These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Socket Closed - Launcher only

First post First post
Author
Previous Topic Next Topic
ROSSLINDEN0
Lowlife.
Snuffed Out
#21 - 2016-01-11 17:37:23 UTC
Yep this happens to me all the time, gets very annoying having to login all my chars, resize all my windows and make new fleets every hour
Resa Moon
New Eden Miners Association
Interplay
#22 - 2016-01-11 17:54:39 UTC
Also having repeated Socket Closed problems with 7 clients. Usually, all of them close but sometimes just one or a few.

Have had it happen six times so far today. Between 10 and 40 minutes after login.

Been a problem since December. Some days fine, but other days like today ridiculous.

New Eden Mining Blog
Lucifer Iscariot
Doomheim
#23 - 2016-01-11 17:58:45 UTC  |  Edited by: Lucifer Iscariot
I have had it happen many times this week but today it has made EvE unusable. I normally run 7 accounts, I tried it with 6 and still the same thing within 15 minutes of each other I would get socket closed. This has happened half a dozen times today within 15 minute sets of each other.

I've wondered if it is possible for players to somehow sabotage gameplay of others using different methods but I don't know how this is possible. When I switched to 7 alts in pods and let them just fly through dead space, I stopped receiving closed sockets. It seems to only happen when I'm in the field and im actually trying to mine, otherwise, nothing.

This is not only ruining gameplay, its going to start causing me to lose accounts within the next couple of days because I cant mine enough to pay.

I've also tried all of the solutions above and CCP's recommendation https://support.eveonline.com/hc/en-us/articles/201827699--The-Socket-was-closed-message which does not help because those files do not exist for me to modify.

This is beginning to look like it only effects multiboxers, more specifically, miners.
YourDeathAngel
The Legion of Spoon
Curatores Veritatis Alliance
#24 - 2016-01-11 18:06:21 UTC
Seems more and more folks share the same issue. Hopefully, CCP starts to look into this. If every person here has multiple accounts involved (I have only 4), this is a matter of concern.

It seems very unlikely this is just "our pc, connection whatever" problem. Such permanent socket closure hasn't happened prior to Dec 2015 for the many years I have been playing.

People reporting here are from different countries/continents, using different internet connections, window versions etc. Deleting cache, restarting/closing client after launch etc. dont work. As mentioned before, internet connectivity sites that check packet loss report 0 packet loss to U.K.based servers at the time of socket closure. Last night, after trying to connect/get closed for 1 hour, it suddenly magically worked. Makes it very likely that it's on your side CCP of having changed something that causes this. Please help!
Airi Kitamura
Doomheim
#25 - 2016-01-11 18:21:52 UTC
Since we did have only 1 dev reply in here (which wasn't a solution), I have also created a support ticket for this issue.

As above posters are saying, this is losing us ISK, real money and fun playing this game.
I will update this forum post if I get any usefull response.
GoTspeed
Doomheim
#26 - 2016-01-11 18:23:52 UTC  |  Edited by: GoTspeed
Good posts above me. Ive written in this thread a week ago with the same issues as others, but only on 1 account.
It just happened random and also when ratting or doing other stuff.
But since 3 days Ive started using a VPN tunnel and also resubbed my 2nd account.
I havent altered any clients or settings on my side either. I havent experienced a single disconnect anymore since using the VPN.
(but that aint a longtime solution, cause that costs me extra $ to play EVE lol)

I cant say that for my fellow corpmembers who have suffered several dc's this afternoon, with multiple account, on several ISP's, both fiber and cable, while I could continue by business...
Scorpbeast
Dreddit
Test Alliance Please Ignore
#27 - 2016-01-11 18:30:41 UTC  |  Edited by: Scorpbeast
I've disconnected twice in 2 hours today (once in combat), and my internet is working fine... Hopefully there's a fix soon.

Edit : I run windows 10, and usually 2 clients at the same time... but only running 1 client today.
Enabran' Tain
Viziam
Amarr Empire
#28 - 2016-01-11 18:37:19 UTC
This disrupts every aspect of this game and will result in unnecessary losses. PvP, missioning, and industry are all affected.

Essentially cant do anything without being DC'ed and losing assets for no reason.
Spracklin
Deep Core Mining Inc.
Caldari State
#29 - 2016-01-11 20:52:14 UTC
I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?

I adjusted my MTU earlier in an attempt to see if it makes a difference
ROSSLINDEN0
Lowlife.
Snuffed Out
#30 - 2016-01-11 23:35:21 UTC
so not only do i get socket closed my client stops updating then suddenly it all catches back up then it stops updating again.... i can spin my camera while all this is happening but cant activate any mods
Jeven HouseBenyo
Vanity Thy Name Is
#31 - 2016-01-12 05:37:00 UTC
Looks like the traditional surge of Socket Closed waves has started for the night before a Release. Is it a bad thing when I can almost guarantee connection problems the night before a large update of any sort?

Two disco's in less than 10 minutes.

I gave up playing Eve for the evening. Why risk my ships to something completely out of my control? It's not my internet connection as far as I can tell, I have a streaming radio station running in the background and it has not hiccuped the entire day. Considering it's a live channel, if there was a connection issue from my end that channel would be breaking up all over this evening and it Has Not.

On a side note, the mouse cursor bug is still around. When was 'Frostline Release' set live on us?

CCP, please do something about the touchy TQ connection and fix the mouse cursor issues.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
Airi Kitamura
Doomheim
#32 - 2016-01-12 13:55:13 UTC  |  Edited by: Airi Kitamura
Cut and paste reply...

Quote:

GM .... (EVE Online)
Jan 12, 10:50
Hello,
Thank you for contacting customer support.
The socket error is the result of the TCP protocol closing the connection as it deems the connection unreliable. This usually is the result of the protocol having to resend the same packet several times in a row without success and unfortunately can happen very quickly for a variety of reasons, reaching from interference on a wireless network or a squeezed network cable to a router experiencing issues of some sort outside of the jurisdiction of ours or your ISP's circle of influence.
Any issues within our own hardware that could cause this would be caught quickly by our monitoring and affect any player whose connection goes over that part of our networking hardware at the time and thus affect a large player base at the same time. If everything on your ISP's end is fine as well, then I fear the root cause for those issues lies on other hops along the route. If you have access to a VPN service that allows you to connect via other servers in the world, it can help checking whether or not those connection losses still appear when going through this different route.
You may also find this forum post by GM Arcade informative:
https://forums.eveonline.com/default.aspx?g=posts&t=334556&find=unread
Other than that, there is unfortunately nothing else we can effectively offer as support in this regard.
Best Regards,
GM ...
CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie


Of course it does not explain why I had no disconnects before I installed the launcher.
It does not explain why no other game is unstable, and why multiple people, from multiple places report the same issue.

I have replied that I want options. More diagnostic and troubleshooting. Not satisfied with a cut and paste answer.
Clearly it needs some more effort, before saying you can't do anything else...
Airi Kitamura
Doomheim
#33 - 2016-01-12 16:23:49 UTC
Quote:
One thing I didn't mention previously is that there do appear to have been a few minor connection bumps yesterday. It's not enough to say conclusively that there was a widespread connection issue, but enough to look a bit off. So far no cause has been identified and given how minor and short-lived the bumps were it's unlikely that we will get an answer about what caused that. However, it may be now that the connection numbers have stabilized that the issue's sorted itself out if you were only affected by this yesterday.


Testing again tonight I guess...
Teinyhr
Ourumur
#34 - 2016-01-12 19:28:30 UTC
According to my diagnostic logs data keeps getting lost on (stringoflettersandnumbers).cloudfront.net and netnod-ix-ge-a-sth-1500.amazon.com. Basically I don't know for what ******* reason Amazon is involved in this but it is their network that drops the connection on all traceroutes.
Sentosa Erata
Doomheim
#35 - 2016-01-12 19:42:13 UTC
I'm having the same problem, every 30 minutes or so my client disconnects with a socket closure.

134.222.109.115 reports: Destination net unreachable

That's the message I get when I use Traceroute. I'm only running the one account as well.



Airi Kitamura
Doomheim
#36 - 2016-01-12 20:17:25 UTC
Quote:
Testing again tonight I guess...



Still disconnecting.

Next, used a VPN to United States: Still disconnecting.

Problem not resolved.
Daniel D Duesentrieb
Align to your dreams
Goonswarm Federation
#37 - 2016-01-12 20:50:12 UTC
Since recently (even before the patch in jannuary), I get frequent disconnects ("socket closed") too.

When multiboxing, only one client disconnects, never all. There seems to be no connection to any specific action: The socket closes while jumping gates, shooting rats, doing nothing in statin, etc.

I did not (re)install any OS or game nor did I change my isp or anything related. Eve is the only game/programm having connectivity issues.

Not sure about the role of any launcher, since I am using the eve-launcher for over 2 years now, but I'm getting to the point where I am unwilling to do anything in the game, since it will most likely disconnect me anyway.
Darien Stark
League of Gentlemen
The Initiative.
#38 - 2016-01-12 21:18:56 UTC
Same problems ALL THE TIME

Loads of little lag spikes where whatever I'm doing doesn't happen for 5-10 seconds on screen.
3 or 4 times a day I get a full socket disconnect.

But the most annoying is the game just stops responding - it still renders everything but you can't click anything, you can't change direction or turn modules on or off or anything - if you sit and wait for minutes it will eventually socket disconnect. But this keeps happening to me in fleets, it's driving me nuts.

The game is not playable at the moment and it's been like this since the frostline release.
Airi Kitamura
Doomheim
#39 - 2016-01-12 23:04:43 UTC  |  Edited by: Airi Kitamura
Ok. I tried the following:

Uninstalled Eve Online completely. Removed all traces from WIndows Registry and appdata/local. (Backed up my profile files)

Instead of the multi account launcher, I installed the old Eve version:

Eve Offline Installer

The immediate difference of this install is that my 3 clients are installed in different directories
I installed the clients on my first SSD, and put the Eve Cache on my 2nd SSD Drive.

No Socket closed messages so far. No lag spikes or UI lag.

I will continue to test this, but it enforces my belief that this issue is caused by the new multi account launcher.
Spracklin
Deep Core Mining Inc.
Caldari State
#40 - 2016-01-13 00:00:16 UTC
Spracklin wrote:
I've read a few posts about changing the MTU having an effect - anyone with networking knowledge able to pipe up on this?

I adjusted my MTU earlier in an attempt to see if it makes a difference


Zero socket closures since adjusting. coincidence? not sure. should reset MTU rate to default to rule it out...