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Issues, Workarounds & Localization

 
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Black Screen

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Sean Crees
Sean's Safe Haven
#21 - 2015-09-06 06:49:41 UTC  |  Edited by: Sean Crees
Budrick3
Moira.
#22 - 2015-09-06 13:36:54 UTC
So I attempted to run a tracert to help narrow down if it is a connection problem to CCP servers, and the only IP address that I came across is 87.237.38.200. The only problem is unfortunately CCP does not run ICMP anymore as of a couple months ago, and so the requests time out on the echo.

Is there another way to test our connections CCP to your servers? From my understanding, there is no built in ping test and ICMP is off. What are we supposed to do? On a side note, it is depressing that there is no network testing in the game, but there is an FPS counter.

Sigh.
Cheeswrinkle Ongrard
Republic Military School
Minmatar Republic
#23 - 2015-09-06 19:06:07 UTC
GM Mechanic wrote:
For those of you encountering a black screen please close the launcher and your client if you have it running. Then navigate to your EVE installation folder. Right click on rescache.exe and select run as administrator from the drop down list. This will verify the files in your shared resource cache folder and replace any corrupt files. The program will also offer to download any missing resource files however these are not required so you can select no to that question.

If your on a Mac then you can get this program from the following location.

https://github.com/ccpgames/rescache

Simply download the zip file, extract it into your download folder and then double click on the rescache.command. This will start the program for the Mac.




I did what you suggested here and it has fixed nothing. Anything else i can try i am having the same issue as the person in this video. https://www.youtube.com/watch?v=oWfL-JUl8yA&feature=youtu.be
Budrick3
Moira.
#24 - 2015-09-07 01:06:30 UTC
GM Mechanic wrote:
For those of you encountering a black screen please close the launcher and your client if you have it running. Then navigate to your EVE installation folder. Right click on rescache.exe and select run as administrator from the drop down list. This will verify the files in your shared resource cache folder and replace any corrupt files. The program will also offer to download any missing resource files however these are not required so you can select no to that question.

If your on a Mac then you can get this program from the following location.

https://github.com/ccpgames/rescache

Simply download the zip file, extract it into your download folder and then double click on the rescache.command. This will start the program for the Mac.



Can you reach out to a Dev for us or something. I don't feel like our voices are being heard. :(
Budrick3
Moira.
#25 - 2015-09-07 01:23:29 UTC
I submitted a support ticket under the technical field to report the problem. I suggest you guys do the same thing because I believe the forum medium may not be communicating our issue.

This is what I submitted in my ticket. Obviously yours will differ.

Quote:
I am experiencing long load times after character selection followed by random periods of insane lag that prevent me from playing the game in any respectable fashion. Others too are experiencing this lag, and there are a couple of posts regarding this. Here is one such example. https://forums.eveonline.com/default.aspx?g=posts&t=443945&find=unread . Here is a detailed video of what is going on ( https://youtu.be/oWfL-JUl8yA ) . The first is the long login, and the second is an example of me going out ratting. You can see me de-cycle my guns, and it take forever to respond. In fact, the rat dies before the guns register, and you see me at a complete stop because my last command was approach, and the game finally caught up. Almost lost my ship because my shield buffer ship was standing still with mwd bumming my sig. This is fairly consistent and makes the game unplayable. I have cleared every cache there is in the game, ran the repair tool as well as rescache.exe, even in desperation uninstalled and reinstalled, all to no avail. I have run several speed and pings tests, and my network reports everything is fine. No dropped packets etc. This all seemed to happen since the last couple of patches. I believe that this is day 5, and I am still not able to play eve. It seems to be a small populace that are experiencing these problems, but I am not alone as you can see in that thread. I hope you are able to help out because I am at your mercy and I really do enjoy Eve Online. Thank you in advance.
Jyth Maeson
Caldari Provisions
Caldari State
#26 - 2015-09-07 01:30:03 UTC
Did the same. Wonder what happened....
Cheeswrinkle Ongrard
Republic Military School
Minmatar Republic
#27 - 2015-09-07 01:36:23 UTC
If anyone gets a response would you please post here with the solution.

Thank you.
Dancul1001
Sniggerdly
Pandemic Legion
#28 - 2015-09-07 03:18:03 UTC
takes me ages to log in get a black screen the whole time when i do finally log in jumps between gates usually take 30 seconds and module lag 2-5 seconds just to active sensor booster. I was totally fine during the tourney but now this is unplayable
Redd Dredd
State War Academy
Caldari State
#29 - 2015-09-07 05:55:37 UTC
I, too, am having these issues. Please send help. When playing the mini-games while doing exploration, it takes forever to finish. Very nearly unplayable.
Malaclypse Thorn
School of Applied Knowledge
Caldari State
#30 - 2015-09-07 07:42:28 UTC
GM Mechanic wrote:
For those of you encountering a black screen please close the launcher and your client if you have it running. Then navigate to your EVE installation folder. Right click on rescache.exe and select run as administrator from the drop down list. This will verify the files in your shared resource cache folder and replace any corrupt files. The program will also offer to download any missing resource files however these are not required so you can select no to that question.

If your on a Mac then you can get this program from the following location.

https://github.com/ccpgames/rescache

Simply download the zip file, extract it into your download folder and then double click on the rescache.command. This will start the program for the Mac.


The problem is not only the black screen, its the totally unplayable latency that occurs once in the game. 10-15 second delays sometimes, and your website is also horrendously slow.
Khal Evingod
Men of Mayhem Inc.
Stockholm Syndrome.
#31 - 2015-09-07 16:14:27 UTC
Budrick3 wrote:
Alright, I also uploaded the one without text because it underscores the problem.

https://youtu.be/oWfL-JUl8yA





Same issue for me as well. I particularly enjoy the 40 second black screen while undocking and the 30+ second gate animation every time I jump a gate. Trying that rescache fix posted earlier, but don't have high hopes.
Sean Crees
Sean's Safe Haven
#32 - 2015-09-07 17:41:40 UTC
I also already created a support ticket and specifically linked this thread in my ticket. Still no response.
Quinn Jovakko
Lucifer's Hammer
A Band Apart.
#33 - 2015-09-07 21:08:15 UTC
I am having the same issues. Major delay doing anything. Pulling market orders, dscan, hacking games, log-in, undocking, system changes, ect. I also submitted a ticket. Been a few days now. Game is near unplayable.

Every time I log in, by the time I see anything the warp animation is over.
Space Overlord
K162 Chaos
#34 - 2015-09-07 23:06:18 UTC
https://forums.eveonline.com/default.aspx?g=posts&m=6022270#post6022270

not a tec guy and not even sure if it matters but maybe we found something
Logan d'Ouvrier
Vapor Lock.
Vapor-Lock
#35 - 2015-09-07 23:17:14 UTC  |  Edited by: Logan d'Ouvrier
I am having the same issues. It's not account specific as it occurs on all of my accounts. It's not my network or even the network at large as I am not having similar problems across other games or devices. I have tried repairing, reinstalling, etc with no success. It seems to work better at around 7-8AM my (central) time for whatever reason, I would guess that has to do with a general lack of congestion at that time both in the US and EU.

The rest of the time it's as other people describe. Slow to log in, character selection turns into a black screen for as little as 30 seconds to as long as 3-4 minutes. Once in game, everything is slow to respond. It can take up to 30 seconds or more for the drop down menu to appear after right clicking in space. All modules react as if on TIDI. After selecting warp the ship is slow to react, and upon exiting warp the same. Switching from solar system to solar system is so slow that there have been instances where by the time I gain control of my ship it is already out of gate cloak. Doing relic/data sites is painfully slow, after celecting a node to uncover it might not respond for a full 30 seconds. Completing a single can in this manner can take upward to 20 minutes. Combat is scary at best, by the time you are able to react to something, 30 - 60 seconds have passed, then turning modules back off or switching targets for instance is just as painfully slow.

The population of the system seems to have little impact, I have not noticed any difference in totally unoccupied J-space vs Jita, for example.

Edit: Browsing these forums and the Eve Website is also slower than usual.
Portmanteau
Iron Krosz
#36 - 2015-09-07 23:28:28 UTC
Confirming the blackscreen and long log in times, also some module lag but not as bad as others have reported
Dancul1001
Sniggerdly
Pandemic Legion
#37 - 2015-09-07 23:52:24 UTC
i wonder if its isp related i run Cox on the East Coast anyone else?
Budrick3
Moira.
#38 - 2015-09-08 00:10:01 UTC
In another thread, people were all mentioning that they have Cox Communications. What provider do you guys have ?
Cheeswrinkle Ongrard
Republic Military School
Minmatar Republic
#39 - 2015-09-08 00:12:16 UTC
Cox
Logan d'Ouvrier
Vapor Lock.
Vapor-Lock
#40 - 2015-09-08 00:50:36 UTC
Also Cox