Test Server Feedback

Please submit a bug report with a dxdiag attached, along with any logs you can gather. These knowledgebase articles should help with getting both of those things:
https://ccpcommunity.zendesk.com/hc/en-us/articles/202079009-DirectX-Diagnostic-DxDiag-
https://ccpcommunity.zendesk.com/hc/en-us/articles/202078999-Logserver-Diagnostic-Tool

Update:

With todays patch I works again - yeay!

Ok so I literally just panned around to looking at the site, driver crash, luckily I panned back away in time to stop it from crashing the client. What do I need to do right now to save this information and send it?

If the client doesn't crash immediately then all of my UI elements go blank, followed up with the whole screen turning white. It ONLY happens on SISI and seems to be caused by *something* present within a sleeper site and other similar sites. As far as that goes the game is literally unplayable with the client freezing up and crashing to desktop.

FWIW I run in windowed mode for a number of reasons, I can't remember exactly why I switched to always being in windowed mode but I think it's because I used to get some kind of ridiculous crash in fullscreen mode and this was the solution to that.

Please force the client to crash my rapidly clicking the white window that Windoze produces when a thread dies. That way an entry in the logs is created which you can look up.

Do the following steps to read the logs: Press and hold the windows key and "R" which opens a small window where you enter "eventvwr" and then "ENTER".

Then the management console opens and you have to go to "Administrative Events" or something similar (sorry using the german Windoze language settings so it may sound different in the english one).

Threre should be a list of event that windoze has listed like Error, Warning and Info. Errors are with a red icon.


Should work equally on Win Vista, 7, 8, 8.1 and 10.

Yeah I know but they are some kind of a tradeoff between saving energy and performance. Do I need a newer model? Most definately but can I afford one? Nope.

You are not the only one that suffers from this issue. Right now the tournament teams want to train their setups but keep reporting crashes like yours which make training a hassle they cannot afford.

I haven't logged on yesterday but the day I said I thought it was fixed it was, at least for me.

Kudos for having a 7970, I still have the HD 6850 but it was doing just fine until said day. Will check again later today with the asteroid dust setting on and keep you updated.

To keep up with the information:

A number of devs are looking into this now trying to track down the exact culprit.

Client settings, hardware configurations, and drivers (stable and beta) are all being evaluated, but every report we get with additional information about the conditions leading to framerate drop and driver crash events is helpful, so thank you all for the continuing diligence.

This is what I did. Was running on dx9 for the time being.

Hello Amarisen! Yeah I am switching to Linux in a bit but I am too lazy to make backups at the moment. The only thing that keeps me in addition to my lazyness is the launcher.

The launcher can not always be rendered correctly with whine(hq).


Moving on, I wanted to help the tournament teams to get back to training and not twiddle their thumbs while waiting to log back on to Duality or SiSi.