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Problem with support centre

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Pellion Pendragon
Federal Navy Academy
Gallente Federation
#1 - 2015-09-04 18:00:40 UTC
Hi, every time i try to login to submit a support ticket I receive an error that states My email has already been taken.
CCP Habakuk
C C P
C C P Alliance
#2 - 2015-09-08 00:23:52 UTC
Hi,
this seems to be the same issue as discussed in this forum thread. Best to send a mail to helpcenter@eveonline.com as described there to get your account fixed, if you are still having problems.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Pellion Pendragon
Federal Navy Academy
Gallente Federation
#3 - 2015-09-08 06:58:47 UTC  |  Edited by: Pellion Pendragon
CCP Habakuk wrote:
Hi,
this seems to be the same issue as discussed in this forum thread. Best to send a mail to helpcenter@eveonline.com as described there to get your account fixed, if you are still having problems.



Hi, thanks for this. I had seen this thread before and had emailed the helpdesk 4 days ago and have yet to receive a reply. I was worried they might reply through their ticket system, which i cant access. Thanks.
GM Mechanic
Game Masters
C C P Alliance
#4 - 2015-09-08 10:28:26 UTC
Pellion Pendragon wrote:
CCP Habakuk wrote:
Hi,
this seems to be the same issue as discussed in this forum thread. Best to send a mail to helpcenter@eveonline.com as described there to get your account fixed, if you are still having problems.



Hi, thanks for this. I had seen this thread before and had emailed the helpdesk 4 days ago and have yet to receive a reply. I was worried they might reply through their ticket system, which i cant access. Thanks.


Hey there, we apologize for the inconvenience this has caused you. This issue is related to email changes and we are looking into them. Please try logging in again.

With regards,

GM Mechanic,

CCP Customer Service | EVE Online | EVE Valkyrie
Pellion Pendragon
Federal Navy Academy
Gallente Federation
#5 - 2015-09-08 10:36:53 UTC
GM Mechanic wrote:
Pellion Pendragon wrote:
CCP Habakuk wrote:
Hi,
this seems to be the same issue as discussed in this forum thread. Best to send a mail to helpcenter@eveonline.com as described there to get your account fixed, if you are still having problems.



Hi, thanks for this. I had seen this thread before and had emailed the helpdesk 4 days ago and have yet to receive a reply. I was worried they might reply through their ticket system, which i cant access. Thanks.


Hey there, we apologize for the inconvenience this has caused you. This issue is related to email changes and we are looking into them. Please try logging in again.



Thank you verry much, My issue is solved now.