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Issues, Workarounds & Localization

 
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fixed
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Meritas Vakarian
State Protectorate
Caldari State
#1 - 2015-06-02 19:12:56 UTC  |  Edited by: Meritas Vakarian
fixed
Jeven HouseBenyo
Vanity Thy Name Is
#2 - 2015-06-02 20:16:40 UTC
It happened to an alt of mine. Something in bulk cache occasionally eats skill points from where they were to... I dunno where nommed SPs go. A skill stuck on Completing then went to negative numbers to regain not only the level I'd just completed, but the level before. So a 4 just finished went to a 2 with a debt to repay. Best suggestion I can offer, delete bulk cache, hope to Hek your repair.exe is one that still works, and start a Support Ticket for the missing SPs. Be persistent on that Ticket, won't go further than that or face a Ban Smak myself. Lots of screen shots and time stamps are your buddy for a SP refund request.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
Meritas Vakarian
State Protectorate
Caldari State
#3 - 2015-06-02 20:24:45 UTC
i tried the bulk cache but it did nothing. didn't expect it to anyhow.

I've sent the ticket with the screenshot above... I guess the rest they can see through their logs that I did not connect before the 21st and today. so lets hope they will accept to fix it... or i've lost a couple of weeks worth or skills.
Jeven HouseBenyo
Vanity Thy Name Is
#4 - 2015-06-02 21:08:30 UTC
Clearing bulk cache doesn't fix it unfortunately. It just keeps it from happening again and/or getting worse. Sorry I wasn't completely clear on that.

Yeah, screenshots timestamps login records and account active/inactive info is your best chance.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
Meritas Vakarian
State Protectorate
Caldari State
#5 - 2015-06-02 21:21:20 UTC
how can I see my account login records?
MechaJeb Kerman
MechaJeb Kerman's Thrasher Fund
Novus Ordo.
#6 - 2015-06-02 22:04:23 UTC
Quote:
My game time ran out around May 6th I believe.


That is your problem right there. If your account is not subscribed, you get 3 days of skill training, no more.

API might still show that you're training, but you actually aren't.

I'll crudely Photoshop an image of Helen Thomas onto a picture of your choosing for 30m. PM me.
Meritas Vakarian
State Protectorate
Caldari State
#7 - 2015-06-02 22:09:05 UTC
MechaJeb Kerman wrote:
Quote:
My game time ran out around May 6th I believe.


That is your problem right there. If your account is not subscribed, you get 3 days of skill training, no more.

API might still show that you're training, but you actually aren't.




I think you missed a step here... no skills were trained from April 21st to May 6th when my sub ran out...

and it restarted on the may 25th by itself when I wasn't able to log in? and trained until june 2nd without anymore problem? that's more than 3 days my friend
MechaJeb Kerman
MechaJeb Kerman's Thrasher Fund
Novus Ordo.
#8 - 2015-06-02 22:25:40 UTC  |  Edited by: MechaJeb Kerman
Well, the skills you trained from April 21st - the end of your subscription had their end dates messed up, probably due to your unsubbing/resubbing, so they now show as as trained between 25th-2nd. Wait until someone responds to your ticket, but your account probably expired sooner than the 6th.

Edit: check https://secure.eveonline.com/SubscriptionInfo.aspx to see when the account might've expired.

I'll crudely Photoshop an image of Helen Thomas onto a picture of your choosing for 30m. PM me.
Meritas Vakarian
State Protectorate
Caldari State
#9 - 2015-06-02 22:42:14 UTC
Email recieved on my account's email on april 25 to give me notice that my account would expire in 20hours. so on April 26 is when my account expire.

I understand what you are saying, and I will wait patiently for an admin to answer me on my ticket.

but from what I see right now my skills still stopped training on the 21st. IF your skills stop training when your account run out then it should've stopped on the 25th.. if you check correctly it takes less than 4 days to train Thermodynamics I which should have started on the 21st and ended almost right away.

and it doesn't explain why on MAY 25th my queue restarted for no reason. No way the game could've known that I would resub 8 days later.

I ran in all through my head and if the answer really is no sub no skill training it doesn't make sense with the info I have before me.
MechaJeb Kerman
MechaJeb Kerman's Thrasher Fund
Novus Ordo.
#10 - 2015-06-02 22:50:45 UTC
Well then everything checks out. 5days left on sub, +3 free ones = 8 days of skill training. The date of completion is just glitched, because you didn't log in between 21st - 26th when the account expired, but that doesn't really matter.

I'll crudely Photoshop an image of Helen Thomas onto a picture of your choosing for 30m. PM me.
Meritas Vakarian
State Protectorate
Caldari State
#11 - 2015-06-02 23:11:14 UTC
I'd really like to see something official about that no sub no skill policy.. can't seem to find it.. only see ppl confirming they kept training out of sub
MechaJeb Kerman
MechaJeb Kerman's Thrasher Fund
Novus Ordo.
#12 - 2015-06-02 23:22:32 UTC
http://community.eveonline.com/news/dev-blogs/why-ghost-training-was-disabled/

I'll crudely Photoshop an image of Helen Thomas onto a picture of your choosing for 30m. PM me.