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Socket Closed (Again)

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Author
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Estella Osoka
Cranky Bitches Who PMS
#21 - 2015-07-31 15:22:59 UTC
Is the majority using Download-on-demand?
tgl3
The Scope
Gallente Federation
#22 - 2015-07-31 17:03:17 UTC  |  Edited by: tgl3
Same issue, only as of latest patch.

I'm on Virgin Media. Running ping traces to try and help isolate issue.
tgl3
The Scope
Gallente Federation
#23 - 2015-08-02 19:53:54 UTC  |  Edited by: tgl3
Okay, after being disconnected on 4 jumps in 5, I got these results; http://i.imgur.com/F8PVg8k.png - issue appears to be at VM, but I've contacted them and they are as adamant as ever that their end is fine.

Elder Scrolls Online report that issue is with VM Superhub firmware, so it's very unlikely to be CCP's end at this point. http://community.virginmedia.com/t5/Gaming/Response-from-Elder-Scrolls-Online-re-disconnections-on-Virgin/td-p/2876244
Newt BlackCompany
Ministry of War
Amarr Empire
#24 - 2015-08-12 20:41:39 UTC
tgl3 wrote:
Okay, after being disconnected on 4 jumps in 5, I got these results; http://i.imgur.com/F8PVg8k.png - issue appears to be at VM, but I've contacted them and they are as adamant as ever that their end is fine.

Elder Scrolls Online report that issue is with VM Superhub firmware, so it's very unlikely to be CCP's end at this point. http://community.virginmedia.com/t5/Gaming/Response-from-Elder-Scrolls-Online-re-disconnections-on-Virgin/td-p/2876244



Thank you for linking this. I also am using VM and the superhub 2, so maybe it's the problem. Following that thread, I have purchased a hub, switched the VM superhub 2 to modem-mode, and am testing it over the next few days. Lets hope I can complete a whole forsaken hub without the socket closing. Roll
Newt BlackCompany
Ministry of War
Amarr Empire
#25 - 2015-08-12 21:05:37 UTC
Ok, I have managed to run two (2) forsaken rally points without a socket closed crash! That hasn't happened in weeks, since the last update.

It sounds like the problem is with the Virgin Media Superhub 2 firmware, and that it can be fixed by using the superhub as a modem and using your own router.

Following the comments above, I bought the TP-Link Archer C20i AC750 Wireless Dual Band Router for £35 from Argos and installed it, logged into the superhub and switched it to 'modem mode', then plugged everything in and rebooted everything. Once the connection was back, I logged into EVE and so-far so-good. *crosses fingers*

I'll let you know if I get any more crashes.
Newt BlackCompany
Ministry of War
Amarr Empire
#26 - 2015-08-13 17:58:59 UTC
Ok, yep. Pretty sure that fixed it. I've run a dozen sites and an escalation now without a socket closed crash.
tgl3
The Scope
Gallente Federation
#27 - 2015-08-14 14:07:52 UTC  |  Edited by: tgl3
Newt BlackCompany wrote:
Ok, yep. Pretty sure that fixed it. I've run a dozen sites and an escalation now without a socket closed crash.

Good to hear, though it confirms the issue is with VM, once again, being terrible.

They are just now acknowledging the issue by trying to collect more data - http://community.virginmedia.com/t5/Gaming/Intermittent-connection-with-Gaming/td-p/2887404

For anyone else on VM with the issue - it lies with the latest router firmware. If you only have one PC and it's wired, putting your Superhub into modem mode will resolve the issue. Obviously this stops you using wifi.
Otherwise, you either need to buy a router (you can get them as low as £30 on amazon), or wait for VM to fix it. This could honestly be weeks/months.

It's not just EVE affected, all MMOs seem screwed.
jiantsquidz
Stripers Of New Eden
#28 - 2015-08-29 16:42:34 UTC
i have bought a 3rd party router and put superhub into modem mode, i still get regular socket closed and kicked from server. 3 times today in last hour or so. Sad
croakroach
24th Imperial Crusade
Amarr Empire
#29 - 2015-08-29 17:48:47 UTC  |  Edited by: croakroach
Also getting random disconnects, 3 of my clients will drop at the same time and one of them seams immune. 4 times this has occurred today. Yesterday had no issues.

Also cannot log on these clients for a little while after while, but the immune one runs fine. It will say connection time out on the EVE client.
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