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Issues, Workarounds & Localization

 
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Fixed: Login issues
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Trioxis
Caldari Provisions
Caldari State
#1 - 2015-08-18 07:47:41 UTC  |  Edited by: Trioxis
I've been having trouble logging in today. The launcher works just fine but when I log in and press play it tries to authenticate and goes straight to giving me an error message: Connection Failed - the connection to the server was closed. EVE then shows me the old style connection screen, when I try to connect through there it gives me another error message: Login Failed- The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support.

So far I've tried the following:
Reboot system - No effect
Reinstall launcher following this: https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365 - No effect
Uninstalled and reinstalled client - No effect (I also had some problems getting rid of the folder launcher\appdata\EVE_Online_Launcher-2.2.950061.win32, I had to use the program Unlocker to get rid of it).

Where do I go from here?

EDIT: I've just tried logging in with my laptop and succeeded. Still no luck with my desktop though. My laptop is running Windows 7 while my desktop is running Windows 10. The problem started this morning, I've been playing without problems the last couple of days.

EDIT: Doing the following fixed this particular issue for me:

Quote:
Payap wrote:
I had exactly the same issue.

Here's a workaround if you're on Windows 10.

Go to your Network settings and "Change adapter options".
You might find a lot of installed Ethernet devices (don't know why Windows 10 does it). Deactivate all except your active network devices.

This fixed it for me.
Good luck and fly safe.

Payap o7