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UNSCHEDULED DOWNTIME - 2015/08/12

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DavidT33
Royal Amarr Institute
Amarr Empire
#101 - 2015-08-12 15:40:34 UTC
Have there been on going issues with the servers as of late?

I have been getting a lot of socket closures in the last week or so and it's the first time it's ever happened to me.

Also my friend is having a weird bug that gives him socket closure every time he pulls in his drones. It sounds like a node problem as it doesn't happen across all of eve or over all his characters but I am no expert... in anything really
Giffi Marauder
Covert Recon Operations and Warfare
#102 - 2015-08-12 16:04:52 UTC
I have one question:
Before server down i started the amarr epic arc, now none of the NPC of the arc want to talk to me and let me continue the arc and i had a storyline mission offer but this agent also don´t want to talk to me.

What can i do? Wait 3 month till the reset of the arc?

Sorry for my bad english, heavy ear pain and the pain killer did not work great.
Gizznitt Malikite
Agony Unleashed
Agony Empire
#103 - 2015-08-12 16:06:37 UTC
Giffi Marauder wrote:
I have one question:
Before server down i started the amarr epic arc, now none of the NPC of the arc want to talk to me and let me continue the arc and i had a storyline mission offer but this agent also don´t want to talk to me.

What can i do? Wait 3 month till the reset of the arc?

Sorry for my bad english, heavy ear pain and the pain killer did not work great.


File a ticket, they might reset it for you.
Icycle
Imperial Shipment
Amarr Empire
#104 - 2015-08-12 16:07:45 UTC
Can I get free points? I thought i will give it a shot! Big smile
Aladar Dangerface
Federal Navy Academy
Gallente Federation
#105 - 2015-08-12 16:14:00 UTC
Rah McGee wrote:
Remiel Pollard wrote:
Rah McGee wrote:
Remiel Pollard wrote:

No, it's correct. You pay for a month, whether you play for the whole month or not is irrelevant, and you pay whether you log in or not.


Yes, and I should be refunded for the whole month, because just this ******* moment I wanted to play and I couldn't.


You should really read the Terms of Service. But if you really wanna stomp your feet and froth at the mouth about it, go ahead.



And you should shut up. I can stop my subscription anytime.

I would like it if you did tbh.

ps. can i have your stuff?

I don't need twitter. I'm already following you.
Faenir Antollare
For Ever And Ever
#106 - 2015-08-12 16:15:37 UTC
TOO MANY CAPITALS ON THREAD TITLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

RiP BooBoo 26/7/1971 - 23/7/2014 My Lady My Love My Life My Wife
Nicolai Serkanner
Incredible.
Brave Collective
#107 - 2015-08-12 16:33:47 UTC
Rah McGee wrote:
Remiel Pollard wrote:

No, it's correct. You pay for a month, whether you play for the whole month or not is irrelevant, and you pay whether you log in or not.


Yes, and I should be refunded for the whole month, because just this ******* moment I wanted to play and I couldn't.


You are behaving like a spoiled 5 year old. Go away!
Rodrego Silva
Nebula Systems
#108 - 2015-08-12 16:45:00 UTC
Unable to connect.

Message:
Connection failed
The connection to the server was closed.

It's like the server is rejecting me ;-D
Unsuccessful At Everything
The Troll Bridge
#109 - 2015-08-12 17:32:15 UTC
Look at all the spoiled children asking for SP.



I blame t̶h̶e̶ ̶p̶a̶r̶e̶n̶t̶s̶ highsec.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Sig Vytec
Bajingo Assault Unit
#110 - 2015-08-12 17:39:08 UTC
Anyone else lose modules? I had a trade window open between two of my accounts with mods in it. They are now gone.
Vortexo VonBrenner
Doomheim
#111 - 2015-08-12 18:05:17 UTC
Giffi Marauder wrote:
I have one question:
Before server down i started the amarr epic arc, now none of the NPC of the arc want to talk to me and let me continue the arc and i had a storyline mission offer but this agent also don´t want to talk to me.

What can i do? Wait 3 month till the reset of the arc?

Sorry for my bad english, heavy ear pain and the pain killer did not work great.

No, like the other guy said, file a support ticket and they will reset the epic arc for you. They did that for me once quickly and without problems. I've found that if you only submit support tickets for actual problems and are just writing like a normal person in them, CCP is pretty good about fixing things for you. You should be fine.






EvE security zones in pictures

EvE quick reference pdf

EvE links
Rah McGee
State War Academy
Caldari State
#112 - 2015-08-12 18:22:25 UTC
Nicolai Serkanner wrote:

You are behaving like a spoiled 5 year old. Go away!


gfy
45thtiger 0109
Pan-Intergalatic Business Community
#113 - 2015-08-13 02:15:03 UTC
CCP Falcon wrote:
[img]http://media.giphy.com/media/ODjFb4WIG26T6/giphy.gif[/img]


CCP Falcon upside down hamster Shocked

What did CCP do to the hamsters I did not know the servers were running upside down lol CCP Falcon

**You Have to take the good with the bad and the bad with the good.

Welcome to EvE OnLiNe**
Remiel Pollard
Aliastra
Gallente Federation
#114 - 2015-08-13 03:12:28 UTC
Rah McGee wrote:
Nicolai Serkanner wrote:

You are behaving like a spoiled 5 year old. Go away!


gfy


Grow the **** up. Entitlement like yours is less precious than the dog poop I just scraped off my shoes, and nobody likes you.

“Some capsuleers claim that ECM is 'dishonorable' and 'unfair'. Jam those ones first, and kill them last.” - Jirai 'Fatal' Laitanen, Pithum Nullifier Training Manual c. YC104
Nat Silverguard
Aideron Robotics
Aideron Robotics.
#115 - 2015-08-13 03:15:58 UTC
Rah McGee wrote:
Nicolai Serkanner wrote:

You are behaving like a spoiled 5 year old. Go away!


gfy


just unsub mong, nobody likes you!

Just Add Water
CCP Explorer
C C P
C C P Alliance
#116 - 2015-08-13 13:01:22 UTC
Carl Philipp Clausewitz wrote:
really again?Shocked
Not sure what you mean by "again". TQ hasn't fallen over in a while in the middle of the run.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
CCP Explorer
C C P
C C P Alliance
#117 - 2015-08-13 13:01:52 UTC
Alexis Ataru wrote:
Another 12-hrs downtime? Good work CCP!
No.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
CCP Explorer
C C P
C C P Alliance
#118 - 2015-08-13 13:03:52 UTC
Carl Philipp Clausewitz wrote:
I know to host a cluster is complicated and a lot of work but ......
couldnt you do a full outage for a week and fix all the problems at once.
No; the nature of unexpected things is that they are... well, unexpected.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
CCP Explorer
C C P
C C P Alliance
#119 - 2015-08-13 13:26:28 UTC
Remiel Pollard wrote:
CCP Falcon wrote:
AND WE'RE BACK!

SPACESHIP RELATED VIOLENCE FOR EVERYONE!
Care to share what transpired? Was it a red button? Office prank gone horribly, perhaps murderously wrong? A violent volcanic eruption that shut down NORAD radar detection capabilities and now we're all going to die from a horrible nuclear war?!
A time synchronisation issue.

At 14:20 the active database node (the database is a cluster of machines) reported that its clock was out of sync by 6 minutes. This is too much error to correct by slewing and therefore it stepped its clock. This correction was outside the window for the heartbeats, each node in the simulation cluster sends a heartbeat every 60 seconds with a window of 180 seconds, or 3 minutes. Therefore on the next heartbeat all the nodes in the cluster were considered to be way outside the window and promptly removed (on the assumption that they were dead and not responding).

The database is the authoritative source, the proxy nodes get their time from the database and deliver to the clients, the simulation nodes get their time from the database as well and then the simulation nodes and the clients run simulations in parallel (the simulation nodes run a global simulation with all entities/actors, the clients run their local simulation with the details they are privy to).

The simulation would even have had great difficulty coping with this change. Normally all the machines in the cluster should agree on the time to within ±½ second and weird things start to happen when the discrepancy is more than, say 5 seconds. At that time the simulation nodes and the clients start to noticeably disagree on position and movement (desync) and module cycling.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
CCP Explorer
C C P
C C P Alliance
#120 - 2015-08-13 13:29:59 UTC
DavidT33 wrote:
Have there been on going issues with the servers as of late?

I have been getting a lot of socket closures in the last week or so and it's the first time it's ever happened to me.

Also my friend is having a weird bug that gives him socket closure every time he pulls in his drones. It sounds like a node problem as it doesn't happen across all of eve or over all his characters but I am no expert... in anything really
Not related to this incident, have you contacted Customer Support?

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer