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John Eod
Merlins Online
#41 - 2015-06-08 16:16:43 UTC
It's actually a rather common bug. It first happened to me 1 year ago, perhaps 2-3 times a week while I was running incursions, and every now and then I would hear others in fleet worry about the same.

It seems to be simply an explosion animation gone too big; if you move the camera so that the 'culprit' wreck is out of sight it will disappear. It will stop happening if you disable 'ship explosions' in your Esc menu.
xxxTRUSTxxx
Galactic Rangers
#42 - 2015-06-08 17:12:22 UTC
Kalpel wrote:
Harrison Tato wrote:
Do you want CCP to send someone to your house to change the settings on your computer?


Uh no, I wouldn't want anyone from CCP to touch my computer ever! in fact I wouldn't even let them walk my dog!

call me a bitter vet (2nd account)


you're a bitter vet (2nd account) Roll
Colonel Auralia
Caldari Provisions
Caldari State
#43 - 2015-06-09 14:21:58 UTC
This has happened several time to me as well over the last 6 months. Second time it happened I submitted a (Very detailed) bug report on the issue. that was about 1-2 months ago.

Playing on a fairly decent desktop that can run 3 clients at a time without issue, so I doubt its the 'playing on a crappy 2006 laptop' type issue.
u3pog
Ministerstvo na otbranata
Ore No More
#44 - 2015-06-09 17:29:56 UTC
This happens to me every now and then, but I just move the camera, scroll away and it usually fixes on it's own.

One thing that doesn't fix on it's own though is regional gates crashing my video drivers, and sometimes the PC. I submitted a bug report some time ago, but didn't get a solution.

The fix I found for myself is Shaders to low (medium and high still crashes). My graphic card is old - 9800 GTX+, but it has no problem running the game all on max, until the moment I fly to a regional gate. Regular gates do not cause this, so it must be some special effect on the regional gates that crashes my game. Oh, and yes, I do have the latest video drivers. This problem occurred 2-3 expansions back, before that I've never had such an issue.

There's another fix - get nVidia 5+ series. If I could, I would have done so already. Guess Imma have to travel with an ugly ship :)
Kiandoshia
Pator Tech School
Minmatar Republic
#45 - 2015-06-09 17:43:55 UTC
Kalpel wrote:
Harrison Tato wrote:
Do you want CCP to send someone to your house to change the settings on your computer?


Uh no, I wouldn't want anyone from CCP to touch my computer ever! in fact I wouldn't even let them walk my dog!

call me a bitter vet (2nd account)


Change your graphics settings. Shaders to high and it will never happen again!
CCP Darwin
C C P
C C P Alliance
#46 - 2015-06-09 17:47:28 UTC  |  Edited by: CCP Darwin
This is a known issue that we have been tracking for a while, we have an open defect, and a graphics engineer looking at it. However, intermittent issues like this can be extremely difficult to find and fix. Also, many types of problems can cause that kind of graphic artifact, so finding and fixing one problem may not correct all instances of it.

Please continue to submit bug reports from the in-game bug reporting tool on the F12 menu if you experience it, as more data may make it easier to pin down. Additional information such as what type of site you were in might be helpful as part of your reproduction steps.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Vincent Athena
Photosynth
#47 - 2015-06-09 18:12:47 UTC
CCP Darwin wrote:
... However, intermittent issues like this can be extremely difficult to find and fix. Also, many types of problems can cause that kind of graphic artifact, so finding and fixing one problem may not correct all instances of it.

Please continue to submit bug reports from the in-game bug reporting tool on the F12 menu if you experience it, as more data may make it easier to pin down. Additional information such as what type of site you were in might be helpful as part of your reproduction steps.

Ive been thinking about this issue, and have a suggestion. Right now we can submit a screen shot of a bug while we are preparing a bug report. But for intermittent bugs like this, most likely we will not have the bug reporting tool open at the time the bug occurs.
What we need is: A hot key that we can hit at any time, that takes a bug-report-ready screenshot. In addition, that same hot key could also collect key data from the client that could help you diagnose this issue, or any other issue.

The user procedure would be

See bug.
Hit the "gather debug data" hot key.
Get your ship safe.
Make a bug report, attaching the debug data file.

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Sulaco Weyland
The Scope
Gallente Federation
#48 - 2015-06-09 19:56:35 UTC
It happens every once in awhile for me as well. Just imagine a space flash bomb went off and it's testing your pilot skills. "The goggles, they do nothing!"...
BeBopAReBop RhubarbPie
University of Caille
Gallente Federation
#49 - 2015-06-09 21:55:04 UTC
Steve Ronuken wrote:
Have you submitted a bug report, while it's happening?

That way, CCP can get some details about it. (some logs are copied, when you do the submit within the game)

After all, it's obviously (First report I've seen) not a common problem, so it's likely something semi specific to your computer.

I think I saw this once. It went away on session change.

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Owen Levanth
Sagittarius Unlimited Exploration
#50 - 2015-06-10 20:15:57 UTC
Unezka Turigahl wrote:
Happens to me pretty often. I'm using a Radeon 5870. Sometimes it's a full screen white-out, sometimes only half a screen. Sometimes zooming in real close to my ship and twirling the camera around makes it go away.


Same here. Bugged me for months. Then I upgraded my card and the problem just disappeared. Weird.
Ursula Thrace
Dreamland Augmented Consortium
#51 - 2015-06-10 22:56:26 UTC
i've experienced this particular bug a few times, but honestly, it hasn't really bothered me. either i switch off tactical overview, then back on, or dock up, and it resolves itself. i can see where this could be annoying, but it's in no way game-breaking.

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Kaely Tanniss
The Conference Council
The Conference
#52 - 2015-06-11 03:34:52 UTC
Idk if this has been said already, cba to read the entire thread...but try setting the client to run Eve in dx 9 mode instead of 11. This has cleared some graphical issues in the past.

(click the gear in the upper right corner of launcher, game tab, set dx9..give it a try) Smile

If I had a nickel for every time someone said women don't play eve, I'd have a bag of nickels to whack the next person who said it..
Yossarian Toralen
M and M Enterpises
#53 - 2015-06-12 12:54:35 UTC  |  Edited by: Yossarian Toralen
I have never seen firework explosions, every time I change the settings so I can see them I get white, yellow or blue screen. I haven't bothered to have a look recently but in the past I have been able to recreate the bug on demand.

So like I say, I can spam the crap out of the bug report system but I'm not sure if it is worth my time.
CCP Darwin
C C P
C C P Alliance
#54 - 2015-06-12 16:01:26 UTC
Yossarian Toralen wrote:
I have never seen firework explosions, every time I change the settings so I can see them I get white, yellow or blue screen. I haven't bothered to have a look recently but in the past I have been able to recreate the bug on demand.

So like I say, I can spam the crap out of the bug report system but I'm not sure if it is worth my time.

I just checked, and it doesn't appear that you've previously reported this bug (at least on this character.) If you can reproduce it, one bug report would likely be quite valuable, if you can spare the time. :)

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Pops Tickle
Tickle Industries
#55 - 2015-06-12 16:12:49 UTC
So fireworks are where the yellow/white screen are coming from? I will file a bug report as soon as it happens again.

CCP Rise wrote:

"We have tried and tried to validate the myth that griefing has a pronounced affect on new players - we have failed."

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Lil' Brudder Too
Pistols for Pandas
#56 - 2015-06-12 20:32:08 UTC
This has been happening since the creation of the fireworks...if CCP still needs reports to find the cause then someone needs to get fired and replaced with a more competent worker, imho.

But yeah, turning missiles off is the best way to deal with it, although it is a rather sucky 'fix'.

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Kirobacsi
Doomheim
#57 - 2015-06-13 00:28:00 UTC
ive had this problem since i started playing in 09, i have to turn off ship explosions for it to not happen, hope that helps.

-kiro
Kalpel
School of Applied Knowledge
Caldari State
#58 - 2015-06-13 22:07:29 UTC
CCP Darwin wrote:
This is a known issue that we have been tracking for a while, we have an open defect, and a graphics engineer looking at it. However, intermittent issues like this can be extremely difficult to find and fix. Also, many types of problems can cause that kind of graphic artifact, so finding and fixing one problem may not correct all instances of it.

Please continue to submit bug reports from the in-game bug reporting tool on the F12 menu if you experience it, as more data may make it easier to pin down. Additional information such as what type of site you were in might be helpful as part of your reproduction steps.


Thanks CCP Darwin for this info, hopefully the graphics engineer can find and fix this bug

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UltraSplash
Ntak Inc.
#59 - 2015-06-14 15:36:35 UTC
Kalpel wrote:
Why is this still happening? http://i.imgur.com/qpWryLT.png

A pirate blows up creating a total white out on my screen for 15 seconds or so, this had been going on for 3 years that I can remember now, please fix this!

it isn't my computer it's only 2 years old
intel i7 and nvidia GTX 660


Never happend to me Big smile
Commander Spurty
#60 - 2015-06-14 15:59:55 UTC
Kalpel wrote:
Harrison Tato wrote:
Do you want CCP to send someone to your house to change the settings on your computer?


Uh no, I wouldn't want anyone from CCP to touch my computer ever! in fact I wouldn't even let them walk my dog!

call me a bitter vet (2nd account)


Last time I let CCP touch my Windoes box, my BOOT.INI got accidentally

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