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Issues, Workarounds & Localization

 
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Can't see weapons fitted on other ships?

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Cyborg Girl86
Federal Navy Academy
Gallente Federation
#1 - 2015-06-18 00:59:07 UTC
Hi everyone!

So I have this weird bug that I can't figure out for the life of me. It's been like this for a few months now.

You see, whenever I'm logged in and running my 3 toons (my main and my 2 alts) I get this weird bug where I can't see the weapons fitted on the other 2 ships but they're visible on the client I currently have open. I don't use any outside third-party software when I play that might interfere with the game. I simply have 3 separate clients open and I alt+tab between them, issuing all of the commands to my 3 different ships manually.

Here's an example screenshot I took:
http://i.imgur.com/AC30RMa.png

In the above screenshot taken a few hours ago, the client I have open is my alt in the Machariel, while my main's in the Vulture and my other alt's in the Orthrus. They all have guns/launchers fitted but they're only visible on the Machariel.

I remember reading somewhere that clearing the game cache might help, but I tried this and still get this bug. I know its nothing too serious or game-breaking, but I'd like to be able to take screencaps for friends of mine and see all the weapons on every ship.

Any help would be appreciated. Thanks in advance!
CCP Savior
C C P
C C P Alliance
#2 - 2015-06-22 12:01:29 UTC
Hi,

Sorry to hear that you've not been able to see the turrets attached to your hull, after looking at the screenshot you've attached it appears that your settings are on low. Could you check to see if the "Turrets & Launchers" option is enabled in the Display & graphics tab in the ESC menu.

If this is unticked it might explain the missing turrets, if not it could be your LOD settings, if they are set to low the turrets will not appear unless the camera is close to the hull. Hopefully this might solve your problem :)

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Lil' Brudder Too
Pistols for Pandas
#3 - 2015-06-22 18:16:50 UTC
CCP Savior wrote:
Hi,

Sorry to hear that you've not been able to see the turrets attached to your hull,

I hate to sound like a jerk...but you may want to re-read his post then try again...

New Icon SiSi feedback thread that got wholly ignored!

An example of that a good ship icon set looks like.
CCP Savior
C C P
C C P Alliance
#4 - 2015-06-23 11:01:58 UTC
No no you're very right, I blame a lack of coffee and too much screen time for my obvious mistake :)

Having read this again I have to confirm that this is unfortunately a known issue to us, the client doesn't naturally load every turret in a scene due to how resource heavy it would be. Instead if you were to use the 'Look at' function or if one of the other ships were to fire one of those turrets, the turret will appear and will remain to be visible from then on.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Motorbit
Moira.
#5 - 2015-06-23 11:39:39 UTC
but is this limitation still necessary? transfer rates have improved a lot during the last years, with faster memory and ssd.
if it could cause performance issues, maybe it was possible to handle tis with a new graphics setting?
CCP Savior
C C P
C C P Alliance
#6 - 2015-06-23 13:39:44 UTC
I wouldn't necessarily see this as a limitation, most times the 'look at' function is going to be used when a player takes a look over at another ship, but I can understand why it would seem a little peculiar that this is still a thing, especially when some of you are running quad SLI'd Titan X's ;) . I'll speak to our lead graphics programmer and see if its something we can look into changing.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Carrie-Anne Moss
The Scope
Gallente Federation
#7 - 2015-06-23 14:10:29 UTC
CCP Savior wrote:
I wouldn't necessarily see this as a limitation, most times the 'look at' function is going to be used when a player takes a look over at another ship, but I can understand why it would seem a little peculiar that this is still a thing, especially when some of you are running quad SLI'd Titan X's ;) . I'll speak to our lead graphics programmer and see if its something we can look into changing.

It is a very big limitation.

The ONLY time people use this is to determine what kind of guns or if any a ship has in pvp fights.
It is very important to know if dude has autocannons or artillery or railguns or blasters or no gus and neuts, etc

Very important
CCP Savior
C C P
C C P Alliance
#8 - 2015-06-23 15:07:27 UTC
Oh no I completely agree that seeing another players turrets is important, but they are still able to be seen if you 'look at' them, not to mention that if the player is using those turrets you'll also see them with ease. This was implemented as a way of saving a players client from having to render hundreds of turrets at the same time, meaning that performance would not be too heavily impacted when playing in large groups.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
CCP Darwin
C C P
C C P Alliance
#9 - 2015-06-23 15:30:22 UTC  |  Edited by: CCP Darwin
Carrie-Anne Moss wrote:
It is a very big limitation.

I'd be extremely surprised if you could usually get a close enough look at an enemy ship's turrets to identify them without using "look at," and if you do that, you'll see the turrets anyway.

This is not a new optimization. Turret geometry loading has worked this way as long as anyone on the team remembers. It's on our list of possible future improvements, but I can't promise it'll get looked at soon.

Edit: To the OP, thanks for the well-written and complete report on this. We really appreciate your taking the time to point this out, even if it is by design.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
The Primary Target
Brutor Tribe
Minmatar Republic
#10 - 2015-06-23 15:40:01 UTC  |  Edited by: The Primary Target
CCP Darwin wrote:
Carrie-Anne Moss wrote:
It is a very big limitation.

I'd be extremely surprised if you could usually get a close enough look at an enemy ship's turrets to identify them without using "look at," and if you do that, you'll see the turrets anyway.

This is not a new optimization. Turret geometry loading has worked this way as long as anyone on the team remembers. It's on our list of possible future improvements, but I can't promise it'll get looked at soon.


It is very rare to get close enough to see turrets of subcapital ships without using 'look at', however it is quite often that in capital brawls that the lack of turrets can be noted, especially in some awesome screenshots I've seen. Would it be possible that the optimization be changed that all capital sized weapons be loaded without the 'look at' function being used?

Edit: Example screenshot, as you can see the revelation in the upper left is lacking guns.
CCP Darwin
C C P
C C P Alliance
#11 - 2015-06-23 15:50:10 UTC
The Primary Target wrote:
Would it be possible that the optimization be changed that all capital sized weapons be loaded without the 'look at' function being used?

I hear you. It's certainly possible that this could be improved, and (as CCP Savior said) we'll take it back to the team.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Motorbit
Moira.
#12 - 2015-06-23 23:37:22 UTC  |  Edited by: Motorbit
its not only a problem with capitals. say i want to gather intel on a group of ships, right now i have to look at *every* ship to see its weapons. this just takes much more time then it would take if the guns would all show by default. this can make gathering intel much more time consuming, and much more difficult if said group is moving.

CCP Savior wrote:
I'll speak to our lead graphics programmer and see if its something we can look into changing.


\o/