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Issues, Workarounds & Localization

 
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Intel Chip Problems AGAIN! (fixed for some, not for others)

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CCP Vertex
C C P
C C P Alliance
#181 - 2012-01-06 10:04:19 UTC
Hi all, I wanted to give you a small update and ask for your assistance once again.

We have a possible lead and have made some changes that are currently on the Singularity test server. If you are still experiencing the display adapter reset can you connect to Singularity and reply to this thread if the issue is resolved for you or not.

Instructions to connect to Singularity can be found here: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

We are continuing to look into this issue but as we don’t have a reproduction in house we must rely on feedback from you to ascertain if we're making progress with these changes.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
cap Mal
Defense Advanced Research Program Agency
#182 - 2012-01-06 16:46:36 UTC
Thank you for keeping this bug investigation going!
Arngen Arbosa
Sebiestor Tribe
Minmatar Republic
#183 - 2012-01-06 19:20:05 UTC
CCP Vertex wrote:
Hi all, I wanted to give you a small update and ask for your assistance once again.

We have a possible lead and have made some changes that are currently on the Singularity test server. If you are still experiencing the display adapter reset can you connect to Singularity and reply to this thread if the issue is resolved for you or not.

Instructions to connect to Singularity can be found here: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

We are continuing to look into this issue but as we don’t have a reproduction in house we must rely on feedback from you to ascertain if we're making progress with these changes.


It's definitely improved on Singularity. Undocking doesn't seem to have any issues at all, and jumping only causes a reset sometimes. I'll need to do more to see if there's any pattern there.
Zarathrusta
The Pioneers
#184 - 2012-01-09 00:10:39 UTC
Ok after some testing on the test server it seems that the bigger the ship the more likely a black screen will occur. Frigates seem fine destroyers need to be zoomed out while in space. Battleships still have black screen even when zoomed all the way out. It also occurs on a smaller ships when one of the battle ships is rendered in the scene on jump.

Over all the improvements seem a step in the right direction.

My computer is an Acer Aspire i5 intel HD graphics and 6gb memory.

Intel® HD Graphics (Core i5)


Report Date: 1/8/2012
Report Time[hr:mm:ss]: 17:6:59
Driver Version: 8.15.10.2559
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (Canada)
DirectX* Version: 10.1
Physical Memory: 5814 MB
Minimum Graphics Memory: 128 MB
Maximum Graphics Memory: 1760 MB
Graphics Memory in Use: 1491 MB
Processor: Intel64 Family 6 Model 37 Stepping 5
Processor Speed: 2660 MHz
Vendor ID: 8086
Device ID: 0046
Device Revision: 02


* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics
Video BIOS: 1994.0
Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1
* Built-in Display *

Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported

Maximum Image Size:
Horizontal: 13.78 inches
Vertical: 07.48 inches

Monitor Supported Modes:
1366 by 768 (60 Hz)

Going to try the older driver if you want i`ll submit a bug report with all the logs from the session
Arngen Arbosa
Sebiestor Tribe
Minmatar Republic
#185 - 2012-01-09 00:49:47 UTC
Zarathrusta wrote:
Ok after some testing on the test server it seems that the bigger the ship the more likely a black screen will occur. Frigates seem fine destroyers need to be zoomed out while in space. Battleships still have black screen even when zoomed all the way out. It also occurs on a smaller ships when one of the battle ships is rendered in the scene on jump.

Over all the improvements seem a step in the right direction.


Agreed. Undocking is still not an issue, but I was getting blackscreen on jumps today in anything larger than a destroyer.
Zarathrusta
The Pioneers
#186 - 2012-01-09 01:15:31 UTC
Just rolled back the driver to 8.15.10.2182 seems to have solved the problem on both TQ and SISI even with the raven which would frequently kill the graphics on the client it was on.
Elsysan
Forward Operating Bastards
#187 - 2012-01-09 20:13:37 UTC
Zarathrusta wrote:
Just rolled back the driver to 8.15.10.2182 seems to have solved the problem on both TQ and SISI even with the raven which would frequently kill the graphics on the client it was on.


Worked for me also - glad to see an end to this. Can play eve on my laptop again!
cap Mal
Defense Advanced Research Program Agency
#188 - 2012-01-10 04:01:29 UTC  |  Edited by: cap Mal
CCP Vertex wrote:
Hi all, I wanted to give you a small update and ask for your assistance once again.

We have a possible lead and have made some changes that are currently on the Singularity test server. If you are still experiencing the display adapter reset can you connect to Singularity and reply to this thread if the issue is resolved for you or not.

Instructions to connect to Singularity can be found here: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

We are continuing to look into this issue but as we don’t have a reproduction in house we must rely on feedback from you to ascertain if we're making progress with these changes.



I finally had time to instal the test server client and am happy to report that none of the crash issues were occuring. I didnt spent a lot of time doing stuff, but i undocked, jumped a few systems over, docked and undocked without any issues.

I also, have not touched any of my drivers. So, hopefully, whatever fixed it makes it into the next patch....
Hinkers Doodles
Drunkex of Depredators Opposing Stagnation
#189 - 2012-01-10 19:37:26 UTC  |  Edited by: Hinkers Doodles
Just to anyone that is skeptical reading this, I rolled back my drivers linked in a earlier post. Worked fine, only problem, in game perfermance is a little worst.

But if you are tired of the graphics crashes I suggest doing rolling them drivers back.

Im using a core i3 w/ Intel(R) HD Graphics (laptop)

EDIT:

I've reverted back to the latest drivers. The older drivers impacted other games far more than I would have liked. :(
CS:S - Unplayable
WoW - Looks more terrible than usual (don't know how thats possible)
League of Legends - 13 fps....

So ya, reverting back ASAP.

Can't we just get a fix :(
Jimi Crackcorn
Directed Evolution Corp
#190 - 2012-01-11 03:51:46 UTC
Hinkers Doodles wrote:
Just to anyone that is skeptical reading this, I rolled back my drivers linked in a earlier post. Worked fine, only problem, in game perfermance is a little worst.

But if you are tired of the graphics crashes I suggest doing rolling them drivers back.

Im using a core i3 w/ Intel(R) HD Graphics (laptop)

EDIT:

I've reverted back to the latest drivers. The older drivers impacted other games far more than I would have liked. :(
CS:S - Unplayable
WoW - Looks more terrible than usual (don't know how thats possible)
League of Legends - 13 fps....

So ya, reverting back ASAP.

Can't we just get a fix :(



No, because clearly its Intels/all those other games that have no issues with the drivers, that are the problem. Not CCP and Eve, no siree!
CCP Vertex
C C P
C C P Alliance
#191 - 2012-01-11 10:55:54 UTC
Hinkers Doodles and Jimi Crackcorn, have you both read my last post about connecting to Singularity to see of our changes have resolved the issue for you. I would suggest you do this as other players are finding their issues resolved or alleviated.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Hinkers Doodles
Drunkex of Depredators Opposing Stagnation
#192 - 2012-01-11 19:12:58 UTC
Alt+Tab before every crash = sucess
I'm Down
Macabre Votum
Northern Coalition.
#193 - 2012-01-12 01:44:08 UTC
Jimi Crackcorn wrote:


No, because clearly its Intels/all those other games that have no issues with the drivers, that are the problem. Not CCP and Eve, no siree!


If you had read anything on this problem, you'd know that the latest driver is in fact ******* up a **** ton of games other than just Eve. It is partly an Intel problem, but apparently, there's a way games can solve the issue, Intel is just **** at working with gaming designers after an apparent significant change to their ******* driver.
I'm Down
Macabre Votum
Northern Coalition.
#194 - 2012-01-12 01:45:57 UTC
CCP Vertex wrote:
Hinkers Doodles and Jimi Crackcorn, have you both read my last post about connecting to Singularity to see of our changes have resolved the issue for you. I would suggest you do this as other players are finding their issues resolved or alleviated.


I will try to update the driver and give sisi a whirl. Any chance you have compared this older driver version to the newer one to possibly see were a difference might occur?
Jimi Crackcorn
Directed Evolution Corp
#195 - 2012-01-12 03:26:22 UTC
CCP Vertex wrote:
Hinkers Doodles and Jimi Crackcorn, have you both read my last post about connecting to Singularity to see of our changes have resolved the issue for you. I would suggest you do this as other players are finding their issues resolved or alleviated.



I'll tune into Singularity when there are more +confirm posts. Until then, it's not worth updating and downgrading drivers over and over so CCP doesn't have to pay for testers. Sorry, but being stuck in sub BS isn't resolved nor alleviated.

I'm glad to see you are actually working on it though, despite all the mixed signals CCP is giving on the problem. I hope you could understand why some could be a little on edge, not being able to get a straight answer from CCP and all.
Setab Nairromede
Sarum Strategic Consulting Firm
#196 - 2012-01-13 06:51:31 UTC
Is literally gonna cry...
cap Mal
Defense Advanced Research Program Agency
#197 - 2012-01-15 19:22:07 UTC
cap Mal wrote:
I finally had time to instal the test server client and am happy to report that none of the crash issues were occuring. I didnt spent a lot of time doing stuff, but i undocked, jumped a few systems over, docked and undocked without any issues.

I also, have not touched any of my drivers. So, hopefully, whatever fixed it makes it into the next patch....


I had some more time to play around on sisi and I found that the crashes do happen but only if i have something open from the neocom (wallet, char sheet, asset tab etc.) Oops

As long it's just my overview open my graphics card doesn't derp. Maybe this is because the neocom gave me an error 1st thing when I booted it up and is still unfinished and buggy.... but still... looks like no fix I think.

Anyone else who has been crashing find this to be the case?
Targ Thiesant
Danish Capsuleers
#198 - 2012-01-17 18:38:44 UTC
CCP Vertex wrote:
Hi all, I wanted to give you a small update and ask for your assistance once again.

We have a possible lead and have made some changes that are currently on the Singularity test server. If you are still experiencing the display adapter reset can you connect to Singularity and reply to this thread if the issue is resolved for you or not.

Instructions to connect to Singularity can be found here: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

We are continuing to look into this issue but as we don’t have a reproduction in house we must rely on feedback from you to ascertain if we're making progress with these changes.


Seems to be working for me and this is my config:

Intel® HD Graphics (Core i7)

Report Date: 1/17/2012
Report Time[hr:mm:ss]: 19:36:8
Driver Version: 8.15.10.2401
Operating System: Windows 7 Service Pack 1
DirectX* Version: 10.1
Physical Memory: 3891 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 1696 MB
Graphics Memory in Use: 786 MB
Processor: Intel64 Family 6 Model 37 Stepping 5 (i7)
Processor Speed: 2660 MHz
Vendor ID: 8086
Device ID: 0046
Device Revision: 02


Accelerator in Use: Intel(R) HD Graphics
Video BIOS: 2117.0
Current Graphics Mode: 1280 by 800


Monitor Name: ThinkPad Display 1280x800
Display Type: Digital
Gamma Value: 2,2
DDC2 Protocol: Supported


Maximum Image Size:
Horizontal: 10,24 inches
Vertical: 06,30 inches


Monitor Supported Modes:
1280 by 800 (50 Hz)
1280 by 800 (60 Hz)
Einde
Caldari Provisions
Caldari State
#199 - 2012-01-24 22:22:29 UTC
It seems the recent patch fixed the issue for me.

Thanks for sticking with it, Vertex.
Arngen Arbosa
Sebiestor Tribe
Minmatar Republic
#200 - 2012-01-25 01:05:03 UTC
Einde wrote:
It seems the recent patch fixed the issue for me.

Thanks for sticking with it, Vertex.


Likewise. Thanks, Vertex and the rest of the devs that were working on this!