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A 'thank you' to CCP for a *tangible* resolution

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Bumblefck
Kerensky Initiatives
#1 - 2016-01-08 20:54:11 UTC
Long story short:



Submitted a ticket regarding a question about escalations, on 15th December.


Got a reply on the 20th (only checked today, d'oh!) from GM Spider, not only answering my question but crediting my account with 5 days game time because of the tardiness of the reply. He even apologised for the delay. Very sweet (wo)man!


Just wanted to say that it is all too easy to jump on the flame bandwagon from time to time (God knows that it is such a temptation sometimes, and Bumble is not excluded from this Oops), but if we're patient and assume good faith, sometimes magical things can happen!

Thank you CCP!


Perfection is a dish best served like wasabi .

Bumble's Space Log
Iria Ahrens
Space Perverts and Forum Pirates
#2 - 2016-01-08 21:00:26 UTC
One of the things I like about this game is the customer service. Yea, they might take a while, but I always get the impression that my account matters. Some games even if I have a paying account, they treat me like I'm playing for free and refer me to community help. That always annoys me.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
Eternus8lux8lucis
Guardians of the Gate
RAZOR Alliance
#3 - 2016-01-08 23:00:40 UTC
They did the same on one of my accounts to the tune of 9 days for a tardy reply. Was worth more than the request I was making. And yes Ive always had a decent reply time and responses from all the GMs Ive ever had to petition about things in the 12 years of playing this game. My ex gf was a GM for several other games and gave me a lot of insight into the workings of GMs. 90% of it isnt being a ******** ass about your ticket and being patient as they are human beings with a very heavy workload a lot of the time.


I have always loved CCPs customer service in that regard. This type of response imo was way over the top even for them. Big smile

Have you heard anything I've said?

You said it's all circling the drain, the whole universe. Right?

That's right.

Had to end sometime.
Grauth Thorner
Vicious Trading Company
#4 - 2016-01-08 23:07:11 UTC
Bottom line: submit more tickets? Roll

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>EVE Live DPS Graph application forum thread

>iciclesoft.com
Pix Severus
Empty You
#5 - 2016-01-08 23:24:14 UTC
*Sends in 50 tickets and crosses fingers*

MTU Hunter: Latest Entry - June 12 2017 - Vocal Local 5

MTU Hunting 101: Comprehensive Guide
Hallvardr
#6 - 2016-01-08 23:58:03 UTC
in b4 lock.

10. Posting of private CCP communication is prohibited. Shocked

unless it's approved or complementary. (situation ethics)
MidnightWyvern
Fukamichi Corporation
SAYR Galactic
#7 - 2016-01-09 04:04:19 UTC
Hallvardr wrote:
in b4 lock.

10. Posting of private CCP communication is prohibited. Shocked

unless it's approved or complementary. (situation ethics)

It would appear to be one or the other considering the thread still isn't locked.

Rattati Senpai noticed us! See you in the next FPS!

Alts: Saray Wyvern, Mobius Wyvern (Dust 514)
Tiddle Jr
Brutor Tribe
Minmatar Republic
#8 - 2016-01-09 05:04:51 UTC  |  Edited by: Tiddle Jr
Lets just wait 5 more days to see if one more magic would happen with this thread.

btw haven't noticed any priv communication posted above...Roll

"The message is that there are known knowns. There are things we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know" - CCP
Bumblefck
Kerensky Initiatives
#9 - 2016-01-09 11:42:58 UTC  |  Edited by: Bumblefck
Hallvardr wrote:
in b4 lock.

10. Posting of private CCP communication is prohibited. Shocked

unless it's approved or complementary. (situation ethics)





It's obviously complementary - nowhere have I posted anything specific (quotes, etc.) nor anything more than the vaguest of outlines.


Back under the bridge you go, we'll wheel you out when necessary - don't spoil my moment lol Lol

Perfection is a dish best served like wasabi .

Bumble's Space Log
Mister Ripley
Ministry of War
Amarr Empire
#10 - 2016-01-09 13:04:42 UTC
I once had a buggy mission objective and had written a support ticket at 2:30 on a sunday morning and went to bed. They replied 10 minutes later and suggested to try a few things, but I was already asleep. So, in the morning at 11:00 I tried thier suggestion, it didn't work, I wrote back. They replied 10 minutes later. This went back and forth until it was solved two hours later. Replies never took longer than 10 minutes! On a sunday!

GM Matzi and GM Roderich. My heroes! o/
Mara Pahrdi
The Order of Anoyia
#11 - 2016-01-09 18:57:04 UTC
All my tickets in the last 5 years have been dealt with within minutes or hours and the experience with customer support has been a very pleasant one.

I also like the way CCP communicates with their playerbase.

Remove standings and insurance.
Bumblefck
Kerensky Initiatives
#12 - 2016-01-09 20:59:37 UTC
Mara Pahrdi wrote:
All my tickets in the last 5 years have been dealt with within minutes or hours and the experience with customer support has been a very pleasant one.

I also like the way CCP communicates with their playerbase.



It is good that things (recently, perhaps) seem to have been improving, and maybe our collective anecdotal stories illustrate that. Certainly, in the recent past,I had a couple of petitions sitting there in the queue that just expired simply because no one could be bothered to look at them.

Perfection is a dish best served like wasabi .

Bumble's Space Log
Malcanis
Vanishing Point.
The Initiative.
#13 - 2016-01-10 16:17:56 UTC
Pix Severus wrote:
*Sends in 50 tickets and crosses fingers*


Yes this will help tickets get answered more quickly Roll

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Caleb Seremshur
Bloodhorn
Patchwork Freelancers
#14 - 2016-01-11 11:45:03 UTC
I've never had a problem getting queries responded to. Maybe because of my TZ. Then again I've only made 3 or 4 tickets in 6 years of playing which may help as well.
GM Spider
Game Masters
C C P Alliance
#15 - 2016-01-11 12:10:42 UTC
I just wanted to quickly thank you for the kind words. It's the things like this that really make my day.

Stay awesome and fly safe! <3
Ralph King-Griffin
New Eden Tech Support
#16 - 2016-01-11 12:51:53 UTC
GM Spider wrote:
I just wanted to quickly thank you for the kind words. It's the things like this that really make my day.

Stay awesome and fly safe! <3

Shocked
a gm in the forums ... GET HER!

Murderers of Negotiable Motivations

=]|[=
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#17 - 2016-01-11 13:41:47 UTC
Ralph King-Griffin wrote:
GM Spider wrote:
I just wanted to quickly thank you for the kind words. It's the things like this that really make my day.

Stay awesome and fly safe! <3

Shocked
a gm in the forums ... GET HER!

Don't be gross, Tammy.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
Ralph King-Griffin
New Eden Tech Support
#18 - 2016-01-11 14:06:28 UTC
Jeremiah Saken
The Fall of Leviathan
#19 - 2016-01-11 14:12:42 UTC
ISD Dorrim Barstorlode wrote:
Don't be gross, Tammy.

Tammy Zero, 1st or 2nd?

"I am tormented with an everlasting itch for things remote. I love to sail forbidden seas..." - Herman Melville
Mithandra
B.O.P Supplication For Glorious
Dracarys.
#20 - 2016-01-11 15:13:46 UTC
Point the finger when it's needed and praise when it's due.

Awesome result

Eve is the dark haired, totally hot emo gothchild of the gaming community
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