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Issues, Workarounds & Localization

 
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Exception during UpdaterModule.Update

Author
Datanian Dallocort
The Scope
Gallente Federation
#1 - 2015-12-15 03:23:51 UTC  |  Edited by: Datanian Dallocort
Game worked fine for a few hours using Beta Launcher. After changes noted below I started getting frequent socket closed errors or the game would fail to load entirely. Switched to classic launcher and this exception popped up. Uninstalled EVE and tried to reinstall with classic launcher, same exception without being able to re-download the game client.

Changes I made in between successful and unsuccessful client use (possibly unrelated but coincidental):

Set up EVEMON
Set up brand new API


Pastebin of exception - http://pastebin.com/FjtYpcGh

Fresh Windows 8.1 Install
No antivirus, etc.
Royce Bracket
Center for Advanced Studies
Gallente Federation
#2 - 2015-12-15 04:38:44 UTC
I'm having the exact same issue through the steam launcher. Verifying game cache and fixing the launcher through launcher options don't seem to work. Also, only started having the issue when I updated to windows 10 yesterday, so maybe it's a compatibility thing?
Kal'Han
Kador Trade Company
#3 - 2015-12-15 11:05:33 UTC
First : OP
nothing you did with evemon is related to the problem you have
your log contains
Quote:
8.IOError: [Errno 13] Permission denied: u'C:\\ProgramData\\CCP\\EVE\\SharedCache\\resfileindex_prefetch_md5'


well, you have problem either downloading or accessing your local file in c:\programdata\ccp\eve\sharedcache

multiple solution but let's start clean ;
reboot, maybe a phantom process is hooked on the file in question (a bugged process still in memory, launcher or game)
start the launcher in "Administrator" mode (right clic on the launcher icon, run as administrator)

if this launch doesn't work, uninstall the game from the control panel cleanly
next go in c:\programdata (copy that and paste it in the file explorer address bar) and DELETE "CCP" folder

then clean up the registry : run regedit
go in HKEY_CURRENT_USER\Software\
lookup for CCP and delete the key

finally I would use the beta launcher and install the game from it, or standard setup and go from there


but the most likely problem is 2 process of launcher runing at the same time and one is bugged during update process



next : Datanian
Quote:
when I updated to windows 10 yesterday

securty on file is screwed when updating win10 in programdata folder
download and install beta launcher (as admin)
run beta launcher (NOT as admin)
it should offer you to "fix security" or something
if it doesn't go look inside the beta launcher folder, there is a "FixSecurity.exe" run it as Admin