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EVE Online quit unexpectedly Error (Fixed - Razers Synapse conflict)

Author
Tiberius StarGazer
Deep Core Mining Inc.
Caldari State
#1 - 2015-06-06 17:13:09 UTC  |  Edited by: Tiberius StarGazer
Hey guys, I have just submitted a ticket to CCP on this one as this is a weird one I have never had before.

Launcher works a-ok, log in and launch.
Upon launching the game however it abruptly crashes and displays the 'EVE Online quit unexpectedly Error.'

Attempted to launch game directly from game folder and the same error occurs.
Cleared all client settings and caches, which allows the game to load and start, but after a period of time it again crashes. Attempting to log in a second time, or log in a second client also causes the game to quit.
Attempted a full clean install but again, works first time, but will not load on 2nd log in attempt unless all settings and caches are cleared.

Header of the report that is generated on quitting below.

Process:               cider [1264]
Path:                  /Applications/EVE Online.app/Contents/Resources/EVE Online.app/Contents/MacOS/cider
Identifier:            com.transgaming.EVEOnline
Version:               1.0 (1.0)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           launcher [1149]
User ID:               501

Date/Time:             2015-06-06 18:06:08.107 +0100
OS Version:            Mac OS X 10.10.3 (14D136)
Report Version:        11
Anonymous UUID:        10D9E857-9687-D364-B8BA-EB1F6FC7C146


Time Awake Since Boot: 3300 seconds

Crashed Thread:        54  com.apple.audio.IOThread.client

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000008d4596a0

VM Regions Near 0x8d4596a0:
    MALLOC_LARGE           0000000082a91000-0000000082ad8000 [  284K] rw-/rwx SM=PRV 
-->
    __TEXT                 000000008fec5000-000000008fef9000 [  208K] r-x/rwx SM=COW  /usr/lib/dyld


Ticket was submitted, but just wondering if you guys have any ideas?
Liberties
Doomheim
#2 - 2015-06-06 17:14:34 UTC
I'm having the same issues. Reinstalling and clearing cache did nothing for me so far.
Tiberius StarGazer
Deep Core Mining Inc.
Caldari State
#3 - 2015-06-06 18:33:16 UTC  |  Edited by: Tiberius StarGazer
Ok, so after installing, re installing, removing all app data, I decided to wind back any software that I had installed recently. I uninstalled Razer's Synapse software which is their own audio management tool and it appears to have fixed the problem. I will keep playing to see if I get any different results.

Edit - yes its definitely the software, I installed Razer's Synapse software after what appears to be a fix for it - and it the error came back. Un-installed it, and eve works again.

Very weird.