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Issues, Workarounds & Localization

 
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Stuck in character selection screen

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Caurannus Decks
Infernal Armada
#21 - 2015-10-28 01:02:25 UTC
For those still having the problem, this worked: https://forums.eveonline.com/default.aspx?g=posts&t=451812&find=unread
Buddy Freep
homedepot
#22 - 2015-10-28 12:27:40 UTC
bigbillsthabossminer wrote:
**Yes, I have already reported this bug/filed petition on 8/28/15**

Step 1: Start EVE Launcher, log in successfully.
Step 2. Press "Play" and the game launches.
Step 3. Screen comes up with the loading screen as normal.
Step 4: Loading screen completes as normal but the character selection screen is now replaced with a black screen, the exception being a small gray circle at the bottom left that states "resource loading" (or something similar) when you hover the mouse over it.


This is only happening with one of my accounts. It is coincidentally happening directly after I swapped and used another character on the account for the first time in a while. I believe the character portraits may have something to do with a hang-up on the graphics.

I have:
-Restarted computer
-Reinstalled EVE (I think?)
-Run the repair tool many times
-Run the recache.exe file, regular and as administrator
-Tried the download installer thing

UPDATE: Launching from the eve.exe file results in a prompt that states: "The client's local session information is corrupt, probably as a result of failed cleanup during a disconnect. Connecting to the server in this state could lead to a rather unpleasant game experience. Please restart the client prior to logging in."


I got the same problem!
and i tried on different PC, but doesnt help.

Caurannus Decks wrote:
For those still having the problem, this worked: https://forums.eveonline.com/default.aspx?g=posts&t=451812&find=unread


It doesnt work!
Rena Monachica
Capital Hot Rods
#23 - 2015-10-28 14:57:21 UTC
Same problem, was stuck at the loading screen. Waited for several minutes, then restarted the game. Worked this time, but I never had this problem before
Scitzofranic
Aliastra
Gallente Federation
#24 - 2015-10-28 22:11:32 UTC
m4ster112 wrote:
The client's local session information is corrupt, probably as a result of failed cleanup during a disconnect. Connecting to the server in this state could lead to a rather unpleasant game experience. Please restart the client prior to logging in.

Getting this when i try to go through the exe. other than that the same black screen at my chr selection.


Im having the same issue on this account aswell, mij other accounts seems to be not affected
Kal'Han
Kador Trade Company
#25 - 2015-10-29 02:44:58 UTC  |  Edited by: Kal'Han
Ticket is the only way

lots of post here, and first ones from a few days ago (blood raiders?)

then someone reports a queue issue after getting fixed by support ticket, and a patch note says something about reimbursing skill point because blood booster were not working correctly (negative sp or something)
anyone who had a black screen, did you use a booster recently, a blood raider one for example?

(that, plus brain in box around the corner, pure assumption but in vegas they said BITB was now or next week, speculation, overruled.)

call me paranoid but it seems suspicious
can't someone identify all the account getting black screen without getting called by users?

edit : well this post is much older than the wave there is on this forum, but it doesn't change the fact that there is a problem, and if the support can fix it, it may be identifiable ("may" is the key word here)
atif09
Ltd Angel
#26 - 2015-10-29 08:23:52 UTC
When I launch client all I get is a black screen with a loading resource button in the bottom left of the screen.

I have tried all the fixes but none are working


please help
Kal'Han
Kador Trade Company
#27 - 2015-10-29 11:42:00 UTC
atif09 wrote:
When I launch client all I get is a black screen with a loading resource button in the bottom left of the screen.

I have tried all the fixes but none are working


please help


everyone with this issue needs to open a ticket if cleaning doesn't work, it is server side apparently, so only support can help you
Captain StringfellowHawk
Forsaken Reavers
#28 - 2015-10-29 13:29:14 UTC
It would be nice if this issue was promoted to the LAUNCHER so people arent nuking every registry and folder connected to CCP and EVE trying to solve the issue thinking its software/hardware on their side. As I have been doing for the past two days. With multiple GB's redownloaded attempting to troubleshoot this on myside.

If the bloodraider booster is causing issues, the masses should be warned.

Putting in a ticket now so I can actually use this account again.
Melzy
Mellie Bear Industries
#29 - 2015-10-30 07:53:25 UTC
Ticket has been in for ages. It has been 2 days now. I am now completely locked out of my more important accounts. I need this fixed!

Ticket ID: 62640
Blackhole's Revenge
CareBear Gankers
#30 - 2015-10-30 14:57:24 UTC
This character also cannot login but my other accounts can.

Thanks
Angels Demon
MF Black Sheep Gamers
Gofus Syndicate
#31 - 2015-10-30 15:36:53 UTC
Another one into list aswell tried cache clearing cos last time it worked
Instigo Pares
Hedion University
Amarr Empire
#32 - 2015-10-30 21:59:15 UTC
Same here - my main account can't log in, but my alt can. It worked yesterday but seems to have broken between last night and this morning. A fix would be appreciated! :)
Kal'Han
Kador Trade Company
#33 - 2015-10-31 03:11:20 UTC
just to follow my baseless paranoid hunch, since ccp is to communicating :
did any of the blocked players use a blood raiders booster?

Twistedhappy halloweenEvil

GL to you all
Instigo Pares
Hedion University
Amarr Empire
#34 - 2015-10-31 05:15:55 UTC
Kal'Han wrote:
just to follow my baseless paranoid hunch, since ccp is to communicating :
did any of the blocked players use a blood raiders booster?

Twistedhappy halloweenEvil

GL to you all


I used a Blood Raiders booster, but so did my alt, and my alt still works. However, this char has Biology trained, whereas my alt does not.
Quickbeam043
Deep Core Mining Inc.
Caldari State
#35 - 2015-10-31 09:42:23 UTC
i now also have this issue
dominique Rotineque
University of Caille
Gallente Federation
#36 - 2015-10-31 11:44:23 UTC
Same .. have the issue now too..
Polla Kion
GreenSwarm
#37 - 2015-10-31 12:03:18 UTC
I have this issue too. Raised a support ticket last night but still can't get to the character selection screen. Frustrating!

Yargor Gormarion
Brutor Tribe
Minmatar Republic
#38 - 2015-10-31 14:21:39 UTC
Same Problem like all others.
I got 3 Accounts and this one can´t login into Game .
I have all done . Started Rescache.exe and after that i deleted the Cache.
Nothing happend
Thats frustrating. Plz CCP fix that .
E1ev1n
Big Sister Exploration
#39 - 2015-10-31 17:59:38 UTC
Same issue here, attempting the rescache fix now gonna see if that fixes it, support ticket in already, I am hoping this is not a server side issue.
Atruin Egivand
Lightspeed Enterprises
Goonswarm Federation
#40 - 2015-10-31 18:32:00 UTC
I do have the same problem as some of you, client launches and does not freeze, does not show the character selection screen. One account has the issue, two others work fine. Doesn't matter wether I use the OSX client or the one running with WINE.

I digged into the LogServer-Tool and found out there is a database exception being logged about a constraint violation in a trigger. I sent a ticket and sit still, heavily breathing and waiting for an answer.