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Issues, Workarounds & Localization

 
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Launcher Slow

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Regan Rotineque
The Scope
Gallente Federation
#1 - 2015-06-09 11:44:53 UTC
Hello

I have been away for a bit and restarted my EvE up again....i noted the new launcher changes and it's auto updating.

It seems to take a very long time now to log in - I noted that it does this 'resource cache check' which seems to take anywhere from 1 to 5 minutes to scan and be done.

Does it have to do this each time I try to log in? Is there a way to bypass or make it faster?

Cheers

Regan
Nate Guralman
Pandemic Horde Inc.
Pandemic Horde
#2 - 2015-06-10 12:02:41 UTC
I'm running into a similar issue. I don't see "resource cache check" anywhere when I start the launcher, but it does take a minute or two before I'm able to use it to log in. The progress bar at the bottom stay at 0%, with no message, for several minutes, then goes to 100%, "Client is Ready".

To bypass this problem, I launch EVE through evefile.exe directly. The only downside to this is that if an update is required, the game won't start from evefile.exe, in which case I switch back to the launcher and wait.

I'd rather use the Launcher, just because I tend to switch characters for industry/market purposes, and I like seeing the news. But I just find it too slow.
CCP Tellus
C C P
C C P Alliance
#3 - 2015-06-10 13:35:44 UTC
Can you post the launcher logs, please? They'll help us identify what may be causing the problem you're describing.

You can locate them in the EVE installation folder, typically C:/Program Files (x86)/CCP/EVE/, under launcher/cache. The logs are named with the current date, like "launcher.2015-06-10.log". Note that the logs may contain some personally identifiable information, you may wish to read over them and strip out any sensitive information from them before posting them publicly.
Nate Guralman
Pandemic Horde Inc.
Pandemic Horde
#4 - 2015-06-10 18:18:31 UTC
The log entries between when the launcher started and when it was ready to go are too numerous to be posted here, but here are a few key entries. I'm obviously not a dev, so I'm just guessing at what's important. Please let me know if there's something else I can post from the log, or if there's somewhere I can post the log file.

2015-06-10 14:05:02,904 - root - initialization - INFO - ######################################### Logging Started ##########################################
2015-06-10 14:05:02,904 - root - initialization - INFO - Application started via ['D:\\Program Files (x86)\\CCP\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.2.878305.win32\\launcher.exe']
2015-06-10 14:05:02,904 - root - info - INFO - server address: 'Tranquility'
2015-06-10 14:05:02,917 - root - info - INFO - server unknown

[ I've cut out several entries here. The remaining entries are the last few entries in the log. Note the 2 min gap between the two log entries prefixed by >>>. This is roughly the time it took for the progress bar to go from 0 to 100% like I described above. ]


2015-06-10 14:05:05,697 - analytics - objects - ANALYTICS - event=clientvalidation;process=2420;started=1433959505.63;ended=1433959505.7;duration=0.0629999637604
2015-06-10 14:05:05,700 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (2): clientlogger.eveonline.com
2015-06-10 14:05:05,838 - root - getResourceFiles - INFO - Getting necessary res files
2015-06-10 14:05:05,888 - analytics - objects - ANALYTICS - event=dod_necessary;process=2420;started=1433959505.84;ended=1433959505.89;duration=0.050999879837
2015-06-10 14:05:05,891 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (3): clientlogger.eveonline.com
2015-06-10 14:05:05,950 - root - utils - INFO - Unable to find key 'Settings/ResDownloadAll', returning default value False
2015-06-10 14:05:05,970 - root - controller - INFO - SetClientUpToDate True
>>> 2015-06-10 14:05:05,970 - root - controller - INFO - Sending the following JavaScript code to the browser: switchStatus('error'); setPlayButtonEnabled({"bool": true, "label": "Client is ready"});
>>> 2015-06-10 14:07:07,730 - browser - browser - INFO - Received OnURLLoaded for URL=https://client.eveonline.com/launcherv3/en?steam_token= (status: 200)
2015-06-10 14:10:51,835 - root - controllerFunctions - INFO - Exiting launcher
2015-06-10 14:10:51,835 - root - controllerFunctions - INFO - disable
2015-06-10 14:10:51,836 - root - controllerFunctions - INFO - done exiting
2015-06-10 14:10:51,878 - ch_status - log - CH_LOG - Launcher run successful
2015-06-10 14:10:51,878 - analytics - objects - ANALYTICS - event=runtime;process=2420;started=1433959502.84;ended=1433959851.88;duration=349.04399991
2015-06-10 14:10:51,881 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (4): clientlogger.eveonline.com
2015-06-10 14:10:51,884 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (5): clientlogger.eveonline.com
2015-06-10 14:10:51,881 - analytics - objects - ANALYTICS - event=language;process=2420;started=1433959504.57;default=en-us;settings=en
2015-06-10 14:10:51,884 - root - controller - INFO - running cleanup: False
2015-06-10 14:10:51,885 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (6): clientlogger.eveonline.com
2015-06-10 14:10:52,111 - root - log - INFO - Shutting down launcher
Makari Aeron
Imperial Shipment
Amarr Empire
#5 - 2015-06-10 19:20:36 UTC
You can use a website like http://pastebin.com/ to paste the launcher logs.

CCP RedDawn: Ugly people are just playing life on HARD mode. Personally, I'm playing on an INFERNO difficulty.

CCP Goliath: I often believe that the best way to get something done is to shout at the person trying to help you. http://goo.gl/PKGDP
Regan Rotineque
The Scope
Gallente Federation
#6 - 2015-06-12 05:39:58 UTC