign into Singularity:

"The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support."

What on earth can i do resolve this ?

This is just my opinion, but when a Developer takes the time to address your issue you should respond.

🐇
Zamory
Alpha Centauri Corp
#4 - 2016-02-03 18:36:39 UTC
CCP Habakuk wrote:
Is this with the new or the old launcher? Does it help to restart the launcher? If you are using the new launcher you might also want to try to remove your saved accounts and login new with them.


Hey!
Thanks for responding, and yes, i've had this launcher for about 1 year now (i stopped playing in July 2015, but didn't remove it since i'd come back). Should i re-install Singularity for this issue to be resolved or should i re-install EVE Online completely ?
Zamory
Alpha Centauri Corp
#5 - 2016-02-03 18:37:36 UTC
pajedas wrote:
Zamory wrote:
I've been getting this same error message since 2-3 days ago whenever i sign into Singularity:

"The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support."

What on earth can i do resolve this ?

This is just my opinion, but when a Developer takes the time to address your issue you should respond.


I check the forums every day, i just came back from working overtime :)
Zamory
Alpha Centauri Corp
#6 - 2016-02-03 18:53:19 UTC
CCP Habakuk wrote:
Is this with the new or the old launcher? Does it help to restart the launcher? If you are using the new launcher you might also want to try to remove your saved accounts and login new with them.



Now i've got an even worse issue. When i try to sign into Singularity, it says this:

"Since you haven't logged in from this IP before, please enter the name of one of the characters associated with your account"

And when i enter my character names (i know all of them of course), it gives me this message:

"Invalid username / password
Incorrect character name entered"

Should i just remove Singularity completely & install it again ?

Thank you for your time :)
pajedas
Doomheim
#7 - 2016-02-03 18:54:16 UTC

My bad, seemed longer.

Do you have the New Launcher?

It's a much needed upgrade from the old launcher.

It even has tools and options to diagnose your network.

You no longer need 2 full copies of the client. They share a cache and you can verify the integrity and purge unnecessary files.

Good luck.

🐇
Zamory
Alpha Centauri Corp
#8 - 2016-02-03 20:16:18 UTC  |  Edited by: Zamory
pajedas wrote:

My bad, seemed longer.

Do you have the New Launcher?

It's a much needed upgrade from the old launcher.

It even has tools and options to diagnose your network.

You no longer need 2 full copies of the client. They share a cache and you can verify the integrity and purge unnecessary files.

Good luck.


No worries ! :)

I don't have the new launcher yet, I guess i'll be getting that since it seems to be the root of the problem here, thank you for the information, i highly appreciate it. !
Zamory
Alpha Centauri Corp
#9 - 2016-02-03 20:29:39 UTC
Is it possible that i need to have my account reactivated again on Singularity ? Because for some reason, even with this new launcher now installed on my computer, i still get the error that my account doesn't exist/wrong password. Despite using the exact same details as for my Tranquality server which works fine.
Artemis Dalvik
Arxersize Industries
#10 - 2016-02-03 20:37:04 UTC
I have the same issue on multiple accounts. One is due to the character being created after the last mirror, the other is due to creating a username/pw for my steam based account (for use with sisi) after the last mirror. I dont know if this is the cause for you as well (traded characters would also have this problem).

CCP, any word on when a new mirror will come?
Zamory
Alpha Centauri Corp
#11 - 2016-02-03 21:23:32 UTC
Artemis Dalvik wrote:
I have the same issue on multiple accounts. One is due to the character being created after the last mirror, the other is due to creating a username/pw for my steam based account (for use with sisi) after the last mirror. I dont know if this is the cause for you as well (traded characters would also have this problem).

CCP, any word on when a new mirror will come?



I started playing again about a month ago, and i couldn't join Singularity due to me having quit in july 2015. So i asked to be activated here, and i was within a day & a half, it went smoothly. I believe you're right, we're kind of on the same boat & let's hope CCP can assist us with this ! :)

PS: This is my original character that i created back in 2008 or 2009, never traded it or anything :D
pajedas
Doomheim
#12 - 2016-02-03 22:32:34 UTC
Zamory wrote:
I started playing again about a month ago, and i couldn't join Singularity due to me having quit in july 2015. So i asked to be activated here, and i was within a day & a half, it went smoothly. I believe you're right, we're kind of on the same boat & let's hope CCP can assist us with this ! :)

PS: This is my original character that i created back in 2008 or 2009, never traded it or anything :D

CCP Habakuk wrote:
So yeah, unfortunately our new Singularity server is still not working reliably, so we are switching back to old Singularity (with the old mirror) for now.

Maybe the reactivation was in between the two different mirrors?

🐇
CCP Habakuk
C C P
C C P Alliance
#13 - 2016-02-04 11:09:48 UTC
Zamory wrote:
Is it possible that i need to have my account reactivated again on Singularity ? Because for some reason, even with this new launcher now installed on my computer, i still get the error that my account doesn't exist/wrong password. Despite using the exact same details as for my Tranquality server which works fine.


I had a short look and your account on Singularity should be active - but weirdly I cannot see any login attempts at all in February on Singularity to your account. Please check if you might be trying to connect to a different server or if you might use a different user name.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
pajedas
Doomheim
#14 - 2016-02-04 16:19:18 UTC
CCP Habakuk wrote:
Zamory wrote:
Is it possible that i need to have my account reactivated again on Singularity ? Because for some reason, even with this new launcher now installed on my computer, i still get the error that my account doesn't exist/wrong password. Despite using the exact same details as for my Tranquality server which works fine.


I had a short look and your account on Singularity should be active - but weirdly I cannot see any login attempts at all in February on Singularity to your account. Please check if you might be trying to connect to a different server or if you might use a different user name.

I'm getting the same thing. Can you look into my account please?

🐇
Zamory
Alpha Centauri Corp
#15 - 2016-02-04 18:37:20 UTC  |  Edited by: Zamory
CCP Habakuk wrote:
Zamory wrote:
Is it possible that i need to have my account reactivated again on Singularity ? Because for some reason, even with this new launcher now installed on my computer, i still get the error that my account doesn't exist/wrong password. Despite using the exact same details as for my Tranquality server which works fine.


I had a short look and your account on Singularity should be active - but weirdly I cannot see any login attempts at all in February on Singularity to your account. Please check if you might be trying to connect to a different server or if you might use a different user name.



Thank you for replying :)

I just tried to sign in again, and i keep getting the same exact message. I have tried to sign into Singularity ever since the day after the masstest last week on the 28th of january, and i haven't been able to :/ If you want, i can make a recording of me trying to sign into it & send it to you ? Or you could try singing in yourself & see if it works, if that works, then it's probably something wrong with my client & i shall re-install everything :)

Thanks for reading !
Zamory
Alpha Centauri Corp
#16 - 2016-02-04 18:42:02 UTC
pajedas wrote:
Zamory wrote:
I started playing again about a month ago, and i couldn't join Singularity due to me having quit in july 2015. So i asked to be activated here, and i was within a day & a half, it went smoothly. I believe you're right, we're kind of on the same boat & let's hope CCP can assist us with this ! :)

PS: This is my original character that i created back in 2008 or 2009, never traded it or anything :D

CCP Habakuk wrote:
So yeah, unfortunately our new Singularity server is still not working reliably, so we are switching back to old Singularity (with the old mirror) for now.

Maybe the reactivation was in between the two different mirrors?


That's what i thought aswell, but i've got no clue yet so far as for what it might be.
Zamory
Alpha Centauri Corp
#17 - 2016-02-04 18:46:14 UTC  |  Edited by: Zamory
My apologies, it was actually on the Tranquality server that i signed into.. Not used to the new launcher, forgot to switch to "Singularity".

Problem still not solved that is !
Luna Bowman
Center for Advanced Studies
Gallente Federation
#18 - 2016-02-05 12:41:25 UTC
Having exactly the same issue on my account
CptnAmazin
Bee Spankers Inc USA Division
#19 - 2016-02-10 21:50:08 UTC  |  Edited by: CptnAmazin
yeah. i keep getting a invalid password on this account on sisi. both my accounts are active on tranq but only this one cant log into sisi
Cephas Boaz
Deep Core Mining Inc.
Caldari State
#20 - 2016-02-15 03:53:21 UTC
Having the same issue... Can login on tranquility without any issues, but I get invalid username/password on Singularity.
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