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Issues, Workarounds & Localization

 
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Long loading and freezes when using more than 1 client.
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Anthar Thebess
#1 - 2015-12-09 22:49:28 UTC  |  Edited by: Anthar Thebess
This showed up after December update.
It is annoying to the point game is unplayable.
Each time i undock , jump gate, or start new client every thing freeze up to 20s, other clients white screen, whole system want to die , and my drive try to cut his way out of PC.
Minor, but yet very noticeable freezes are when i open first time item , like cargo, contracts or similar.
This was not before December update , and changing grid is not causing much freezing.

What i tried:
- validate cache
- put minimum details on all clients
- put maximum details on all clients
- disable sound

Nothing helps.
After undocking , waiting for freezes to end, running multiple clients (CTRL+SHIFT+ALT+M) show me ~250 fps on max details , and HDR.

Eve put heavy stress on this :
C:\ProgramData\CCP\EVE\SharedCache\ResFiles\d2\d218fb784d254413_32229fb6eedc544590b4966183525f53

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Kal'Han
Kador Trade Company
#2 - 2015-12-09 23:55:40 UTC
header of this file = BKHD, known as some audio bank file format
last bytes of the files = something about turret ship effect
I won't go deeper. google bkhd file header if you want to know more

so I'm guessing you are loading too much sound and your system can"t handle it (be it driver related, cpu/ram related or some moon phase in pluto ascending)

they warned new sound option may prove fatal on some system
to be on the safe side : uncheck "use doppler shift" it was checked, check "limit active sound"

the thing I'm not sure is "disabling audio" does it really disable the sound engine. no idea


then in windows be sure to have the default soundcard setup correctly as there is no selection in eve, the game will use windows default settings, "correctly" = superduper fx, no funky bitrate 44.1Khz should be used.
sometimes the default playback device is not the correct one (some virtual/alternative stuff, be sure the hardware is the right one
also : are the drivers up to date? it's probably a soundcard integrated to the motherboard, go check update for your mother board (most are updated through windows update)


in anycase I would have suggested issues with corrupted files but you checked that, be sure to dump a "dxdiag" report somewhere in a text file, and open a ticket to support with the file
(or better open a bug report in game as it is a reproductible and permanent issue, and then attach the dxdiag report)
also describe your finding about this "high activity", I'm guessing you used performance monitor but they may use the info