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CCP charged me automatically as I explicitly specified no to do it

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Peter Grayson
Viziam
Amarr Empire
#1 - 2015-06-30 22:30:39 UTC
In six years I always refused to use recurrent payments … As I was in "pause" for about 3 weeks, I've been notified by Paypal that CCP charged me automatically. They apparently changed some rules and now an auto billing seems to be necessary to maintain subscription. Instead of warning me they decided to take money directly from my wallet, as it was a natural way of doing things… personally I find its a particularly dishonest way to act.
I've been forced to cancel the punctures directly at the source blocking them at paypal.
This the very first time I have been confronted with such a behavior… I'm kinda disillusioned I must say Sad

hope its not the sign of a general degradation in terms of services
Another Posting Alt
Zerious Fricken Biziness
#2 - 2015-06-30 23:01:13 UTC
Peter Grayson wrote:
billing seems to be necessary to maintain subscription


No kidding.
Aquas
Caldari Provisions
Caldari State
#3 - 2015-06-30 23:06:19 UTC  |  Edited by: Aquas
So in six years this is the first time it's happened, by your own words. You also state it happened b/c of some changes in CCP's policies that apparently you weren't made aware of. Okay that's not great but I hardly see the need for disdain, even if I take your word at everything you stated it's one time in six years that you are mildly inconvenienced that's a pretty good track record.

Either way I would think a note to Customer Support and not a random post on the forums would probably be the better course of action. That said I generally find that if you don't want your account to auto recur just cancel the sub as soon as you pay for it. I personally don't play EVE full consistently, I'll go for months at a time, hell some times years w/o even playing and then I might come back for a month or two here and there b/c I get nostalgic. Because of how sporadic my play is I usually just cancel my sub soon as I activate it just so I don't forget and get charged more months than I want; simple.
DaReaper
Net 7
Cannon.Fodder
#4 - 2015-06-30 23:19:42 UTC  |  Edited by: DaReaper
They changed the pay pal payment method to recurring a few months back, there was another thread about this. simple send a peition to billing

OMG Comet Mining idea!!! Comet Mining!

Eve For life.
Jonah Gravenstein
Machiavellian Space Bastards
#5 - 2015-06-30 23:27:10 UTC
Pay by paypal, then immediately cancel the subscription; IIRC automated payments is on the drop down of why you're cancelling, it takes a few clicks and about 10 seconds to do every month.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
ISD Buldath
#6 - 2015-06-30 23:44:20 UTC
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.

~ISD Buldath

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I do not respond to EVE-Mails regarding forum moderation.
Jonah Gravenstein
Machiavellian Space Bastards
#7 - 2015-07-01 00:13:08 UTC
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.

You learn something new everyday, I've been paying by paypal and then cancelling the sub to stop recurring payments.

TY for the info.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Peter Grayson
Viziam
Amarr Empire
#8 - 2015-07-01 06:49:48 UTC
Another Posting Alt wrote:
Peter Grayson wrote:
billing seems to be necessary to maintain subscription


No kidding.


incomplete quote, original post was "AUTO billing seems to be necessary to maintain subscription"
you can crawl back in your muggy griever's cave, thanks for this useful intervention.
Ishtanchuk Fazmarai
#9 - 2015-07-01 06:53:39 UTC
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.



Seriously? THX for the tip. Will bring a magnifier to find the tick box, though... P

Roses are red / Violets are blue / I am an Alpha / And so it's you
Peter Grayson
Viziam
Amarr Empire
#10 - 2015-07-01 07:09:38 UTC
In fact I was very very irritating yesterday as you saw…
I don't complain about 15€ and I don't want to be refund, thats the commercial method I don't liked it very much.
Obviously CCP isn't dishonest… my apologize about this

Anyway, I will do as explained, canceling immediately after payment … or use ETC even its not very handy .
Peter Grayson
Viziam
Amarr Empire
#11 - 2015-07-01 07:21:54 UTC  |  Edited by: Peter Grayson
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.




That explains a lot, In France this practice (Active Opt out) is forbidden by the law. All recurring process request must be "unticked" by default and need a manual action from the customer to tick it. I'm in habit not to be anxious about that… thats why.
Mag's
Azn Empire
#12 - 2015-07-01 08:11:18 UTC
Peter Grayson wrote:
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.




That explains a lot, In France this practice (Active Opt out) is forbidden by the law. All recurring process request must be "unticked" by default and need a manual action from the customer to tick it. I'm in habit not to be anxious about that… thats why.

While I see that may be a thing in France, the internet isn't just France. I always read and check what boxes are doing before clicking accept, no matter what site I am on. The fact you seem not to, is really down to you.

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.
Peter Grayson
Viziam
Amarr Empire
#13 - 2015-07-01 08:46:29 UTC
Mag's wrote:
Peter Grayson wrote:
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.




That explains a lot, In France this practice (Active Opt out) is forbidden by the law. All recurring process request must be "unticked" by default and need a manual action from the customer to tick it. I'm in habit not to be anxious about that… thats why.

While I see that may be a thing in France, the internet isn't just France. I always read and check what boxes are doing before clicking accept, no matter what site I am on. The fact you seem not to, is really down to you.


Just a little thing you apparently do not understand, I DID NOT HAVE TO CHECK ANYTHING BECAUSE CCP CHARGE ME AUTOMATICALLY. its that clear enough ? You may have time to read every EULA's from top to bottom and decrypt any 4 px tall paragraphs, but its not the case of everyone here.

I suggest an admin close to thread now, as it seems to attract haters that doesn't give a **** about the main subject.

so long…
Mag's
Azn Empire
#14 - 2015-07-01 08:56:35 UTC
Peter Grayson wrote:
Mag's wrote:

While I see that may be a thing in France, the internet isn't just France. I always read and check what boxes are doing before clicking accept, no matter what site I am on. The fact you seem not to, is really down to you.


Just a little thing you apparently do not understand, I DID NOT HAVE TO CHECK ANYTHING BECAUSE CCP CHARGE ME AUTOMATICALLY. its that clear enough ? You may have time to read every EULA's from top to bottom and decrypt any 4 px tall paragraphs, but its not the case of everyone here.

I suggest an admin close to thread now, as it seems to attract haters that doesn't give a **** about the main subject.

so long…
Just a little thing you seem to not understand about the internet. There is NO standard as far as boxes are concerned. Some sites have them ticked, some do not. Sometimes a ticked box is accepting something, other times you need to remove a tick to accept. There is no standard.

This is why I suggest you read all the boxes and associated text before accepting a contract online. It has nothing to do with the EULA, it's to do with handing over cash and making sure you don't pay more.

For example, there is quite a lot of 'free' software out there. But unless you look out for ticked or unticked boxes when installing them, you can become tied into trial or get 'extra' bits of software installed that you didn't want. Is that the fault of the developers? Or the fault of the user not reading correctly before accepting the installation?

You must be very new to the internet to not know the pitfalls, either that or you're not being completely honest.

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.
Ren Oren
Native Freshfood
Minmatar Republic
#15 - 2015-07-01 13:02:01 UTC
Seems like this is more a paypal issue, than a CCP issue.

Please talk to billing or paypal, crying on forums won't get you your money back... especially since you yourself admitted this is a once every 6 years event, can CCP/billing/paypal not make a mistake?
Miomeifeng Alduin
Lithonauts Inc.
#16 - 2015-07-01 13:12:09 UTC
Peter Grayson wrote:
Mag's wrote:
Peter Grayson wrote:
ISD Buldath wrote:
When you manually subscribe, or reup an account through paypal, There is a little box on the confirm page that enables Recurring payments. Untick that box, and you will only be charged for that one subscription, and you will not be auto charged for the next one.

Otherwise, if you feel there was an error and you DID untick that box (( Its enabled by default )) you can always Send in a Support ticket under Billing and the GM's can help you with that.




That explains a lot, In France this practice (Active Opt out) is forbidden by the law. All recurring process request must be "unticked" by default and need a manual action from the customer to tick it. I'm in habit not to be anxious about that… thats why.

While I see that may be a thing in France, the internet isn't just France. I always read and check what boxes are doing before clicking accept, no matter what site I am on. The fact you seem not to, is really down to you.


Just a little thing you apparently do not understand, I DID NOT HAVE TO CHECK ANYTHING BECAUSE CCP CHARGE ME AUTOMATICALLY. its that clear enough ? You may have time to read every EULA's from top to bottom and decrypt any 4 px tall paragraphs, but its not the case of everyone here.

I suggest an admin close to thread now, as it seems to attract haters that doesn't give a **** about the main subject.

so long…


One small thing i'd suggest, is that you read every eula, specifically the payment parts. There was a notification before this change went into effect and had you read that, you'd have known to check your settings ;)
Hal Morsh
Doomheim
#17 - 2015-07-01 13:13:30 UTC
DaReaper wrote:
They changed the pay pal payment method to recurring a few months back, there was another thread about this. simple send a peition to billing



You beat me to it.

Oh, I perfectly understand, Hal Morsh — a mission like this requires courage, skill, and heroism… qualities you are clearly lacking. Have you forgotten you're one of the bloody immortals!?
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#18 - 2015-07-01 18:11:42 UTC
Close the thread? OK!

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department