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I've read the post you were talking about, and i'm agree with some part of it.

Though, i can't be agree with people that wants CCP to go back in time and stop their changes to the game just because people can't adapt, or just because people are "used to" what they had.
That's not a valid argument.

I can read my overview and in space brackets better than before.
Why can I, and why can't you ?

I do love new ship icone set, but i still have some issue with some structure and celestial ones, i'll deal with it, and i know i'll get used to them.
As long as CCP desn't sell icone sets for each indiviual preferances on New Eden Store, i still can't see the real "gravity of the fiasco" as you call it.

And no i won't go somewhere else to laugh.
And neither will I go away and stop telling that i do love those icones and that they need improvements.

I won't let the minority shouting louder then their number represent.

Well, number 1 and most importantly is that we are the consumer. If you place a product out that your consumer doesn't like than they are not going to pay for it. They get paid by the money that we pay to play the game....so your whole first part of your argument is invalid.

Number 2...I am in aerospace simulation. I repair and modify 30 million dollar full flight motion simulator that are used to train licensed pilot that need to maintain their certifications with FAA, EASA, and a ton of other regulatory aerospace agencies. In doing so the consumer pays a large amount of cash each year to train with us. In this company we take any and all customer feedback very seriously, and not just on the simulator part of training. We listen to every aspect of their visit and adjust ourselves to fit to the consumers desires. It is that level of customer satisfaction that has allowed us to pull in revenue of over 1 billion yearly.

I think that CCP really needs to start stepping up their game when it comes to consumer relationship and customer satisfaction. They need to listen to us and come up with a good icon system that is usable, functional, and customizable to a player's preference.

Any feedback is good starting point for this. From " I don't like this for XYZ reasons" to the simple "I hate the new UI".
This should have been done in the testing phase and they didn't listen. It be like a TV producer making a pilot, then the panel members majority hate it, so he signs the show for a 6 season run....then wondering why no one watches.

Not sure why you are fighting so hard to defend something that others don't like, but that is your choice, but it is my choice to disagree and ask for something else. ..we are both paying customers.

EDIT - ignore this.

Its prime time US now and only 18k on. IMO people aren't shooting the monuments, they just not logging in anymore. And with CCP putting out blogs that border on being insulting to their customers, its no wonder people are voting with their feet.

Like you did several times, throwing around names and calling people children?

You're not even a good troll. 0/10.

Can we get a Printer Friendly version of the new icons key?

That blue-grey/white image is terrible for printing......

Has that EVER happened?

And i'm well aware that this russian forum you call eve-ru.com is representative of 100% of Russian-speaking players in Eve Online.

And therefore if 60% of the Russian-speaking people are "disstatisfied" then 60% of the whole Eve Online players are also "dissatisfied".

Invalid.
Try again.

No I don't have the numbers, but I am giving feedback of the majority of the post here, I cannot count the "Silent Masses" that praise the new icon. If they even exist.

Yes we do take every feedback about the simulator seriously. However most of the consumers are well aware of the physical limitations, but our services are not just limited to the simulators. We ask about the classroom training, how they were treated by scheduling staff, how the like the hotels that we recommend, the layout and presentation of the training materials, etc. We had a consumer that complained that there was no lemon juice for his tea. Our Center Manager went out and bought packets, we have carried them ever since.

If, as you said, there is feedback that we get that is impossible....whether it is technically impossible or due to safety concerns we still address it with the customers. We state the reasons that it is not possible and look to a compromise with the customer. Generally even just the willingness to try shows good faith with the customer.

Now as you are trying to make compare our service to this situation, I don't see your viewpoint. CCP is not limited by anything in this situation. They had a working product, they changed it, not everyone is liking the product. CCP opened a feedback forum for the changes, to see how they are being received. Most of the feedback is negative, but even in getting the negative feedback they are getting viable information as to a compromise that will help in remaking the changes more acceptable. Then they make a new dev blog that, in my and several others posting members, have found to not only ignore our request, but tell us in a nice way to "deal with it".

You don't have to be a marketing major to come to a reasonable outcome that this type of reply by CCP isn't going to stop the complaints, but make then even more "noisy".

As far as me comparing Eve Online game to a real life simulator.....well there are a lot of things to compare, too numerous to list. The bottom line is that this is a Space-Based Sandbox Simulation game. While that statement implies that real world physics cannot always be used, a reasonable amount is. We both want the customer to have an experience that mimics a possible real world environment. A lot of Eve keeps true to that aspect CCP has held true to this experience. PoS and Jump Drives use fuel, Trading/Marketing has taxes, Guns take ammo, Refining Ore loses minerals, RISK=REWARD, etc.

However, this is not the basis of my feedback. It has to do more with keeping the customer happy than anything else, which I think CCP would be wise to heed. CCP is striving to increase their new member base. I think at one time they numbers were 1 in 10 or so. Meaning 1 out of every 10 people that played the game after a trial period continued to play. Again I don't have the numbers but tossing out a general example. So if you are only retaining a very small percent of new customers, then go and start increasing the loss ratio of your regular customers, then you are not going to have to worry about development of new content as there won't be any around to play that content to sustain your company.

999 in every 1000 start up companies fail within 1 year. Out of that 1/1000 less then 10 last to see a decade. If you ask those companies that exceed that mark, how they survived where so many failed, the answer, 9/10 times, is going to be along the lines of adapting their business to match the needs/desires of their consumers.

Nope. There's no resource that is 100% representative of 100% russian-speaking players. Not even CCP mail surveys, because they are in english. It is, however, the most representative resource among the existing ones (around 750 votes now, which is not bad considering typical sociological population surveys usually get around 1000 votes). And the only one that's actually bothered with a proper survey.

One thing is certain, though. It's definitely more representative than guys screaming "I LIKE IT SO EVERYBODY MUST LIKE IT YOU HAVE NO PROOFS!!111!11!"