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Issues, Workarounds & Localization

 
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Legion and Loki no longer visible (and not in a good, cloaky way)

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Akira Kata
AkiCo LLC
#1 - 2015-10-13 20:33:24 UTC
Since the latest update, my Legion and Loki appear as blank silhouettes in the fitting screen, hangar bay, and in space. Oddly, their weapons are still visible. Anyone else experiencing this phenomenon? I've submitted a bug report a week and a half ago but haven't received a response.
Kal'Han
Kador Trade Company
#2 - 2015-10-13 21:57:01 UTC
Did you try the usual remedy :
- Clear Cache (from launcher, setting advanced)
- repair tool (from launcher, setting advanced)
- worst case clean install if both above are not working

Sounds like a corrupted resource after an update, repair should see it. especially if the rest is running correctly
Akira Kata
AkiCo LLC
#3 - 2015-10-13 23:51:10 UTC
@Kal'Han- not yet. Was hoping for a solution that didn't require re-doing overview settings... Cry

Thanks, though!
Kal'Han
Kador Trade Company
#4 - 2015-10-14 00:49:26 UTC
Akira Kata wrote:
@Kal'Han- not yet. Was hoping for a solution that didn't require re-doing overview settings... Cry

Thanks, though!


Repair game don't touch your game settings AFAIK, it just check data in the game folder, not user folder.
Akira Kata
AkiCo LLC
#5 - 2015-10-15 23:13:42 UTC
Right- anyway, repair didn't fix anything.
Kal'Han
Kador Trade Company
#6 - 2015-10-16 01:01:25 UTC
Akira Kata wrote:
Right- anyway, repair didn't fix anything.


then you should create a support ticket. (you may want to include dxdiag report and screenshots)

only 1 thing I can see, verify your Graphic drivers are up to date


if "clear all cache files" and repair are not working, it means it's not coming from the client.
last resort (probably useless ) uninstall game, purge remaining game file and clean install. that's assuming repair is not doing crc verification, which i thought it did. can someone confirm that?

you can try seting up a new install without removing for test. you ll lose settings but it will confirm data corruption or driver issue

I can't /help/ you more
Grumpy Blonde
lndustrial Solutions
#7 - 2015-10-16 21:13:58 UTC
I have the same issue with the Legion; have not tried the Loki.

It does not just happen with the ship docked in station. It is also possible to see it by using the show info window for the hull and equipping the right (or wrong, maybe) combination of subsystems.

Try replicating your subsystems there, see if it goes to silhouette, then change one out and see if it looks normal again.

I submitted a ticket with an image of the silhouette ship with the subsystem selection menu alongside. Hope that will help in solving it.

Anyway, you are not the only one.
Akira Kata
AkiCo LLC
#8 - 2015-10-17 01:47:26 UTC
@Grumpy Blonde- Thanks for the info, and statement of solidarity! It's good to know I'm not the only one experiencing this glitch. I ran the repair and rescache tools, but the bug persists. rescache indicated >1k "missing" files, which I subsequently downloaded.

LogServer captured:
No registered file system could open res:/dx9/model/ship/minmatar/strategiccruiser/msc1/msc1_t3_s5v3/msc1_t3_s5v3_n.dds
Failed to load 'res:/dx9/model/ship/minmatar/strategiccruiser/msc1/msc1_t3_s5v3/msc1_t3_s5v3_n.dds'

But I didn't see any errors referring to ... amarr/strategiccruiser... which I'd expect to see because the legion doesn't render either.

If you get a response from ccp, please post here and let me know!
Akira Kata
AkiCo LLC
#9 - 2015-10-18 16:06:46 UTC
Well, I'm stupid- submitted "bug report" but not "help center" ticket. Now that I've done the latter, this might move forward... Roll
Eklykti
Anarchy Squad
UA Fleets
#10 - 2015-10-18 18:36:39 UTC
Clearing the cache and running: 
rescache.exe purge
fixed this for me.
Mechkilla
Heeresversuchsanstalt
#11 - 2015-10-18 22:49:38 UTC
Repair tool didn't worked for me. But clearing "Client cached client data" under the "Game" tab (and not the Advanced tab as mentioned in the second post) in the launcher settings brought my blackish legion back in to the golden era.
The command "rescache purge" was not necessary.
CCP Sledgehammer
C C P
C C P Alliance
#12 - 2015-10-19 17:34:04 UTC
Mechkilla wrote:
Repair tool didn't worked for me. But clearing "Client cached client data" under the "Game" tab (and not the Advanced tab as mentioned in the second post) in the launcher settings brought my blackish legion back in to the golden era.
The command "rescache purge" was not necessary.


Confirming that the fix for this is to use the "Cached Client Data" reset button under the "Reset Settings" tab of the ESC menu in-game.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Kal'Han
Kador Trade Company
#13 - 2015-10-19 19:59:08 UTC
CCP Sledgehammer wrote:
Mechkilla wrote:
Repair tool didn't worked for me. But clearing "Client cached client data" under the "Game" tab (and not the Advanced tab as mentioned in the second post) in the launcher settings brought my blackish legion back in to the golden era.
The command "rescache purge" was not necessary.


Confirming that the fix for this is to use the "Cached Client Data" reset button under the "Reset Settings" tab of the ESC menu in-game.


For future reference, is there a difference between "In Game" clear cache and Launcher, Settings, Advanced, clear all cached data ?

(now that I re-read the description, I get the feeling the launcher one is not clearing the same thing at all)
Akira Kata
AkiCo LLC
#14 - 2015-10-22 00:54:38 UTC
CCP Sledgehammer wrote:


Confirming that the fix for this is to use the "Cached Client Data" reset button under the "Reset Settings" tab of the ESC menu in-game.


Thank you! So, will doing this require me to reconfigure my overview and other personal settings? I really hate doing that, but if that's my only recourse... Cry
Kal'Han
Kador Trade Company
#15 - 2015-10-22 02:12:06 UTC
Clear cache should only this folder

c:\Users\%USERNAME%\AppData\Local\CCP\EVE\xxxxxx\cache

your settings are just next this folder in
c:\Users\%USERNAME%\AppData\Local\CCP\EVE\xxxxxx\settings


Just open a file browser and go there c:\Users\%USERNAME%\AppData\Local\CCP\EVE\
you'll see various folders depending on how long you have eve on the computer and how many time you moved the game, but it should like the path to Eve binary with "_" instead of " \ "

ex: C_program_files_ccp_eve_tranquility (but you get the jist)


I don't advise you to delete the cache folder manually, but you CAN copy the settings folder, just in case
(deletion should work, but there is a button, so use the button)

hit the clean button and verify if the settings are still there (bunch of small files, 1 for each account and 1 for each toon)
if they were deleted and the problem is fixed, simple close the game and recopy settings, is the problem don't reappear, you won.
Akira Kata
AkiCo LLC
#16 - 2015-10-24 14:45:21 UTC
Thanks to everyone for your input and insight- clearing the cache in-game solved the problem without disrupting my custom settings. Big smile
Death to Amarr
Tribal Liberation Force
Minmatar Republic
#17 - 2015-10-27 23:09:20 UTC
CCP Sledgehammer wrote:
Mechkilla wrote:
Repair tool didn't worked for me. But clearing "Client cached client data" under the "Game" tab (and not the Advanced tab as mentioned in the second post) in the launcher settings brought my blackish legion back in to the golden era.
The command "rescache purge" was not necessary.


Confirming that the fix for this is to use the "Cached Client Data" reset button under the "Reset Settings" tab of the ESC menu in-game.



is there any other way to fix this,since last time i cleared cached client data i lost my market quickbar,and no legion or loki are worth that?
IcyMidnight
Nobody in Local
Of Sound Mind
#18 - 2015-10-28 07:57:59 UTC  |  Edited by: IcyMidnight
Death to Amarr wrote:
is there any other way to fix this,since last time i cleared cached client data i lost my market quickbar,and no legion or loki are worth that?


I used Escape menu -> Reset Settings tab -> Clear All Cache Files, Clear button. Fixed up my non-rendering Loki (and freed up a few gigs of disk).

My Overview and Market Quickbar are alive and well, just as I left them.
Kal'Han
Kador Trade Company
#19 - 2015-10-28 22:44:25 UTC
IcyMidnight wrote:
Death to Amarr wrote:
is there any other way to fix this,since last time i cleared cached client data i lost my market quickbar,and no legion or loki are worth that?


I used Escape menu -> Reset Settings tab -> Clear All Cache Files, Clear button. Fixed up my non-rendering Loki (and freed up a few gigs of disk).

My Overview and Market Quickbar are alive and well, just as I left them.



Cache and settings are splited nicely

go back a few post above and go to the folder I talked about, copy the settings somewhere

use the game function to clear cache, if you have settings that disapeared, just recopy the folder (all copies must be done eve not launched)