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Gorath Crighton

Magic Mates

Likes received: 2

#1 - 2015-09-11 11:07:07 UTC

Hello
I've sent one PLEX to another Character on a different account via the Character sheet Pilot License tab. But no added Skill training time has been received. I've received the notification on the sender side but not on the receiver side. I've submitted a support ticket but no answer from support. My alt character is about to run out of training within 24 hours and I'd like to get this sorted. Is there anything I've done wrong?


Gorath Crighton Magic Mates Likes received: 2	#2 - 2015-09-12 12:21:56 UTC Just a quick update. My support ticket still hasn't been addressed. I don't know how long it takes to look into these. If you need anymore information please ask. Alt Skill queue is now stopped training.


Gorath Crighton Magic Mates Likes received: 2	#3 - 2015-09-13 22:17:15 UTC Still no response to my support ticket. Should probably mention that the account that was to receive the PLEX is a Steam Eve account. Not sure if that matters. I would much appreciate a reply. Its been 3 days


Gorath Crighton Magic Mates Likes received: 2	#4 - 2015-09-18 05:33:40 UTC 1 Who the **** do I have to blow to get technical support around here? Over a week of silence! Its not a game issue that has effected everyone but it's my money we're talking about. $20USD vanished.

GM Stardust

Game Masters

C C P Alliance

Likes received: 17

#5 - 2015-09-18 09:46:07 UTC

Hey there.

Please keep in mind that donating game time through PLEX and using the Multiple Character Training are two separate services. Multiple Character Training cannot be donated between accounts.

Please see the Knowledgebase articles below for further information:

https://ccpcommunity.zendesk.com/hc/en-us/articles/203465531-Donating-Game-Time-to-other-accounts

https://ccpcommunity.zendesk.com/hc/en-us/articles/203411052-Multiple-Character-Training

Regarding the support tickets. We have not been able to locate a ticket sent from your character, so could you please make sure that a ticket was actually sent, and we will assist as soon as possible.

Best regards
Lead GM Stardust
CCP Customer Support | EVE Online | DUST 514


Gorath Crighton Magic Mates Likes received: 2	#6 - 2015-09-18 11:41:33 UTC \| Edited by: Gorath Crighton The Ticket I submitted was from my character Amy Lee Summers (Sent to Owyn Krailton). It was a Plex i used to add game time and I've used this method before and its worked. Either way my Plex is gone and no time has been added


Gorath Crighton Magic Mates Likes received: 2	#7 - 2015-09-29 06:31:16 UTC If I was as bad at communicating with my customers as you are, they wouldn't be my customers anymore


Gorath Crighton Magic Mates Likes received: 2	#8 - 2015-11-14 19:52:30 UTC Bump