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Subscription Auto-Renewal

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Alpha Spinecone
Wildcard Aerospace
Le Goobers
#1 - 2015-08-07 16:17:29 UTC

Hello, I've had a quick google and it seems a lot of people have issues with this, but how would I go about getting EVE to stop automatically drawing money off of my card when the sub runs out? I'd like to do this without cancelling the extra time it gave, I'd just like it to not take any money in the future without me explicitly permitting it to.

Apologies if this is something really obvious that I'm just not seeing.
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#2 - 2015-08-07 16:50:22 UTC  |  Edited by: ISD LackOfFaith
Alpha Spinecone wrote:

Hello, I've had a quick google and it seems a lot of people have issues with this, but how would I go about getting EVE to stop automatically drawing money off of my card when the sub runs out? I'd like to do this without cancelling the extra time it gave, I'd just like it to not take any money in the future without me explicitly permitting it to.

Apologies if this is something really obvious that I'm just not seeing.

As I understand, when you "cancel" your subscription, you still have access to the remainder of gametime you were subscribed for. You do not immediately lose access to logging in. So... "cancel" might be a misnomer, and instead should be called "stop getting more game time". The latter does not roll off the tongue as well though.

For an official CCP response to this, you could file a support ticket to ask about it. Billing-related questions get answered relatively quickly.

Edit: Since I have been gone for a bit and am just getting back in the saddle, I am apparently unfamiliar with CCP's upgraded support system. Here is the relevant FAQ page on what you're asking about: https://ccpcommunity.zendesk.com/hc/en-us/articles/203411192-Cancelling-subscription . Most notably:

Quote:
Cancelling the subscription will only disable the account once the remaining game time has expired and no further subscription payments have been made for the account. The expiry date of the remaining game time will be listed on the cancellation confirmation screen.


Hope this helps!

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.
Dradis Aulmais
Center for Advanced Studies
Gallente Federation
#3 - 2015-08-07 16:58:04 UTC
I cancel the sub right after I pay. That stops them from autorenewing my account. It does let you keep the remainder for your game time

Dradis Aulmais, Federal Attorney Number 54896

Free The Scope Three
Alpha Spinecone
Wildcard Aerospace
Le Goobers
#4 - 2015-08-07 17:11:58 UTC

Ah, alright, that's what I needed to know. Is there an option upon account creation to opt-out of the auto-renewal, or is that just part of the process?
Vertical Beef
Doomheim
#5 - 2015-08-07 17:15:40 UTC
You can't permanently opt out, you just have to cancel the sub.
Ishtanchuk Fazmarai
#6 - 2015-08-07 18:40:02 UTC
Vertical Beef wrote:
You can't permanently opt out, you just have to cancel the sub.


CCP desing at its finest. Just they actually changed it a few months ago, they didn't used to autocharge Paypal and so it was a convenient way to control your subscription...

But then we are talking about a game by a company where you can't know the remaining time of your subscription from within the game. Nor access the ingame help, actually, since they've moved it to a external website which can't be browsed with the ingame browser.

All those are little details which display !!CCP!! design at its finest.

Roses are red / Violets are blue / I am an Alpha / And so it's you
Spurty
#7 - 2015-08-07 19:09:47 UTC
Lack of faith, returned...

That sort of works for me

Oh another pun!

Thankfully it's fried-day

There are good ships,

And wood ships,

And ships that sail the sea

But the best ships are Spaceships

Built by CCP
Panthe3 Black
Aliastra
Gallente Federation
#8 - 2015-08-08 02:40:28 UTC
yeah ccp should really get rid of that. its always such a hassle for some people. i just plex it out and dont worry bout game time. im usually subbed 5 months or more of game time.
Panthe3 Black
Aliastra
Gallente Federation
#9 - 2015-08-08 02:41:31 UTC
Dradis Aulmais wrote:
I cancel the sub right after I pay. That stops them from autorenewing my account. It does let you keep the remainder for your game time



this way works best if you pay for time that way
Jazminum Conehead
Republic Military School
Minmatar Republic
#10 - 2015-08-08 05:31:34 UTC
I uncheck the box in Account Management that says, "Bill me automatically in future", (or something similar). Then I pay with PayPal.

Six days before my sub comes up I get an email from CCP letting me know it's going to croak. I can let it lapse or not. No auto-billing problem.

It could be something to do with you using a card directly rather than PayPal, or perhaps missing that checkbox. If you can't link your card to PayPal then the cancelling method may well be simpler. Good luck.
Dradis Aulmais
Center for Advanced Studies
Gallente Federation
#11 - 2015-08-10 18:19:02 UTC
Jazminum Conehead wrote:
I uncheck the box in Account Management that says, "Bill me automatically in future", (or something similar). Then I pay with PayPal.

Six days before my sub comes up I get an email from CCP letting me know it's going to croak. I can let it lapse or not. No auto-billing problem.

It could be something to do with you using a card directly rather than PayPal, or perhaps missing that checkbox. If you can't link your card to PayPal then the cancelling method may well be simpler. Good luck.



It's no longer and option, you will autorenewing unless you cancel now.

Dradis Aulmais, Federal Attorney Number 54896

Free The Scope Three
LordSwift
Wrabble Wrousers
#12 - 2015-08-11 10:45:28 UTC
I thought you could see remaining game time in game. Just look under pilot license in character sheet?

Mal: "If anyone gets nosy, just...you know... shoot 'em. "

Zoe: "Shoot 'em?"

Mal: "Politely."
Hevymetal
POT Corp
#13 - 2015-08-11 11:55:05 UTC
ISD LackOfFaith wrote:
Alpha Spinecone wrote:

Hello, I've had a quick google and it seems a lot of people have issues with this, but how would I go about getting EVE to stop automatically drawing money off of my card when the sub runs out? I'd like to do this without cancelling the extra time it gave, I'd just like it to not take any money in the future without me explicitly permitting it to.

Apologies if this is something really obvious that I'm just not seeing.

As I understand, when you "cancel" your subscription, you still have access to the remainder of gametime you were subscribed for. You do not immediately lose access to logging in. So... "cancel" might be a misnomer, and instead should be called "stop getting more game time". The latter does not roll off the tongue as well though.

For an official CCP response to this, you could file a support ticket to ask about it. Billing-related questions get answered relatively quickly.

Edit: Since I have been gone for a bit and am just getting back in the saddle, I am apparently unfamiliar with CCP's upgraded support system. Here is the relevant FAQ page on what you're asking about: https://ccpcommunity.zendesk.com/hc/en-us/articles/203411192-Cancelling-subscription . Most notably:

Quote:
Cancelling the subscription will only disable the account once the remaining game time has expired and no further subscription payments have been made for the account. The expiry date of the remaining game time will be listed on the cancellation confirmation screen.


Hope this helps!


This.^^^

Somebody at CCP decided to change the default to auto-renew. Used to be off by default now it's on by default. I think it's ttheir bad attempt to generate more revenue. Hoping people don't catch it or something. I think it's actually costing them more in customer service issues and complaints. That's what happens when you let bean-counters run the world.