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Galatea 1.1 big problem after todays update

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Kapitan Rozrabiaka
Gallente Clean-Up Services
#21 - 2015-08-29 18:12:20 UTC  |  Edited by: Kapitan Rozrabiaka
CCP Explorer wrote:



For anyone reading, to fix most patching issues and the black screen issue:

Step #1: Download the slim installer (97 MB) and install on top of the existing installation.
Step #2: Run the rescache tool (as admin) and verify the shared cache.


What about black screen on MAC laptops?
Kapitan Rozrabiaka
Gallente Clean-Up Services
#22 - 2015-08-29 18:13:10 UTC  |  Edited by: Kapitan Rozrabiaka
What about black screen on MAC laptops?


edit,

i have black screen only on my mai character. after creating new one, game runs ok.

:/
Ficti0n
Job Center Plus
#23 - 2015-08-30 11:30:45 UTC
CCP Explorer wrote:
Very interesting, we've heard about Windows 10 security permission issues (isolated cases if upgrading from Windows 7/8, we've not heard of any on clean Windows 10 installs) but we haven't been able to reproduce this. Can I ask you to send us a bug report https://community.eveonline.com/support/bug-reports/ with as much details as possible on your Windows 10 and EVE setup, including the security permissions on the shared cache folder.

Glad we got this sorted for you, this also helps us help others.

For anyone reading, to fix most patching issues and the black screen issue:

Step #1: Download the slim installer (97 MB) and install on top of the existing installation.
Step #2: Run the rescache tool (as admin) and verify the shared cache.



Bug report submitted.


Also yes my win10 was an upgrade from win 7.
SilverDagger Hyacinthus
Stimulus
Rote Kapelle
#24 - 2015-09-01 12:04:50 UTC
This is not an isolated Windows 10 issue. I am in Teamspeak with people with Windowws 7 and Windows 8.1 and the problem is the same for them.
Markius TheShed
T.R.I.A.D
Ushra'Khan
#25 - 2015-09-01 12:20:09 UTC
Since after DT today i cannot run 2 clients at the same time before DT it was working fine.

CCP EXEfile stops working when the second client is preparing data it doesnt matter which account is running 1st or 2nd

**Murientor Tribe** a capsuleer organization composed of radical Minmatar. Since YC107
Ochiniwa
Pator Tech School
Minmatar Republic
#26 - 2015-09-01 20:51:17 UTC  |  Edited by: Ochiniwa
To be honest I hate it spending 2-3 hours in the evening trying to fix the game rather than playing it :(. When I read all this feels like you need to be an it specialist to fix the issue ...

Any patch planned to fix it without us uninstalling and manually rename files and folders and programs?

I ran the rescache and now the system is downloadign 5 GB of data... happy waiting .

rescache is a tool for verifying and managing the EVE shared resource cache.

The current shared cache location is
C:\ProgramData\CCP\EVE\SharedCache\

Verifying cache integrity
Verified 63958 files:
19 files corrupt
41556 files not yet downloaded

19 corrupt files were deleted
Would you like to download missing files now? (y/n)y
41575 files missing - 5.3GB - 8.24GB on disk

Traceback (most recent call last):
File "download.pyc", line 96, in run
File "download.pyc", line 92, in f_proc_file
File "download.pyc", line 79, in process_file
File "download.pyc", line 25, in DownloadResourceFile
File "socket.pyc", line 351, in read
File "httplib.pyc", line 561, in read
File "socket.pyc", line 380, in read
error: [Errno 10054] Eine vorhandene Verbindung wurde vom Remotehost geschlossen

Traceback (most recent call last):
File "download.pyc", line 96, in run
File "download.pyc", line 92, in f_proc_file
File "download.pyc", line 79, in process_file
File "download.pyc", line 25, in DownloadResourceFile
File "socket.pyc", line 351, in read
File "httplib.pyc", line 561, in read
File "socket.pyc", line 380, in read
error: [Errno 10054] Eine vorhandene Verbindung wurde vom Remotehost geschlossen

.....

But this did nevertheless eventually work, client working again, going to bed now :(
Sireenea
Sireenius Industries Inc.
#27 - 2015-09-02 07:15:53 UTC
It ran without any issues on Windows 10 so far - no OS updates / changes / installation done - I just had a disconnect and now trying to login results into black screen on all my 3 accounts.

what didnt help:
- slim installer , repair tool, rescache

WHAT HELPED!
- creating a brandnew cache - redownload of ressources


For some reason, the download of the assets took extremly long, even with my 300/300 mbit/s connection (tested connections to various UK based servers to verifiy that it isn't my connection itself - all my connections used pretty much all the bandwith. So CCP, are u probably using a P2P setup to distribute asset downloads requested from the launcher?
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