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Cannot See Wormholes In Space - Stuck

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SpaceChief
Bros Before Holes
#1 - 2015-06-06 23:02:21 UTC
I'm currently living in W-space and for some reason I cannot see the Wormhole itself in space or the icon for it on my overview anymore. My corporation has bookmarked the Wormhole locations and when I warp to them I cannot see the Wormhole, it also doesn't appear on my overview. So Im stuck....

I have tried to fix this issue by:
1. Clearing cache
2. Restarting my PC
3. Resetting EVE settings
4. Running rescache.exe
5. Reinstalling a fresh EVE Client

None of these methods have worked...Please help...

SpaceChief
Bros Before Holes
#2 - 2015-06-06 23:08:05 UTC
Issue fixed. Can be closed.
Triksterism
Aliastra
Gallente Federation
#3 - 2015-06-24 19:18:33 UTC
I'm having the same issue right now for the first time ever. I can see all wormholes save for one that I am trying to map. I came back to my home system from a C3 but I was glitched out (couldnt move, warp, etc... but I could activate/deactivate mods). I relogged, came back in and could move around just fine again but one wormhole (the one im trying to map) doesnt exist to me. My alt can see it and interact with it just fine.
SpaceChief
Bros Before Holes
#4 - 2015-06-24 19:40:44 UTC
I made a bug report and a ticket for this.

Current fix for this and what I was told to do:

Go to the wormhole that has the issue, and reship. Which means at the wormhole, leave your current ship and board it again.

Hope that helps...

Cheers!
Triksterism
Aliastra
Gallente Federation
#5 - 2015-06-24 19:45:15 UTC
SpaceChief wrote:
I made a bug report and a ticket for this.

Current fix for this and what I was told to do:

Go to the wormhole that has the issue, and reship. Which means at the wormhole, leave your current ship and board it again.

Hope that helps...

Cheers!


Wow, that worked, thanks!
CCP Darwin
C C P
C C P Alliance
#6 - 2015-06-25 11:39:49 UTC
SpaceChief wrote:
I made a bug report and a ticket for this.

Can you do me a favor and log into the My Bug Reports page and post what you see in the Issue ID column for the bug report? I'd like to follow up on this with our quality assurance team and I'm having some difficulty finding your bug report.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
SpaceChief
Bros Before Holes
#7 - 2015-06-25 15:26:59 UTC
Check your inbox Darwin...
CCP Darwin
C C P
C C P Alliance
#8 - 2015-06-25 16:54:40 UTC
Thanks again for taking the time to write up a complete and very descriptive bug report.

Turns out this issue is one that our QA department has been following for some time, and I pointed the QA analyst working the issue at your report. If it happens again, please file another bug report and send the ID my way. Meanwhile, we'll continue investigating.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Wiccan999
Starwinders
#9 - 2015-06-26 04:41:50 UTC
I am having the same ( sort of issue)

After downtime I logged in, and my ship wouldnt react to anything, I could only activate/deactivate modules on it.
I restarted, and my ship could move again. However I now see fleet members and wrecks in my overview that are more than 16 AU away (when I warp away from them the overview doesnt remove them)
I can also not see our control tower.

now heres when it gets really freaky:

Every other ship i jump in, the problem is gone.
I jump back into my loki, and it the problem is there again.
I used a loki from another player, No problem.
But when he used my loki....He gets the same problems.

Somehow my ship is broken, and its an expensive one. I also send in a ticket, and am waiting for response.

Also jumping out of ship and back in works, but only once. If you warp off and back again , the problem returns.
CCP Darwin
C C P
C C P Alliance
#10 - 2015-06-26 10:24:18 UTC
Wiccan999 wrote:
Somehow my ship is broken, and its an expensive one. I also send in a ticket, and am waiting for response

In addition to sending in a support ticket, please use the Report Bug feature on the F12 menu. Anything you can do to demonstrate and either screenshot or video the behavior you're seeing would be extremely helpful, also.

(Support tickets go to our customer support group, whose emphasis is on trying to help you get weird behavior to stop happening. Bug reports, on the other hand, go to the development team, whose emphasis is on identifying and fixing the software issues that caused the problem in the first place.)

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Wiccan999
Starwinders
#11 - 2015-06-26 11:38:09 UTC
Ive send in the bug report, and keep the broken loki . Tech support is free to come over and see for themselves
CCP Darwin
C C P
C C P Alliance
#12 - 2015-06-26 14:38:18 UTC
Wiccan999 wrote:
Ive send in the bug report, and keep the broken loki . Tech support is free to come over and see for themselves

Can you use the page I mentioned above to get the issue ID and post it here?

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Wiccan999
Starwinders
#13 - 2015-06-26 15:19:22 UTC
EBR-40383: Really weird bug ( ship is broken, cant see Control towers and overview problems just in this one ship)


https://community.eveonline.com/support/bug-reports/my-bug-reports/details?issueId=EBR-40383#general
CCP Darwin
C C P
C C P Alliance
#14 - 2015-06-26 17:30:20 UTC
Wiccan999 wrote:
EBR-40383

That link only works for you, but I can look it up using the issue ID. Thanks!

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
CCP Darwin
C C P
C C P Alliance
#15 - 2015-06-26 17:38:58 UTC
Wiccan999 wrote:
EBR-40383: Really weird bug ( ship is broken, cant see Control towers and overview problems just in this one ship)


Can I ask you to do the following?

1) Log in on the character
2) Reproduce the bug
3) Press ctrl-alt-shift-M
4) Switch to the "logs" tab
5) Click in the log and hit ctrl-A to highlight everything
6) Choose "save"
7) Make note of the path to the resulting log file
8) Return to your bug in the "My Bug Reports" page, choose Edit, and use the button there to attach the log file to your bug report.

Also, it may help to hang on to that Loki for now.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Wiccan999
Starwinders
#16 - 2015-06-26 17:47:59 UTC
I will do later tonight , im currently in fleet ;)

and yes I hang on to that loki, allthough i bought a new one
Wiccan999
Starwinders
#17 - 2015-06-26 20:30:01 UTC
It appears the problem is now gone, So icant reproduce the bug anymore
CCP Darwin
C C P
C C P Alliance
#18 - 2015-06-27 16:58:53 UTC
Wiccan999 wrote:
It appears the problem is now gone, So icant reproduce the bug anymore

Thanks for reporting the issue. It'll be hard to do much without being able to reproduce it, but if something else like this comes up, having your report will definitely help.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Sadorax
Hands Up Pants Down
#19 - 2015-07-22 17:16:15 UTC
I've just encountered a similar issue, but with a POS and jump bridge. Have been waiting hours for my ticket to be taken care but saw this post and tried reshipping, and it fixed it as well.
Inna Usoko
Native Freshfood
Minmatar Republic
#20 - 2015-07-23 04:50:33 UTC
Created a bug EBR-43368

Got same problem and indeed eject from ship and going abck into the ship resolved the problem.

I attached the log into the bug report, hope this help.
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