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Issues, Workarounds & Localization

 
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Txor
Imperial Shipment
Amarr Empire
#1 - 2015-08-27 21:07:36 UTC
I am not a programmer. I don't work in IT. I know how to turn my computer on and double click an icon to get my favorite games to start up. Please don't expect me to know what is wrong with the game or launcher or know how to change files or directories or cache (whatever the heck that is). I pay a subscription fee to enjoy a game that you market and provide for that subscription fee. If I can't access this game( for 3 days now) why should I still pay a subscription fee. I cant submit a ticket because every time I do I am made to feel stupid for not knowing how to do the computer stuff needed to give details. The details are I double click Eve and it doesn't work. Reading the forums I appear to not be the only one having issues. Please fix soon because I am becoming increasingly frustrated. Oh and before you suggest something wrong with my computer I just paid a reputable company to scan and diagnose my computer for any problems that may be from my side. $100.00 later and not a thing wrong with my computer. Nothing was wrong with it.
Ficti0n
Job Center Plus
#2 - 2015-08-28 09:22:03 UTC
Txor wrote:
I am not a programmer. I don't work in IT. I know how to turn my computer on and double click an icon to get my favorite games to start up. Please don't expect me to know what is wrong with the game or launcher or know how to change files or directories or cache (whatever the heck that is). I pay a subscription fee to enjoy a game that you market and provide for that subscription fee. If I can't access this game( for 3 days now) why should I still pay a subscription fee. I cant submit a ticket because every time I do I am made to feel stupid for not knowing how to do the computer stuff needed to give details. The details are I double click Eve and it doesn't work. Reading the forums I appear to not be the only one having issues. Please fix soon because I am becoming increasingly frustrated. Oh and before you suggest something wrong with my computer I just paid a reputable company to scan and diagnose my computer for any problems that may be from my side. $100.00 later and not a thing wrong with my computer. Nothing was wrong with it.


The more information you give, the easier it is to help you. Simply saying "it's not working" isn't much to go off.

Does your launcher load at all? Or is it when you have signed into the launcher that the actual game doesn't load?

Most basic advice I can give you is run the repair tool and the recache too.


Both are in your Eve folder. This is usually in your program files.
i.e. C:/program files/ccp

In that CCP folder you will find both the repair tool and the recache tool. Just double click both of them separately.
CCP Explorer
C C P
C C P Alliance
#3 - 2015-08-28 10:40:49 UTC  |  Edited by: CCP Explorer
Ficti0n wrote:
Txor wrote:
I am not a programmer. I don't work in IT. I know how to turn my computer on and double click an icon to get my favorite games to start up. Please don't expect me to know what is wrong with the game or launcher or know how to change files or directories or cache (whatever the heck that is). I pay a subscription fee to enjoy a game that you market and provide for that subscription fee. If I can't access this game( for 3 days now) why should I still pay a subscription fee. I cant submit a ticket because every time I do I am made to feel stupid for not knowing how to do the computer stuff needed to give details. The details are I double click Eve and it doesn't work. Reading the forums I appear to not be the only one having issues. Please fix soon because I am becoming increasingly frustrated. Oh and before you suggest something wrong with my computer I just paid a reputable company to scan and diagnose my computer for any problems that may be from my side. $100.00 later and not a thing wrong with my computer. Nothing was wrong with it.


The more information you give, the easier it is to help you. Simply saying "it's not working" isn't much to go off.

Does your launcher load at all? Or is it when you have signed into the launcher that the actual game doesn't load?

Most basic advice I can give you is run the repair tool and the recache too.


Both are in your Eve folder. This is usually in your program files.
i.e. C:/program files/ccp

In that CCP folder you will find both the repair tool and the recache tool. Just double click both of them separately.
Start by running the rescache tool, if you have the latest version of the EVE Launcher / EVE Client already. If that doesn't work or you don't have the latest version then fetch the latest slim installer (it's 97 MB) and reinstall on top of the existing installation.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Txor
Imperial Shipment
Amarr Empire
#4 - 2015-08-29 06:58:48 UTC
So if I knew what a cache was I would be willing to try it - i tried what i guess is the repair tool on the launcher that is not doing anything and something starts but that gets stuck too im guessing. I see downloading patch on bottom of launcher that says downloading updates 20.29 MB/1.82 GB 0.8% . Bad thing is it has said that for about an hour now. I clicked the gear thing on top right and did a repair tool there but that gets stuck at intializing 1/7. Why do I need to be a programmer to do all kinds of stuff that you guys should be doing? Any other game I click an icon and shockingly I start playing. Strange concept I guess.
Jaantrag
#5 - 2015-08-29 10:10:31 UTC
the folder u found the repair file to run there is also file named "rescache" double click it and see what happends once its done

EVElopedia < add this to your sig to show u WANT it back
Txor
Imperial Shipment
Amarr Empire
#6 - 2015-08-29 10:24:28 UTC
didnt find repair in a folder - was on the launcher - wouldnt know where to find folders
Jaantrag
#7 - 2015-08-29 10:44:55 UTC
open my computer -

then from there
C:\Program Files (x86)\CCP\EVE\

(dont get alarmed, IF u dont have (x86) in the end of the Program files)

EVElopedia < add this to your sig to show u WANT it back
Txor
Imperial Shipment
Amarr Empire
#8 - 2015-08-29 11:13:39 UTC
there is no ccp \eve - i bought the game through steam
Ficti0n
Job Center Plus
#9 - 2015-08-29 11:17:16 UTC
Txor wrote:
there is no ccp \eve - i bought the game through steam



Try here then:

C:\Program Files (x86)\steam\steamapps\common\EVE Online\

Run the recache you find there.
Txor
Imperial Shipment
Amarr Empire
#10 - 2015-08-29 11:20:42 UTC
if i just removed eve completely from computer and re downloaded would it fix everything?
Ficti0n
Job Center Plus
#11 - 2015-08-29 11:24:28 UTC
Txor wrote:
if i just removed eve completely from computer and re downloaded would it fix everything?



I dont know if removing eve gets rid of the cache. Have you tried the recache tool? It's easy to use, right click on it in your eve folder and run as admin. Let it run through.
Txor
Imperial Shipment
Amarr Empire
#12 - 2015-08-29 11:27:55 UTC
running it now - hope im not messing anything up - i have zero computer knowledge other then turn it on and select games
Txor
Imperial Shipment
Amarr Empire
#13 - 2015-08-29 11:33:31 UTC
Said missing 13307 files - would you like to download files y/n - i picked yes and it started downloading but stopped by itself at 63 of 13307. now what?