These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE Launcher

 
  • Topic is locked indefinitely.
 

EVE Launcher - Feedback and issues

First post First post
Author
Previous Topic Next Topic
Jaantrag
#41 - 2015-12-20 08:26:06 UTC
Iria Ahrens wrote:
Ok, everything was working fine with old launcher. Installed it and now my display won't work right. My monitor native resolution is 1920*1080 but in that res it only displays the upper left 2/3s of the screen.
http://imgur.com/Hm9ExYX
So I can't see my chat windows or station services on the right because that part is all clipped.

If I open the drop box and select windowed mode and apply. It changes the resolution to 1536*864 and everything goes a bit blurry but everything centers properly again.


hmm

havent kept up on the issues with laucher so first time i see this, something similar is happening with me too .. was just quessing it is my video card slowly dieing ..

using 2 monitors and sometimes the client in one jumps into the 2nd monitor .. but keeps the resolution so everything gets squeesed into a smaller monitor . mice dosent play ball in there and is little bit off from the cursor ..

was just loseing the client and reopening blaming it to the video card crash as the draiver goes bad on me time to time.. on other games that use it too .. but will keep a better eye out for it next time

u on w10 ? ... could be issues with it .. on w7 the same setup never had any video related issues .. usaly reinstall OS this time of year .. might be time to downgrade :))

EVElopedia < add this to your sig to show u WANT it back
Aluandra
Spiral out. Keep going.
#42 - 2015-12-20 11:11:13 UTC
can't find client launch command line options. i cannot add /LUA:OFF or can i?
Jaantrag
#43 - 2015-12-20 11:27:43 UTC
on another topic

Network diagnostics is bit off id guess .. not sure what it is smoking these days ..

was rebooting the router and got the No network thingy so opened the diag tools and ran the download test for the luls ..

instead of " no internet detected" i got this :
Quote:

Starting download test
Downloading small file
https://binaries.eveonline.com/Doomsday_2560x1440.jpg
516.97KB downloaded in 0.057 seconds (8.86MB/s)
Downloading large file
https://binaries.eveonline.com/intro.webm
49.15MB downloaded in 0.014 seconds (3.43GB/s)


id kill for thows speeds :)

running the test with internet connection seems to be ok tho .. :) but still the little things :)


also on another note when i have the launcher minimized out of sight and doing other things and happend to go to another Wifi network that have no internet at one point the launcher starts checking and popping up the "diagnose network problems" popup with the 3 buttons .. "yes" "retry" and "ignore " ... missing the "dont show this again" checkbox .. and hitting the ignore .. when there is no network meybe put the "No network" at the end of the title.. also looking the backround and server status location .. could be more eyepleasing if it goes little up .. or add a little darker opaque backround to the server staus box .. or move it to the left just make it more visible :)

EVElopedia < add this to your sig to show u WANT it back
CCP Snorlax
C C P
C C P Alliance
#44 - 2015-12-20 13:43:32 UTC
CCP Snorlax wrote:
helana Tsero wrote:
My launcher is hanging. When I load the launcher it says 'please wait' for aprox 2-3 mins.

Im unable to launch the game during this time. (no matter how much my corpmates scream)

However I can input my username and pw into the launcher while I wait. After 2-3 mins it says copying files and then im able to launch the client.

Note this only just started happening a day or two ago. Before that I could load the launcher, log in and launch the client straight away. Been using the new launcher aprox 3-4 weeks.


Please file a bug report, attaching the logs from the launcher - %LOCALAPPDATA%\CCP\EVE\Launcher.

Has anything changed in your network setup?

Got your bug report, have an idea what may be going wrong. Try disabling 'Download everything' for now, see if that gets rid of this stall. If my theory is correct I'll have this fixed in a day or two.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Snorlax
C C P
C C P Alliance
#45 - 2015-12-20 13:44:26 UTC
Aluandra wrote:
can't find client launch command line options. i cannot add /LUA:OFF or can i?

No, there is no option for that. I'll add it to my list.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
DHuncan
Hoplite Brigade
Ushra'Khan
#46 - 2015-12-20 16:09:16 UTC
I installed and had some option to load to new launcher the old launcher cache (or something like that) Then a not so funzy window told me about drag old caches into new launcher (or something like that) Then I realized I had two sources to drag. Maybe two caches or sets of preferences from two different disc on my computer, perhaps from an old installation that didnt uninstall completely? I dont know. Then once dragged there was not button of ok or anything so I never knew the operation was completed (until later).

The new launcher I had to find it in some folder of my computer and copy an alias to my desktop and it was cool as I dont have to open as administrator as I have to do now with this awful Windows 10. I liked how it looks and how it loads and presents my two accounts. BUT no preferences are stored. No window arrangement, sound preferences or any customization I have done in the past was remembered. I think I was lucky enough to realize that opening the old launcher works like nothing of this would ever happened.

So until learning how to retrieve my preferences I will have the new icon untouched in my desktop.

What did you say about CODE?
Iria Ahrens
Space Perverts and Forum Pirates
#47 - 2015-12-20 17:03:17 UTC  |  Edited by: Iria Ahrens
Iria Ahrens wrote:
Ok, everything was working fine with old launcher. Installed it and now my display won't work right. My monitor native resolution is 1920*1080 but in that res it only displays the upper left 2/3s of the screen.
http://imgur.com/Hm9ExYX
So I can't see my chat windows or station services on the right because that part is all clipped.

If I open the drop box and select windowed mode and apply. It changes the resolution to 1536*864 and everything goes a bit blurry but everything centers properly again.


addendum to my last post.
http://imgur.com/J4AMg7B
If I select 1920x1080 window mode, everything goes to crap. The text is super pixilated and unreadable and the menus interact at an offset. I discovered that screenshot does not remember cursor position so I had to draw it in. Basically I have to move my cursor 3 inches away towards the bottom left to interact with the interface.

Using windows 8.1, totally unplayable eve right now,

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
Rowells
Blackwater USA Inc.
Pandemic Horde
#48 - 2015-12-20 17:30:47 UTC
Rowells wrote:
Rowells wrote:
The previous build of the Mac launcher had an issue with black screening clients when too many were launched or running. Has this been addressed? (Not home yet so haven't tried it)

Just finished testing it out, seems to be fixed. Was sluggish for the 4th client, and I tried it twice, but I attribute that to being the limits of my computers capabilities.

spoke too soon. Whereas launching the 4th client caused issues yesterday, today I am back to a limit of two with no idea what changed.
Iria Ahrens
Space Perverts and Forum Pirates
#49 - 2015-12-20 18:13:38 UTC  |  Edited by: Iria Ahrens
update to update.

I have successfully gotten EVE to run now.

Apparently evelauncher is not handing off GPU functions to the eve client. So if evelauncher uses integrated graphics, the process it launches also uses integrated graphics.

I manually added evelauncher to program settings in my nvidia control panel and changed the default from integrated graphics to nvidia. While there I also added the new shared cache exefile.exe to nvidia processes as well and designated it to use nvidia card.

Now everything seems to be working properly. Apparently, Nvidia only has a profile for eve.exe not exefile.exe. Or something.

Anyone, if anyone else has similar troubles as I gave in my previous posts please advise them that they might need to manually add evelauncher.exe and exefile.exe to nvidia profiles. Even if things worked fine with the old launcher.

Thank you.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
Salpad
Carebears with Attitude
#50 - 2015-12-20 19:10:31 UTC
CCP Phantom wrote:
Please use this thread for feedback, to report issues, and to suggest improvements.


Why does the new Launcher install create a new folder on my hard drive, in a different place from where my old pre-existing EVE install is? I imagine that this will cause all of EVE's files to be installed in this new folder, regardless of the fact that almost all of them already reside on my hard drive, in the old folder, so that twice as much space is taken up as is necessary?

Who failed to think this through?

(I know I can choose to install the launcher in a different folder from the default C:\EVE one, but that's beside the point. The default folder for the new installer ought to be the same as the default folder has been all along. There's no way around the fact that the folder thing is ********.)
Sethris
The Scope
Gallente Federation
#51 - 2015-12-20 19:42:24 UTC  |  Edited by: Sethris
I keep getting the message below. Running repair.exe doesn't solve the problem though. The old launcher works fine. I've downloaded and reinstalled the launcher, problem persists.

Can I supply logs of some sorts to help with debugging efforts?

Running on Windows 10, if that helps...

Quote:
---------------------------
Verification Failure
Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.
Verification failed: 'C:\ProgramData\CCP\EVE\SharedCache\tq\bin\staticdata\mapObjects.db', crc:b0a3cd61, expected:c7a349b8.

OK
CCP Snorlax
C C P
C C P Alliance
#52 - 2015-12-20 20:14:44 UTC
Sethris wrote:
I keep getting the message below. Running repair.exe doesn't solve the problem though. The old launcher works fine. I've downloaded and reinstalled the launcher, problem persists.

Can I supply logs of some sorts to help with debugging efforts?

Running on Windows 10, if that helps...

Quote:
---------------------------
Verification Failure
Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.
Verification failed: 'C:\ProgramData\CCP\EVE\SharedCache\tq\bin\staticdata\mapObjects.db', crc:b0a3cd61, expected:c7a349b8.

OK

Try running as administrator, see if that helps. I suspect that there are some permission issues. Did you upgrade from Windows 7, by any chance?

You may need to take ownership of the C:\ProgramData folder, and also look under %LOCALAPPDATA%\VirtualStore - delete any files under the CCP folder, if it exists there. There are some weird permission issues going on in Windows 10 after an upgrade that I haven´t been able to fully understand.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Snorlax
C C P
C C P Alliance
#53 - 2015-12-20 20:18:13 UTC
Salpad wrote:
CCP Phantom wrote:
Please use this thread for feedback, to report issues, and to suggest improvements.


Why does the new Launcher install create a new folder on my hard drive, in a different place from where my old pre-existing EVE install is? I imagine that this will cause all of EVE's files to be installed in this new folder, regardless of the fact that almost all of them already reside on my hard drive, in the old folder, so that twice as much space is taken up as is necessary?

Who failed to think this through?

(I know I can choose to install the launcher in a different folder from the default C:\EVE one, but that's beside the point. The default folder for the new installer ought to be the same as the default folder has been all along. There's no way around the fact that the folder thing is ********.)

Feel free to delete the old EVE installation folder once you are satisfied with the new launcher working well for you.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Sethris
The Scope
Gallente Federation
#54 - 2015-12-20 21:58:09 UTC
CCP Snorlax wrote:
Sethris wrote:
I keep getting the message below. Running repair.exe doesn't solve the problem though. The old launcher works fine. I've downloaded and reinstalled the launcher, problem persists.

Can I supply logs of some sorts to help with debugging efforts?

Running on Windows 10, if that helps...

Quote:
---------------------------
Verification Failure
Your EVE client installation may have modified, damaged or corrupt files. Please run repair.exe located in the EVE game directory or re-install the game client.
Verification failed: 'C:\ProgramData\CCP\EVE\SharedCache\tq\bin\staticdata\mapObjects.db', crc:b0a3cd61, expected:c7a349b8.

OK

Try running as administrator, see if that helps. I suspect that there are some permission issues. Did you upgrade from Windows 7, by any chance?

You may need to take ownership of the C:\ProgramData folder, and also look under %LOCALAPPDATA%\VirtualStore - delete any files under the CCP folder, if it exists there. There are some weird permission issues going on in Windows 10 after an upgrade that I haven´t been able to fully understand.



Thank you for your quick reply!

I upgraded from Windows 8.1.

Deleting %LOCALAPPDATA%\VirtualStore\ProgramData\CCP seems to work for me.

I'll post here again if my issue returns.
Iria Ahrens
Space Perverts and Forum Pirates
#55 - 2015-12-21 01:39:55 UTC  |  Edited by: Iria Ahrens
Alright, new problem with the launcher. I had selected download everything because I hate loading lag. It took most of yesterday and today, but when I came home today the progress bar is full and there are no files being transferred. However my cable modem was running at capacity.

So I turned off the launcher and the ghost download stopped. I restarted the launcher again and it started using my bandwith, but the progress bar is still full.

HOWEVER,

The taskbar is showing a 10% green progress bar for the launcher. It is slowly filling up, but the launcher itself is showing no downloads pending.

So this is making eve nearly unplayable again. The launcher should switch to trickle dl when the game is active, but it seems to be maximizing bandwidth instead, which is making the game laggy. Also, if the launcher is downloading stuff, it should darn will indicate that it is downloading in the client, and why. Instead it just says "Ready" and shows a full blue progress bar.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
srbija garda
Pator Tech School
Minmatar Republic
#56 - 2015-12-21 04:20:53 UTC
CCP Phantom wrote:
The new EVE Launcher has left its beta status on December 18th, 2015.

We welcome you to check out the EVE Launcher with all its new features, improved diagnostics tools, and clear design. The download pages have been updated accordingly and are ready for you. The classic Launcher is still available for download, but is only suggested for Windows XP users.

If you are already using the new EVE Launcher, you don’t need to do anything extra and can simply continue using it at your leisure. While you can continue using the classic EVE Launcher, we recommend that you switch over to the new Launcher (not available for WinXP).

Please use this thread for feedback, to report issues, and to suggest improvements.



Can you guys make it so we can paste our password into the Mac launcher?
Gabriel Veradoni
The Scope
Gallente Federation
#57 - 2015-12-21 07:13:04 UTC  |  Edited by: Gabriel Veradoni
I get an error when starting the latest launcher (EveLauncher-992878).
Quote:
"The shared cache folder is not writeable[sic]. Click Yes to change permissions on the folder, or No to exit."
However, clicking "Yes" only causes another error:
Quote:
"Failed to fix permission of shared cache folder. Please ensure that the folder C:/EVE/SharedCache is writeable."
I installed EVE in C:\Program Files (x86)\EVE, not C:\EVE. So it's looking in the wrong place for this folder.

Also, from the logs:
Quote:
2015-12-21T01:51:18.048Z debug Cache folder: "C:/EVE/SharedCache"
2015-12-21T01:51:18.048Z debug Application dir: "C:/Program Files (x86)/EVE/Launcher"


It looks like many other parts of the launcher are told to look specifically in C:/EVE instead of the custom location, too.
Uraziel Tsao
Garoun Investment Bank
Gallente Federation
#58 - 2015-12-21 07:20:53 UTC
I think the Mange Profiles UI (at least on the Mac) would be helped by having explicit buttons between the old profiles and new profiles windows that will explicitly move the profile one direction and the other. I completely missed that we were supposed to drag and drop. I assumed that by highlighting on the left, and clicking "add profile", it was adding it to the other side when it was creating a new one. I thought it lost all of my settings.
Jahworks
Deep Core Mining Inc.
Caldari State
#59 - 2015-12-21 07:48:41 UTC
Pretty great launcher, hard to go without theses days.

But pretty please, make "play" buttons disabled until the launcher is "Ready", or at the very least make the whole "Please Wait/Downloading/Ready" thing more obvious.

Every morning I forget about this please wait thing and hit launch before it's ready, and get that file permission error message (which in some way I deserve).
Zappity
New Eden Tank Testing Services
#60 - 2015-12-21 08:58:53 UTC  |  Edited by: Zappity
Apologies if this has been answered elsewhere. I uninstalled the old client (what can I say, I prefer clean installs), installed the new launcher, ticked 'download everything' and set overview, layout etc up in game. Every time I restart the launcher I lose my settings and it starts downloading everything again despite having a folder size in excess of 2GB.

Edit: folder was not writeable in Windows 10.

Zappity's Adventures for a taste of lowsec and nullsec.