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EVE New Citizens Q&A

 
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How long does it take for a support ticket to be answered?
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Jackson Askold
Doomheim
#1 - 2015-12-14 15:30:58 UTC  |  Edited by: Jackson Askold
Close The Thread Please
Bumblefck
Kerensky Initiatives
#2 - 2015-12-14 15:38:54 UTC
Your stuffs, may I have, and your tears, may I drink?

Perfection is a dish best served like wasabi .

Bumble's Space Log
Jackson Askold
Doomheim
#3 - 2015-12-14 15:41:03 UTC
Bumblefck wrote:
Your stuffs, may I have, and your tears, may I drink?


For only 1 ISK you can have them all.
O.o
Bumblefck
Kerensky Initiatives
#4 - 2015-12-14 15:42:14 UTC
Fantastic


What allegedly did not happen to precipitate this unfortunate turn of events? That is the interesting part.

Perfection is a dish best served like wasabi .

Bumble's Space Log
Jackson Askold
Doomheim
#5 - 2015-12-14 15:46:53 UTC  |  Edited by: Jackson Askold
Close The Thread Please
Memphis Baas
#6 - 2015-12-14 15:57:38 UTC
Well, to answer your original question, ticket response times are 1 day to 2-3 weeks, depending on the issue. Billing and account issues are typically fast, whereas reimbursements of minor items may take a long time. Tickets aren't a game or someone's whim for them; they do go through based on priority and submitted time, so all we can say is have patience.

Also, it is against the forum rules to discuss what was in the ticket or what was replied, whether positive or negative. So just wait for the GM's to answer.
Jackson Askold
Doomheim
#7 - 2015-12-14 16:00:07 UTC  |  Edited by: Jackson Askold
Close The Thread Please
Bumblefck
Kerensky Initiatives
#8 - 2015-12-14 17:09:28 UTC
The community can't help you - only CCP


This thread by it's very nature violates the forum rules. Just wait.

Perfection is a dish best served like wasabi .

Bumble's Space Log