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Issues, Workarounds & Localization

 
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"The socket was lost"
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Harrowmont
Doomheim
#1 - 2015-12-26 15:29:14 UTC  |  Edited by: Harrowmont
Hello CCP & EVE community!

I have been playing EVE for around a month now and have been thoroughly enjoying your game, my only issue is the socket bug. What is the main cause? Straight

I have a decent connection which runs 500mbits/dwonalod and 50mbit/upload, have never encounterd any connection issue before with other games.

If anyone could shed some light on this bug cause it would be greatly appreicated.

Greets
Harrowmont
Kal'Han
Kador Trade Company
#2 - 2015-12-26 21:27:11 UTC
this is not a "bug"
it's technobabble from CCP to say : your computer lost the connection to the server, like any mmo you need to be connected with a stable connection

look just a few post above in this issue forum, there is a sticky from GM about this :
https://forums.eveonline.com/default.aspx?g=posts&t=334556&find=unread

but in short : "stable" connection is not "I can watch YouTube video" or "I can chat just fine with skype"
stable connection means a near perfect no packet loss on a TCP connection that uses socket (that's a technical term in network programming, hence the "socket closed" message)

anyway, The most common cause: you use wifi. fix: don't use wifi.
after that is could be anything from a simple network overloading on your box (too much bitorrent?)
to full blown cable problem between your home/Computer/box to your ISP central point.

but one thing is to be cleared out : it is *almost* never on ccp side. it may happens on the interweb between your ISP and CCP, but in the majority of the cases it will be between your computer and your ISP (so everything in between)


IF you are not using wifi :
I could suggest you to run a command called pathping in windows, il will measure for a short time the "ping" between each node on the internet route between you and CCP : 87.237.38.200
so open a command line and type, without the quote, "pathping 87.237.38.200"
the result is not a easy thing to understand : some node/router will not answer ping and have 100% loss, it's OK
other will have 0% loss, it's OK also.
what you need to look for is 1% or more loss

and depending on the frequency of your socket close, you may not catch a packet loss. you can add " -q 250" to the command line, it will take much longer though

if you detect some packet losses in the first few lines, it's your computer, your box, and your ISP router. after that it's the internet and you can't do anything.
some will tell you to try a VPN solution to try and use a different route (won't do anything if it's on your side though)