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Stuck in character selection screen

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bigbillsthabossminer
1. I Get Laid 2. I Post Good
Goonswarm Federation
#1 - 2015-08-31 21:45:07 UTC  |  Edited by: bigbillsthabossminer
**Yes, I have already reported this bug/filed petition on 8/28/15**

Step 1: Start EVE Launcher, log in successfully.
Step 2. Press "Play" and the game launches.
Step 3. Screen comes up with the loading screen as normal.
Step 4: Loading screen completes as normal but the character selection screen is now replaced with a black screen, the exception being a small gray circle at the bottom left that states "resource loading" (or something similar) when you hover the mouse over it.


This is only happening with one of my accounts. It is coincidentally happening directly after I swapped and used another character on the account for the first time in a while. I believe the character portraits may have something to do with a hang-up on the graphics.

I have:
-Restarted computer
-Reinstalled EVE (I think?)
-Run the repair tool many times
-Run the recache.exe file, regular and as administrator
-Tried the download installer thing

I am running Windows 10, Nvidia 660Ti


UPDATE: Launching from the eve.exe file results in a prompt that states: "The client's local session information is corrupt, probably as a result of failed cleanup during a disconnect. Connecting to the server in this state could lead to a rather unpleasant game experience. Please restart the client prior to logging in."
bigbillsthabossminer
1. I Get Laid 2. I Post Good
Goonswarm Federation
#2 - 2015-08-31 23:31:06 UTC
UPDATE: Launching from eve.exe and resetting from in-game both "settings" and "cache" accomplished nothing except making me have to re-do all my over views.
bigbillsthabossminer
1. I Get Laid 2. I Post Good
Goonswarm Federation
#3 - 2015-09-01 12:17:32 UTC
UPDATE: Launched EVE on a different computer, Windows 7, still encountering same problem of black blank screen at character selection. Going on 4th day of not being able to play with this account, would like some feedback/help or someone to respond to my support ticket(s).

I believe a simple move from current ship or the likes may work, or resetting of character portrait.
CCP karkur
C C P
C C P Alliance
#4 - 2015-09-01 14:21:06 UTC
Your character will need a little bit of help getting into a better state, and it's being looked into :)

Regarding resetting your settings: when you reset them, a backup is made so you can get your old settings back by renaming folders.

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
bigbillsthabossminer
1. I Get Laid 2. I Post Good
Goonswarm Federation
#5 - 2015-09-01 15:01:02 UTC  |  Edited by: bigbillsthabossminer
You guys did something because the character selection screen is working. Thankyou so much!

This happened simultaneously as me running compatibility mode with Windows XP, but I believe whatever was done on your end fixed the issue.

So what happens in this example - characters get stuck in limbo or something preventing loading? I saw some threads from 2013/2012 and before with similar issues stating some sort of ~limbo state~ problem.
CCP karkur
C C P
C C P Alliance
#6 - 2015-09-01 15:27:36 UTC
Yes, one of the GMs fixed your character :)

I believe the "limbo" states are usually resolved by downtime or by moving your character somewhere else (there's some bad state on the node or the solarsystem) but this was not a case of that. This was a rare case where you cannot log in because of a timestamp mismatch in the training queue (please check the reply from the GM)

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
Dsparil
SUNDERING
Goonswarm Federation
#7 - 2015-10-24 22:10:25 UTC
having the exact same problem with my account.
Equinox Starborn
Ministry of War
Amarr Empire
#8 - 2015-10-26 15:05:50 UTC
Same here. Exactly the same.

all switching to beta launcher did was i got to see an awesome trailer i have forgot about, so thanks for that but id much rater pewpew
Xavindo Sirober
KarmaFleet
Goonswarm Federation
#9 - 2015-10-26 16:32:59 UTC
got 3 accounts, this one in particular doesn't make it to the login screen, it has his load menu after that it turns black with bottom left resource loading, i've been stuck in here for about 20 min now. other accounts work fine.

using the beta launcher
Equinox Starborn
Ministry of War
Amarr Empire
#10 - 2015-10-26 17:53:42 UTC
Equinox Starborn wrote:
Same here. Exactly the same.

all switching to beta launcher did was i got to see an awesome trailer i have forgot about, so thanks for that but id much rater pewpew



Reschace.exe downloaded some files but this didnt fix it. Rebooting didnt fix it either. neither does either of the launchers or EXE file.

Game night ruined :(
Kerinenel
Petrolinvest
#11 - 2015-10-26 21:17:40 UTC
I have the same problem. Got 3 accounts and only this one here have the black screen problem. Need help
Kal'Han
Kador Trade Company
#12 - 2015-10-26 21:50:34 UTC  |  Edited by: Kal'Han
don't forget to check the cache in addition to game data

2 caches to clear :
1 from old laucher that clears some data (settings, advanced, there is a clear cache button)
1 from in game (esc - reset settings - clear data cache)

the second one can be done outside the game and is next to the "setting" folder

C:\Users\%username%\appdata\local\ccp\??????????\cache

(???? = some folder where eve is, looks like c_program_files_eve_tranquilit or d_game_ccp_sharedcache_tq_87.237.38.200 )

just kill the content of the cache folder with a shotgun. or hit del, whatever suits you


but unless the problem is server side like OP (wow never saw that) it's most likely cause is
1 corrupted game file
2 corrupted user cache

(this stat is purely based on last month lurking here, nothin official)
Jaina Pellaeon
Doomheim
#13 - 2015-10-27 03:47:44 UTC
Currently having this issue with my account as well.
Gunbleed
HC - Gunbleed Corporation
#14 - 2015-10-27 10:09:02 UTC
Im having problems aswell. I've tried pretty much everything i can think of to fix it but it aint working.
m4ster112
Astrology Club.
Insidious.
#15 - 2015-10-27 15:09:52 UTC
The client's local session information is corrupt, probably as a result of failed cleanup during a disconnect. Connecting to the server in this state could lead to a rather unpleasant game experience. Please restart the client prior to logging in.

Getting this when i try to go through the exe. other than that the same black screen at my chr selection.
burdensome
Ministry of War
Amarr Empire
#16 - 2015-10-27 15:28:39 UTC
I am having this exact same issue. Stuck at a black screen. This character is in a wh system, I have another char in the exact same system but with no problems.
Hatori Yumimura
Eleven Dimensions
#17 - 2015-10-27 16:59:55 UTC
Same issue since Today cant login any further, thanks to black Char select BUG, all other Accounts working as intended.
Caurannus Decks
Infernal Armada
#18 - 2015-10-27 17:55:42 UTC  |  Edited by: Caurannus Decks
Having the exact problem on my main account only (it's a Steam account [I know, I know, but I didn't know any better at the time]). The problem persists across multiple machines, so the idea that it is character-linked makes sense.

Ticket submitted.
Melzy
Mellie Bear Industries
#19 - 2015-10-27 18:29:20 UTC
Having the same issue on a few of my accounts Ticket subbmitted
Faul Lin
Sebiestor Tribe
Minmatar Republic
#20 - 2015-10-27 20:27:25 UTC
Add another one with this problem, I tried to login clicked character and sat there with a black screen for ten minutes. exited with taskmanager and restarted now I get the black screen before character selection just after after loading bulk data.
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