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HELP support request
Author
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Mo Cuishle
Ministry of War
Amarr Empire
#1 - 2015-10-08 00:35:38 UTC
Hello. how long it takes to answer a support request?
I had a serious problem that can not wait too long.
thx
admiral root
Red Galaxy
#2 - 2015-10-08 00:39:24 UTC
Serious answer: how long is a piece of string?

No, your rights end in optimal+2*falloff
Paranoid Loyd
#3 - 2015-10-08 00:46:40 UTC
Mo Cuishle wrote:
I had a serious problem that can not wait too long.
Please do elaborate, what can't wait?

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
Mo Cuishle
Ministry of War
Amarr Empire
#4 - 2015-10-08 00:52:14 UTC  |  Edited by: Mo Cuishle
I picked up the game after 4 years.

I left the station ... and I can not go back

and I have absolutely everything at that station.

and if I can not solve, unfortunately I'm afraid I will not play more :(

I'm very nervous about what happened
Raiz Nhell
PeregrineXII
#5 - 2015-10-08 00:57:14 UTC
Whoops...
Was it a nullsec station? the SOV holders can(will) lock you out from docking at their stations...

In which case, your stuff is there... but you won't be getting it...

A petition might get your stuff moved... if you are very lucky, and it might take a while, what is important to you might not be a priority for the service team.




There is no such thing as a fair fight...

If your fighting fair you have automatically put yourself at a disadvantage.
Mo Cuishle
Ministry of War
Amarr Empire
#6 - 2015-10-08 01:01:34 UTC
-0.3


I have to a carrier within, 8 ships etc.... all...
Chainsaw Plankton
FaDoyToy
#7 - 2015-10-08 01:04:26 UTC
they are usually friendly to returning players and allow them to bring a ship back to safe space.

personally I don't know that I would even bother, just sell the stuff and move on.

@ChainsawPlankto on twitter
Mo Cuishle
Ministry of War
Amarr Empire
#8 - 2015-10-08 01:07:16 UTC
and now I'm in a remote system, no ship, no corporation, no friends .... lost in space .... -_-

I would not know how to sell so many things ...
Hengle Teron
Red Sky Morning
The Amarr Militia.
#9 - 2015-10-08 01:12:33 UTC
Try contacting the new owners.
Mo Cuishle
Ministry of War
Amarr Empire
#10 - 2015-10-08 01:17:47 UTC

I sent a ticket, but do not know how long it takes to answer.
Winter Archipelago
Autumn Industrial Enterprises
#11 - 2015-10-08 01:40:26 UTC
You could always try to join the corp / alliance who hold the station. Most (all?) null entities would be happy to have another Carrier pilot with them.

For the Newbies: The 8 Golden Rules - The Magic 14 Skills - Finding the Right Corp - EVE University Wiki
ShahFluffers
Ice Fire Warriors
#12 - 2015-10-08 01:47:19 UTC
It sounds like you undocked from a null-sec station.

Understand that null-sec stations change hands from time to time.
When they do, the owning corporation/alliance can deny docking rights to anyone that is not a part of it or friendly with it.

You have to be patient with this because...

Quote:
Let's assume that EVE has a ballpark subscriber count of about 350 to 400k accounts.

Now let us assume that, on average, about a quarter of those pilots (~85k to 100k) are genuinely active on a daily basis.

Now let us assume that about a quarter of those daily active pilots (~21 to 25k) have some kind of problem that requires customer support.

Now let us assume that about a quarter of those petitions (~5k to 7k) are actual issues that require some kind of research and are not your average whine (which you can "resolve" with a simple push of the "reject" button).

Now let us assume that about a quarter of those issues (~1250 to 1750) are something gnarly and require a butt load of time to dig into the game itself and figure out what the problem is.

Now imagine how much time it will take for a company with about 300 to 500 employees (~100 of which may be dedicated customer support) to get through 12 to 18 petitions per day, per support employee and figure out each and every problem in a more or less fair manner.


Your support ticket would most likely be filed under "non-critical issue."

Find something else to do while it sits in the queue. And understand that there is always a chance the GMs might not help.
Sorry bud. Sad

How did you Veterans start?
Mo Cuishle
Ministry of War
Amarr Empire
#13 - 2015-10-08 01:58:40 UTC

I have to go to sleep. Thank you very much for your time. I will continue this morning. good evening
Paranoid Loyd
#14 - 2015-10-08 02:01:57 UTC
It could take a while. You might try filing under stuck as it seems to me you are pretty stuck. I've heard those get some sort of priority but I don't have any personal experience in that regard.

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
Otso Bakarti
Doomheim
#15 - 2015-10-08 04:39:13 UTC  |  Edited by: Otso Bakarti
How long does it take to receive a response to a help ticket?

(Is that what you were trying to ask?)

IB4L

There just isn't anything that can be said!
Another Posting Alt
Zerious Fricken Biziness
#16 - 2015-10-08 05:18:26 UTC
If you contract all your stuff in that station to me I'll contract you back double in Jita.