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Issues, Workarounds & Localization

 
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Certificate error when accessing the support site

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BeBopAReBop RhubarbPie
University of Caille
Gallente Federation
#1 - 2015-10-28 19:48:52 UTC  |  Edited by: BeBopAReBop RhubarbPie
I'm trying to access the support site to file a ticket about not getting the quafe megathron skin for attending eve vegas, and I'm receiving this error: http://screencast.com/t/Jfq9ejzp9UR I'm assuming this is on CCP's end, but is there anything I should do on my side?

Founder of Violet Squadron, a small gang NPSI community! Mail me for more information.

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Kal'Han
Kador Trade Company
#2 - 2015-10-28 23:04:18 UTC  |  Edited by: Kal'Han
hahah


https://ccpcommunity.zendesk.com/ was the "beta" support site (cloud software for helpcenter, nice and legit)

they went live I guess so now the website is redirected to the old name https://support.eveonline.com/hc/


server web is still zendesk.com, so the certificate is for their name... (and to simplify, a certificate is using the url name to validate a certificate)

yes it is legit, and it will be fixed as soon as someone reports it to CCP and they sort it out with Zendesk
BeBopAReBop RhubarbPie
University of Caille
Gallente Federation
#3 - 2015-10-29 07:38:49 UTC
Thanks for the clarification.

Founder of Violet Squadron, a small gang NPSI community! Mail me for more information.

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GM Arcade
Game Masters
C C P Alliance
#4 - 2015-10-29 09:15:47 UTC
I've got in touch with the web team and this should be resolved asap.

Lead GM Arcade | Customer Support Manager