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'Login Failed'

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Vince Mctavern
Anara Sol
#1 - 2015-07-09 09:29:06 UTC
Logging in to Sisi this morning and all of my accounts hit a Login Failed message:

'Unable to validate the authentication token provided by the launcher. This can be caused by excessive system load. Please try again after one minute or contact EVE customer support.'

When first encountering this issue there were 30-35 people online, but trying multiple times eventually allows me to get in. Others have been having the issue but they don't seem to be reporting it here, so I thought I'd do it just to let people know they aren't the only ones.

One login attempt resulted in the following message, but I can't find mention of it anywhere:
Error code: 7F6AE627-7A1A-4A55-B0FA-1364C7C9CC09
Gothie Maulerant
Solar Havoc Technologies
#2 - 2015-07-09 11:11:42 UTC
Same here, however the error code seems to change every time I try to log in (launcher says "client is ready", and I do see Singularity as the server with 33 players online, same as eve-offline.net, so no issues there)

There was an error while validating your account, please try again..
Sorry, but an error occured while processing your request.
Error code: 93F6507B-7ED1-40D8-AE6D-904373C433DC
some of the error codes I got:
0B71A24E-851A-46C2-948F-6BDC6DCBC688
28626B36-29BA-46A3-9BDC-CE9C0AEECE36
7C0A1763-E75D-4C5E-BCAF-8D59B6F3D52A
CCP Paradox
#3 - 2015-07-09 13:16:43 UTC
We're investigating login issues right now.

CCP Paradox | EVE QA | Team Phenomenon

Space Magician
Kiera Minaris
Federal Navy Academy
Gallente Federation
#4 - 2015-07-09 14:00:23 UTC  |  Edited by: Kiera Minaris
I got a different log in error:
ACDB13AE-B632-431C-8BB6-FCAE84B4909B
D71ECC14-3BA6-4C64-B26F-FC78DADEA683
1DCAB8CA-F04F-47B3-AABE-95E3443F494A
AE311ADF-9484-44C3-BE51-A94C9E503452

Not sure if this helps?
CCP Paradox
#5 - 2015-07-09 17:06:17 UTC
We should be ok for now, thanks for reporting about it :)

CCP Paradox | EVE QA | Team Phenomenon

Space Magician