These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE New Citizens Q&A

 
  • Topic is locked indefinitely.
12Next page
 

Portraits
Author
Previous Topic Next Topic
Annemariela Antonela
Sebiestor Tribe
Minmatar Republic
#1 - 2016-01-03 01:24:24 UTC
I post this from a tactical crouch, because I know this has been raised in the forums more than once, but... I haven't been able to find a solution or straight answer.

What's going on with the character portraits? I re-did mine, and it doesn't show on Eve Gate or the forums. It does show in my game, but when I try to use "capture portrait" it just gives me the old one.

I've deleted my cache. Problem persists.

Also I am seeing people with blank portraits in-game and in-forum/Gate. Is all this just "something that happens" from time to time?

“Culture is like a smog. To live within it, you must breathe some of it in and, inevitably, be contaminated.”

― Richard K. Morgan, Altered Carbon
J'Poll
School of Applied Knowledge
Caldari State
#2 - 2016-01-03 01:32:20 UTC
Time...

Wait 24 - 48 hours for the forums etc. to process your new portrait.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
Tau Cabalander
Retirement Retreat
Working Stiffs
#3 - 2016-01-03 01:50:23 UTC
J'Poll wrote:
Time...

Wait 24 - 48 hours for the forums etc. to process your new portrait.

Processing portraits is now faster (CCP posted about this once-upon-a-time, either defensively, or boastfully), however, the client and such still cache the portraits.

In EVEmon one can click on the portrait to reload it, but it tends then to be cached for another day (yes, I've repeatedly changed one alt, and I'm STILL not satisfied).
ergherhdfgh
Imperial Academy
Amarr Empire
#4 - 2016-01-03 04:55:15 UTC
Browsers cache stuff also. Not sure if you need to purge the cache in the browser or anything else that is using the old picture.

Want to talk? Join Cara's channel in game: House Forelli
Erica Dusette
Division 13
#5 - 2016-01-03 05:10:10 UTC
Your new portrait will be visible ingame to you instantly (though only in pre-rendered version).

Servers usually take 1-2 hours to render it, after which it will be visible to everyone ingame, on forums, etc.

For the forums try a hard-refresh (ctrl+r) if it's not showing up yet.

Likewise ingame it might be delayed slightly due to people's caches.

Though I have heard a few people complain this past week that portraits don't seem to be updating properly across all platforms, so I dunno if that's related and/or been fixed or not.

Jack Miton > you be nice or you're sleeping on the couch again!

Part-Time Wormhole Pirate ツ Full-Time Supermodel

▷ worмнole dιary + cнaracтer вιoѕ ▷ вσss
Annemariela Antonela
Sebiestor Tribe
Minmatar Republic
#6 - 2016-01-03 05:28:38 UTC
Erica Dusette wrote:
Your new portrait will be visible ingame to you instantly (though only in pre-rendered version).

Servers usually take 1-2 hours to render it, after which it will be visible to everyone ingame, on forums, etc.

For the forums try a hard-refresh (ctrl+r) if it's not showing up yet.

Likewise ingame it might be delayed slightly due to people's caches.

Though I have heard a few people complain this past week that portraits don't seem to be updating properly across all platforms, so I dunno if that's related and/or been fixed or not.



Something funky is going on. I've already tried what's been suggested (been waiting around two days at this point), including deletion of cache both in-game and out, hard refreshes, and deletion of browser image cache.

As I said, when I right-click on the portrait in-game, and select "capture portrait" (which one assumes does so from the server), my old avatar image appears in my capture folder-- not the new one I see in my client.

Thanks for the feedback.

“Culture is like a smog. To live within it, you must breathe some of it in and, inevitably, be contaminated.”

― Richard K. Morgan, Altered Carbon
Tau Cabalander
Retirement Retreat
Working Stiffs
#7 - 2016-01-03 05:30:13 UTC  |  Edited by: Tau Cabalander
Erica Dusette
Division 13
#8 - 2016-01-03 05:40:41 UTC
Tau Cabalander wrote:
Erica Dusette wrote:
Your new portrait will be visible ingame to you instantly (though only in pre-rendered version).

Servers usually take 1-2 hours to render it, after which it will be visible to everyone ingame, on forums, etc.

Not the quote I was looking for, but still interesting:
CCP Karkur wrote:
when you finalize your portrait, you get a local temporary copy of it. I think there is at least an hour delay before the server even tries to render out your portrait (and if the queue is long it will take longer). That is done so we are not constantly rendering portraits when players keep changing them.
But when the server is done rendering your portrait, your local copy should be replaced by that one.
I don't know why it failed to give you the local copy or update it, but if you can repro it, could you please submit a bugreport on it (because we haven't seen this issue).

Yeah. ^^

Usually 1-2 hours in my experience, rarely longer (depending on how many people are updating portraits I guess).

My pet peeve has always been that in the local (pre-rendered) version you can see your portrait with the physically simulated hair effect, but it's removed post-render. My little Banana has a thread up for a long while now suggesting the render process keep the physically simulated hair appearance (come give her a like + bump!). So far no dice, though the suggestion has received strong support even from bald characters. Lol

Though I like to think everytime there's a portrait bug like currently that it's the Devs hard at work trying to implement the suggestion. ( LolRollBig smile )

Jack Miton > you be nice or you're sleeping on the couch again!

Part-Time Wormhole Pirate ツ Full-Time Supermodel

▷ worмнole dιary + cнaracтer вιoѕ ▷ вσss
Joran Dorn
Doomheim
#9 - 2016-01-03 10:11:25 UTC  |  Edited by: Joran Dorn
Annemariela Antonela wrote:
I post this from a tactical crouch, because I know this has been raised in the forums more than once, but... I haven't been able to find a solution or straight answer.

What's going on with the character portraits? I re-did mine, and it doesn't show on Eve Gate or the forums. It does show in my game, but when I try to use "capture portrait" it just gives me the old one.

I've deleted my cache. Problem persists.

Also I am seeing people with blank portraits in-game and in-forum/Gate. Is all this just "something that happens" from time to time?


I have a face in game (atleast that I can see) but have not yet been given one here. I'm currently playing EVE via Steam but back when I played on a Trial Account the face of that character showed up instantly. Not sure if it's a related issue or not though.
Solecist Project
#10 - 2016-01-03 10:38:07 UTC  |  Edited by: Solecist Project
Finally someone. I didn't want to be the one to make this thread.

The fastest non-resculpted portrait rerendering I've measured last year was 45ish minutes.
Using a resculpt makes the servers rerender it instantly, just like new players' portraits.

I already made three pics in the last week, but they're not being rendered at all.

It ekther means people are creating new portraits in masses or it stopped working completely...

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
ergherhdfgh
Imperial Academy
Amarr Empire
#11 - 2016-01-03 14:57:12 UTC
Another thing worth noting is that I have seen a few blank faces ( meaning silhouettes only ) on the forums in the past few days which is something that I've not seen in a while. I'm not sure if it is just due to lots of new characters being created around the holidays or lots of time off at CCP ( like everwhere else around the holidays ) or what. But if you are still not seeing your updated picture 2 days later then maybe it's time to file a ticket on this.

Want to talk? Join Cara's channel in game: House Forelli
Annemariela Antonela
Sebiestor Tribe
Minmatar Republic
#12 - 2016-01-03 20:01:30 UTC
ergherhdfgh wrote:
Another thing worth noting is that I have seen a few blank faces ( meaning silhouettes only ) on the forums in the past few days which is something that I've not seen in a while. I'm not sure if it is just due to lots of new characters being created around the holidays or lots of time off at CCP ( like everwhere else around the holidays ) or what. But if you are still not seeing your updated picture 2 days later then maybe it's time to file a ticket on this.


Sounds like a legit issue. I have just submitted the ticket.

“Culture is like a smog. To live within it, you must breathe some of it in and, inevitably, be contaminated.”

― Richard K. Morgan, Altered Carbon
Velarra
#13 - 2016-01-03 20:48:59 UTC
There do seem to be some issues with the portrait server side renders.

Makes you wonder if it's all the new Serpentis/Festive clothing released that people are playing with
Sibyyl
Garoun Investment Bank
Gallente Federation
#14 - 2016-01-03 22:32:39 UTC

https://twitter.com/sibyyl/status/582555995265597440



This has happened before, and the server is currently not rendering any changes.

My bug report is #EBR-62446.

Joffy Aulx-Gao for CSM. Fix links and OGB. Ban stabs from plexes. Fulfill karmic justice.
Gregor Parud
Imperial Academy
#15 - 2016-01-05 16:04:56 UTC
Someone in rookie channel just stated his avatar changed completely without having touched it. People in channel went "pff, who cares" but new players aren't used to the "your avatar is meaningless" concept. CCP is going to have to step up with nonsense like this, the old "if we stay quiet it might go away" might have worked a few years ago when EVE was still niche but they wanted more mainstream players and those expect flawless and polished game play or at the very least being kept up to date on possible issues. Come to think of it, so do the rest of the players.
Solecist Project
#16 - 2016-01-05 16:08:37 UTC
Gregor Parud wrote:
Someone in rookie channel just stated his avatar changed completely without having touched it. People in channel went "pff, who cares" but new players aren't used to the "your avatar is meaningless" concept. CCP is going to have to step up with nonsense like this, the old "if we stay quiet it might go away" might have worked a few years ago when EVE was still niche but they wanted more mainstream players and those expect flawless and polished game play or at the very least being kept up to date on possible issues. Come to think of it, so do the rest of the players.

Most people are clueless about the fact that avatars and portraits have significant social impact, actually.

If that wasn't the case, I wouldn't do what I'm doing.

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Mitara Newelle
Newelle Family
#17 - 2016-01-05 21:02:47 UTC
Been waiting for about four days now for mine to update :(

Lady Mitara Newelle of House Sarum, Holder of the Mekhios province of Damnidios Para'nashu, Champion of House Sarum, Sworn Upholder of the Faith, Divine Commodore of the 24th Imperial Crusade

Admiral of Praetoria Imperialis Excubitoris
Iria Ahrens
Space Perverts and Forum Pirates
#18 - 2016-01-05 21:29:05 UTC  |  Edited by: Iria Ahrens
Gregor Parud wrote:
Someone in rookie channel just stated his avatar changed completely without having touched it. People in channel went "pff, who cares" but new players aren't used to the "your avatar is meaningless" concept. CCP is going to have to step up with nonsense like this, the old "if we stay quiet it might go away" might have worked a few years ago when EVE was still niche but they wanted more mainstream players and those expect flawless and polished game play or at the very least being kept up to date on possible issues. Come to think of it, so do the rest of the players.



What? I spent hours on my portrait!

Actually people do recognize you by your avatar, both in forums and in game. But until WIS, it's not nearly as fun as other games.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
Solecist Project
#19 - 2016-01-05 21:31:31 UTC
OMG OP WHAT HAVE YOU DONE TO YOUR PORTRAIT! D:

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Annemariela Antonela
Sebiestor Tribe
Minmatar Republic
#20 - 2016-01-05 21:31:46 UTC
Portraits are important. They are like an abstracted psychological test.

It appears mine has finally updated. Haven't heard back on my support ticket. Maybe it just "takes four days now"?

“Culture is like a smog. To live within it, you must breathe some of it in and, inevitably, be contaminated.”

― Richard K. Morgan, Altered Carbon
12Next page