These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE Information Portal

 
  • Topic is locked indefinitely.
Previous page123
 

Dev Blog: Introducing the New Customer Support Help Center

First post First post First post
Author
Previous Topic Next Topic
Darkblad
Doomheim
#41 - 2015-07-09 19:34:05 UTC  |  Edited by: Darkblad
Already a good start

Nice to see, though:

Language Change Menu is now available

Since July 10th, https://ccpcommunity.zendesk.com/hc/ shows a button to display "My Tickets" (good)
But it does'nt have a label, except for the en-us language setting (bad, as it's not red, so only few will click on it). That got fixed pretty fast. Smile

NPE – ISD – RIP
Commander Nina Hanomaa
Chapter Six
Chapters.
#42 - 2015-07-13 09:37:41 UTC
Hello,

Filed a support ticket today but wasn't able to attach a screenshot to it. The (very subtle) upload bar got stuck about 90% of the way. I couldn't cancel it (the X button?) or submit the ticket at this point.

I wasn't able attach a file in an additional reply either. It appeared as if the upload was succesful but again: submitting or canceling the file wouldn't work.
Darkblad
Doomheim
#43 - 2015-07-15 06:50:15 UTC  |  Edited by: Darkblad
Proposal:
For API keys, there's the option to create premade keys, like https://community.eveonline.com/support/api-key/createpredefined?accessmask=133169114
Something similar for tickets could be helpful sometimes.

Issue:
It appears like some ticket types are currently missing. Like Other Departments -> Community Team.

Still missing on July 30th

NPE – ISD – RIP
ISD Decoy
ISD Community Communications Liaisons
ISD Alliance
#44 - 2015-07-28 13:19:46 UTC
Quote:
3. Ranting is prohibited.

A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.

I have removed a rant. Please keep replies within the rules! Lol

ISD Decoy

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department
DrysonBennington
Eagle's Talon's
#45 - 2015-08-20 14:29:57 UTC
There should also be an immediate response team that would deal with issues based on the pilot paying an extra amount of real money to get a head of the line on in order to have their issue resolved.

I also think that the in Help Chat Channel all available CSM's should be listed in their own dialogue box.
Jeven HouseBenyo
Vanity Thy Name Is
#46 - 2015-09-20 03:09:26 UTC
Had to use the new 'shiny!' Support Ticket... thing....

And I thought lag in the UI was bad. Slow response, as in nearly a week before an oh hai~ sorry we're a little late getting to your ticket...

The inGame tickets (along with the old out of game support system) had a much faster and reliable response time. It also had results that I didn't whomp up out of frustration waiting. Yes the page is a little easier to navigate. That's about all this has going for it, its 'pretty'.

Negative rating thus far for this new shiny.

>Jeven

Suggestion: how about updating the inGame browser??? Maybe then more would be possible with it to contact Tech Support, Bug Lists, etc., and vending out to third parties such vital parts of a software company as Tech Support wouldn't be as imperative.

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
Cicirus
Debug the CODE
#47 - 2015-11-30 17:32:03 UTC  |  Edited by: Cicirus
+1 for in-games tickets - the old adage if it ain't broke, then don't fark it up has rarely been more true…in addition, I just used the new system for the first time and after nearly a week - zero response…even a FU would have preferable to being ignored for a week.

This typical from CCP?

If you want the IGB back, please sign this: https://www.change.org/p/ccp-ccp-bring-back-the-eve-online-in-game-browser-igb
Previous page123